It was easy and straight forward to set up however i could have done with speaking to someone first to explain by Business requirements. Plus it said on my normal bank account that i would be entitle... Mehr ansehen
Unternehmen hat geantwortet

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It was easy and straight forward to set up however i could have done with speaking to someone first to explain by Business requirements. Plus it said on my normal bank account that i would be entitle... Mehr ansehen
Unternehmen hat geantwortet
Lloyds help me to open a Business Account for a new company. It is very important for our business and I am very happy to have our accounts at Lloyds Bank
Unternehmen hat geantwortet
Whilst it took longer than I had expected, the telephone application process was well managed and I was kept informed throughout the process. Since opening the account is easy to operate online and wo... Mehr ansehen
Unternehmen hat geantwortet
Closing Business Finance Assistant with only 12 weeks notice? 🥹How are businesses supposed to transfer all their data and implement a new system in such a short timescale? Lloyds genuinely proving it... Mehr ansehen
Unternehmen hat geantwortet
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Antwort von Lloyds Business Accounts
I particularly valued the clear communication, timely updates, and the professionalism of the Lloyds Bank team throughout the process. The account opening process was straightforward, efficient, and easy to complete. Overall, I had a positive experience and felt well supported from start to finish.

Antwort von Lloyds Business Accounts
The application was very easy and straight forward. Opening up a business account in my profession was going to be tricky but Lloyds' application was easy and not too demanding. Hoping to have many years of seamless business banking for many years to come!

Antwort von Lloyds Business Accounts
The process of opening our corporate bank account with Lloyds commercial division could not have been more smooth, seamless, speedy and efficient. Excellent service. Highly recommended.

Antwort von Lloyds Business Accounts

Antwort von Lloyds Business Accounts
after more than 2 weeks I am still awaiting some elements of the new account I have set up which is costing me time and money

Antwort von Lloyds Business Accounts

Antwort von Lloyds Business Accounts
Successfully opened a Business account within 4-5 days over a Bank Holiday weekend. Impressive service and support from start to finish.

Antwort von Lloyds Business Accounts
Easy onboarding process and excellent call center supporting customers.

Antwort von Lloyds Business Accounts

Antwort von Lloyds Business Accounts
Excellent banking service. Friendly and professional staff, quick support, and a smooth banking experience. Highly recommended. Thank you for your great service.

Antwort von Lloyds Business Accounts
Very bad online support, disappointing service, horrible experience with Lloyds, simple things makes very complicated and stressful

Antwort von Lloyds Business Accounts
Opening our new Bank Account with Lloyds Bank was so easy to do and the staff were incredible.

Antwort von Lloyds Business Accounts
I have already explained this repeatedly in the questionnaire.

Antwort von Lloyds Business Accounts
I’m a number of weeks in with no bank account. I have made a complaint. The chap phoned and tell me I can see my account which is all very good for him to say but every time I try and logon it comes up with an error and I have no idea what my details are. That is not customer service that is rubbish.
Thanks for the reply, I did get a business bank in the end, NatWest opened one in the time it took you to reply.

Antwort von Lloyds Business Accounts
Dear Sir/Madam,
I am writing to raise a formal complaint regarding the unacceptable handling of my application for a third business account.
I have been a customer of your bank for over 20 years and currently hold two business accounts as well as multiple personal accounts. Given the length and extent of my relationship with your institution, I reasonably expected a competent and professional level of service. Unfortunately, my recent experience has been entirely contrary to those expectations.
Over the course of this application, I have contacted your organisation on more than five separate occasions. On each occasion, I have been transferred to incorrect departments, provided with inconsistent and conflicting information, and subjected to repeated delays. The advice I have received has changed from one interaction to the next, resulting in confusion, wasted time, and a failure to progress my application.
Despite my repeated efforts to cooperate and provide any information requested, my third business account remains inactive. The continual provision of inaccurate information and the apparent lack of coordination between your departments has caused significant inconvenience and raises serious concerns regarding the quality of your customer service and internal processes.
I consider this level of service wholly unacceptable, particularly for a long-standing customer with multiple existing accounts. The time and effort I have been forced to expend attempting to resolve a matter that should have been straightforward is unreasonable.
I therefore request:
1. A full explanation of why I have repeatedly been provided with incorrect and inconsistent information.
2. Immediate escalation of this matter to a senior manager with authority to resolve it.
3. Confirmation of the steps required to activate my business account without further delay.
4. Details of any remedial action your bank intends to take to address the service failures I have experienced.
Unless this matter is resolved promptly and satisfactorily, I will have no option but to reconsider my banking relationship with your institution, including the possibility of transferring my business and personal accounts elsewhere. I also reserve all rights to pursue the matter through your formal complaints procedure and, if necessary, refer it to the appropriate external dispute resolution body.

Antwort von Lloyds Business Accounts
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