Ordered a set of dumbbell weights via, Decathlon Marketplace. The wrong weights were delivered, I contacted the company who arranged a pick up. Courier (Evri) could not take them as the items were ab... Mehr ansehen
Unternehmen hat geantwortet
Lifts & Gravy
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Das sagen Bewerter
Non-responsive to 3 emails with regards to an order for dumbbells placed on 20th Feb 2023 - still not delivered, nor any communication regarding the delay. This is despite contacting them 3 x for an... Mehr ansehen
I some times offer 5 star for good service. Seriously Northern Gym are high end in terms of service. I ordered 150kg set bumper plates, dractional change set and a 60kg tri grip set. Wow absolute... Mehr ansehen
Great value and high quality products (cable handles and rope attachment). Super speedy delivery - first time using Northern Gym and wouldn’t hesitate to use again or recommend.
Unternehmensdetails
Kontaktinformationen
48-50 Stock Street, M8 8QJ, Manchester, Vereinigtes Königreich
- team@liftsandgravy.com
- liftsandgravy.com
Das haben sich andere Leute angesehen
Amazing customer service
Amazing customer service.
I have used this company twice now ordering a set of Kettlebells and the customer service has been outstanding both times. The equipment is top quality, while also being very affordable compared to other places.
Will definitely be using again if I need anything else.
26. April 2023
Bewertung ohne vorherige Einladung
No contact after purchase - no goods received
Non-responsive to 3 emails with regards to an order for dumbbells placed on 20th Feb 2023 - still not delivered, nor any communication regarding the delay. This is despite contacting them 3 x for an updated. Have taken payment for the items but haven't sent them. EDIT: did respond after leaving this review, with DPD reference number which showed item missing. One week later further update to confirm half my order out of stock - asked for refund which was processed.
28. März 2023
Bewertung ohne vorherige Einladung
Bought a set of plates
Bought a set of plates. Delivered promptly and the quality is great for the price.
24. Februar 2023
Bewertung ohne vorherige Einladung
Solid quality, good value for money and great people
Solid quality on the products, would definitely recommend. Also in the few instances I've had to speak to customer services they have been great and down to earth. Good value for money and great people behind it, what more can you ask for
17. Februar 2023
Bewertung ohne vorherige Einladung
Ordered some soft goods from northern
Ordered some soft goods from northern, delivery was fast and accurate, quality of products is amazing. 5 star good company.
3. März 2023
Bewertung ohne vorherige Einladung
Great and friendly supplier for gym…
Great and friendly supplier for gym gear, would definitely recommend. Very beginner friendly. They also have great apparel with a nice design and built quality.
15. September 2022
Bewertung ohne vorherige Einladung
I found Lifts and Gravy customer…
I found Lifts and Gravy customer service very responsive and helpful. I contacted their customer hotline out- of-hours and received immediate comprehensive and knowledgeable advice.
24. Januar 2023
Bewertung ohne vorherige Einladung
Customer service could be better.
Ordered a pair of dumbbells from Lifts and Gravy and noticed the delivery method was ‘Collection from us’
This was my error so I tried calling the number on their website a few times and messaging the WhatsApp account (both unsuccessful)
I emailed the Team who at first responded very quickly and resolved my delivery issue by requesting I paid £7.99. All seemed fine at that point as I was told the dumbbells would be with me by Friday.
Friday came and I had not heard anything regarding my order so I had to chase multiple times throughout the day. Eventually I was provided with two DPD tracking links and the dumbbells arrived the Saturday (Day after I was told)
The moral of this story is you need to keep your customers informed with all updates as this is 2023 and people have an abundance of choice when it comes to online shopping.
15. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Lifts & Gravy
Hey Lewis
Firstly, thank you very much for your review. We really appreciate feedback, good or bad.
I think I'm right in saying we spoke on Wednesday afternoon when you paid for delivery. We sent them through UPS the following day as we'd missed the cut off for Wednesday.
Typically DPD delivers the next day which is great, but in your case they must've taken an extra day unfortunately. I think lesson here is to give the worst case scenario with delivery times rather than what's typical!
Anyway, hopefully you liked the dumbbells!
Great value for money products while…
Great value for money products while keeping a high standard of quality, quick processing and postage (even on a Sunday)
16. Februar 2023
Issues rectified
Had an issue with contact initially due to some problems but it was dealt with promptly and rectified. Equipment was received soon after.
Seems like a good local small business so keen to support, will order again!
9. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Lifts & Gravy
Hello Angela
Apologies, one of team has just suffered a bereavement and is the only one with access to WhatsApp.
No need to panic, your order will be with you between tomorrow and Monday.
Cheers
I placed an order on 31 January
Having initially not had any correspondence with regards to my order and not able to get a response when making contact, once I did get through Northern couldn’t have been more apologetic and made a real effort to get my order sorted and with me quickly.
8. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Lifts & Gravy
Hello
We're truly sorry, one of our very small team have had a bereavement which has left us short handed.
If you can email your order number, we'll gladly see what's happened.
Hopefully when ordering you may have noticed the delay on some weights of dumbbells, which I assume is what has happened here.
Kind regards
Parcelforce Issue, Northern Support Great!
Had a few issues with Parcelforce not tracking and processing the delivery correctly, but the support from Northern was excellent and they got the issue resolved.
Love the look and feel of the camo bumper plates now they are with me and look forward to using them!
6. Februar 2023
Bewertung ohne vorherige Einladung
Great customer service
Great customer service, I ordered the incorrect item and the customer service team were really quick to offer an alternative solution - nothing was too much trouble.
3. Januar 2023
Bewertung ohne vorherige Einladung
Amazing customer service & goods
Ordered from these guys just before Christmas, items were delivered in 2 days, super quick. I had quite a few questions / queries and the team on the WhatsApp were brilliant super quick to respond, really helpful.
And now we have and are using the barbell and plates we love them. Great quality & look very smart in our home gym. Very happy and definitely recommend
16. Dezember 2022
Bewertung ohne vorherige Einladung
Amazing service from the team they were…
Amazing service from the team they were anaaing.
Super quick to respond to any questions and help.
4. Dezember 2022
Easy and came swiftly no issues-Perfect
3. Oktober 2022
Barbell + 150kg plates
Top quality bar and plates, super helpful service, great price, lightning fast delivery!
7. Oktober 2022
Absolutely fantastic
Absolutely fantastic company to deal with.
Easily contactable and very accommodating of all requests.
Now ordered two of their competition kettlebells as I was so impressed with the quality.
Highly recommend to anyone.
6. September 2022
Bewertung ohne vorherige Einladung
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