I ordered a transmitter key for my Lexus, and they were able to connect it with no problem. This is a very sensitive job that doesn't always work if the transmitter is damaged, has been used, or isn'... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Took 9 days to finally get my credit card charged. Still haven't gotten the parts. WORST customer experience ever. I understand why talking to a live person is so difficult. The money saved on parts... Mehr ansehen
Unternehmen hat geantwortet
This comment is in regard to the Las Vegas Branch on Sahara ave. and specifically with the service consultant Mr. Henry Montoya. I brought my Lexus in for a coolant flush, but upon inspection,... Mehr ansehen
Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigte Staaten
- 888-352-5786
- support@lexuspartsnow.com
- lexuspartsnow.com
4,2
Gut
773 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 74 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
my order was processed/shipped/received…
my order was processed/shipped/received in reasonable time.
pricing is very good
28. Mai 2026
Getting the correct part that I needed…
Getting the correct part that I needed for my car, The pricing was perfect and the delivery time was superb
28. Mai 2026
Part came on time and was a perfect fit…
Part came on time and was a perfect fit but I was a little surprised to learn that the replacement mirror I ordered did not actually come with a mirror. It was the entire assembly except for the mirror. I was able to salvage the mirror from my broken assembly, and it worked out ok.
28. Mai 2026
Antwort von LexusPartsNow.com
Hello Joel,
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better. OEM components do not always come from the manufacturer as a complete assembly and may be sold individually depending on the specific part and manufacturer packaging.
We apologize for any confusion and appreciate the opportunity to address your concerns. If you have any questions regarding a specific part or assembly, our team is always happy to help. We’re always looking to improve, so your input is valuable and helps us do just that.
It is not satisfied
It is not satisfied, because one matching part is missing and it cannot be used to the vehicle.
28. Mai 2026
Antwort von LexusPartsNow.com
Hello Richard,
Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
We’re always looking to improve, so your input is valuable and helps us do just that. Your feedback is essential for improving our services.
Part arrived quickly
Part arrived quickly. It was the perfect fit and we fixed the problem easily.
28. Mai 2026
Easy to find OEM Lexus parts
Easy to find OEM Lexus parts and cheaper price than going to the Dealership.
28. Mai 2026
Antwort von LexusPartsNow.com
Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 5-business day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.
For more information regarding our returns policy, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html
I received and installed the…
I received and installed the replacement part, but unfortunately it does not appear to be working correctly. I followed the installation steps as best as possible, but the part is still not functioning and getting the same error code as before with the initial part.
I also could not find an easy way to contact customer service for troubleshooting assistance. Before assuming the part is defective, I would appreciate guidance to confirm that it was installed correctly or assistance with testing the part.
At this point, I would like either technical support, a replacement part, or instructions on the next steps.
23. April 2026
Antwort von LexusPartsNow.com
Thank you for sharing your experience, we sincerely apologize for the trouble you've encountered with your order.
To ensure we can resolve issues, please create an RMA by following these quick steps:
On our website click on [Contact Us] and select [RMA]
Wrong Parts — Use this when the items you received do not match what you ordered.
Damaged — Select this if the parts arrived with visible damage. Warranty / Defective — Choose this if the part is defective after installation. Missing — For orders that arrived incomplete or missing specific items.
Core Return — Use this when your order includes a core return. No Longer Needs — For any situation that doesn’t fall under the categories above.
Once your request is submitted, our team will review the details and assist you with the next steps as quickly as possible.
Your feedback is essential for improving our services.
They had the right part for the right…
They had the right part for the right price and it was delivered quickly.
31. März 2026
Ordering online was easy
Ordering online was easy. Very simple to select my part that fit my vehicle. They had drop downs that made sure I got the part that fit my car. Check out was easy as well.
28. April 2026
Good service and prices
All the parts I ordered were sent to me quickly and accurately. The price for parts was less than the dealer prices
23. April 2026
Part came next day as promised.
1. Mai 2026
No Customer Service
Terrible experience, I felt like they didn't want to be bothered or sell anything. I had a question about a part and clips to connect it with. The AI chat sent me in circles and told me to send an email. I did so and it's been almost 48 hours with no response. I tried calling but the phone tree said not to call them about parts verification, they would not answer these questions on the phone and directed me back to the chat feature. I went back to the chat feature and it again just took me in circles to an email. I finally gave up and ordered one from a nearby dealership. The extra $20 was a small price to pay for talking to someone on the phone.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von LexusPartsNow.com
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further. Your feedback is essential for improving our services.
Terrible company
Terrible company, sent me wrong part, how ignorant you have to be to sent a wrong part! Their support is a waste of time, probably some offshore company in India. I live in Europe, so paid a lot for shipping of a wrong part, now i have to pay for the shipping back and then again for shipping to me. US companies are getting worse every day, sloppy.
They sent me shipping label to return the wrong part and the label is fake, cant be used said by the FedEx guy as he tried to scan the barcode
21. Mai 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.