You weren't willing to offer us trade discount due to us not having bought something from you before which we found odd. As a gas company who installs gas products regularly and deals with manufactur... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was able to find the part and order it for delivery online. It arrived quickly ready for installation. The fire is 11yrs old which can mean parts are difficult/impossible to find due to a business... Mehr ansehen
Unternehmen hat geantwortet
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Mehr ansehen
Unternehmen hat geantwortet
Ordered some pebbles for my gas fire and informed as a wait to receive them had choice to get an upgrade...thank you! Unfortunately had a breakage in transit although I thought were packed extremel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktinformationen
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Vereinigtes Königreich
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Hervorragend
369 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fast delivery and well packaged.
Fast delivery and well packaged.
The new set of coals have transformed the fire.
7. April 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
I am well please with my cube delivered…
I am well please with my cube delivered by carl excellent service
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Great service and great product
Great service and great product, chaps who delivered also setup and talked through how to look efficiently burn wood and maintain the cube fire and took the packaging away. Really pleased, look forward to firing up and enjoying
27. März 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Great communication
Great communication, fast delivery. Lovely delivery men. Great product
27. März 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Broken base.
The replacement pebbles and base arrived very promptly but the base was broken when we opened it. We were very disappointed as we’ve a party arranged and won’t have the new pebbles in time now.
Customer Services were very helpful and will post out a replacement.
26. März 2025
Antwort von Legend Fires
Thank you for your review and for letting us know about the issue — we’re really sorry to hear that the base arrived damaged, especially with a party planned.
While we take great care to package items as securely as possible, unfortunately damage can occasionally occur in transit. That said, we’ll always act quickly to put things right.
We’re pleased our Customer Services team was able to help and arrange a replacement straight away, and we appreciate your understanding.
Thank you again for your feedback and for choosing Legend Fires.
Excellent customer support
Fast reaction after order and very good customer service indicating an obvious error in the order of spare parts. The error was corrected and the correct parts were sent within days. I can highly recommend the company. Thanks.
26. März 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Prompt Service
From ordering to delivery was only couple of days.
Parcel well packed and contents undamaged.
Opened it straight away as last time I left it couple of months till colder weather and found small amount of damage. Customer services replaced damaged piece without charge which was very much appreciated.
20. März 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
I bought some replacement coals for my…
I bought some replacement coals for my fire. They came very quickly and are a perfect fit.
19. März 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Ordered Vantage coal set that arrived…
Ordered Vantage coal set that arrived following day in advance of gas fire service.
Shape of coals slightly different in shape than original, and fit perfectly in fire place.
Looks great and comforting when in use.
19. März 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Very easy to deal with and I found them…
Very easy to deal with and I found them very professional
11. März 2025
Antwort von Legend Fires
Thank you so much for your wonderful feedback!
Goods received damaged
Unfortunately the rear unit of the coal set was damaged in the packaging. Awaiting a response to my email for a replacement.
I am pleased to update my review following the speedy receipt of the replacement unit fully intact.
7. März 2025
Antwort von Legend Fires
Hi Andrew, Many thanks for your feedback and I apologise about the damaged item. We make every effort to package the items as much as possible but unfortunately they are in the hands of the carriers from us to you which does lead to damages from time to time. We do carry stock of the individual items for such events so you should receive the replacement part within a couple of days. If this isn’t the case please contact me directly on jack.calvert@legend-fires.com and I will make it right. I hope you will have a better experience and consider updating your review. Many thanks, Jack @ Legend Fires
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Excellent customer service.
Replacement Vantage Coal Set received within 24 hours of ordering. Telephone enquiry dealt with politely and efficiently, easy ordering and tracking process.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
I can’t give enough praise to this company
I can’t give enough praise to this company and it’s staff from my personal experience i wanted to give my gas fire a full revamp coals,trim,fret and more the
Lady that helped me (Jess taylor) was brilliant her knowledge and advice was so helpful after i had made wrong decisions she put me right to what i should have ordered and dealt with returns speedily and with professionalism and patience.
This will be a one stop shop for me in the future i won’t look elsewhere once again well done.
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Legend Fires
Thanks for the lovely feedback. We’ll be sure to pass this on to the team — they’ll really appreciate it.
Thanks again for your support.
Spot on👍
Absolutely brilliant from start to finish...new coals fit perfectly looks like a new fi.very pleased
4. März 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Antwort von Legend Fires
Hi Stephen, Many thanks for taking the time to leave us a review! Please let us know if there is anything we can do to get the 5th start Thanks, Jack
Excellent customer service
Excellent customer service. Helpful advice and product very satisfactory easy to fit and looks great.
24. Februar 2025
Antwort von Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Simple to order part and quick delivery.
Ordered new oxy pilot, arrived in 36 hours and fitter had installed the next day. Postage cost was a bit high at over £8 for a lightweight part.
12. Februar 2025
Antwort von Legend Fires
Thank you for your review and for your positive comments regarding the delivery speed — we’re pleased to hear the part arrived quickly and was fitted without delay.
We appreciate your feedback on the postage cost. We use a next-day delivery service to ensure critical parts arrive as quickly as possible, which can come at a premium. That said, we’re always reviewing our shipping options and processes to find ways to be more efficient and cost-effective for our customers.
Thanks again for choosing Legend Fires — it’s much appreciated.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.