I was able to find the part and order it for delivery online. It arrived quickly ready for installation. The fire is 11yrs old which can mean parts are difficult/impossible to find due to a business... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Mehr ansehen
Unternehmen hat geantwortet
Ordered some pebbles for my gas fire and informed as a wait to receive them had choice to get an upgrade...thank you! Unfortunately had a breakage in transit although I thought were packed extremel... Mehr ansehen
Unternehmen hat geantwortet
On line ordering of replacement coal set was very easy and delivery rapid. Unfortunately, one component had been damaged in transit. Legend supplied a replacement very swiftly --- super well packaged.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktinformationen
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Vereinigtes Königreich
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Hervorragend
367 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Vantage replacement coal set
On line ordering of replacement coal set was very easy and delivery rapid. Unfortunately, one component had been damaged in transit. Legend supplied a replacement very swiftly --- super well packaged. Fire looks and performs very well with new coal set.
21. August 2026
Antwort von Legend Fires
Thank you for the lovely review! We’re sorry one of the components was damaged in transit, but really pleased we could get a replacement out to you quickly. It’s great to hear your fire is looking and performing well again with the new coal set. Thanks again for choosing Legend Fires!
Antwort von Legend Fires
Thank you for the great review! We’re pleased everything was easy to order, arrived quickly and was securely packaged.
Antwort von Legend Fires
Thanks for the great review! We’re really pleased to hear your order arrived quickly. Thanks for choosing Legend Fires!
Very efficient service.
8. Juni 2026
Antwort von Legend Fires
Thank you for the great review! We’re really pleased you were happy with the service.
Excellent service
Office extremely efficient and prompt. All arrangements made for engineer, who made early contact, turned up on time, and did excellent job.
23. Juli 2026
Antwort von Legend Fires
Thank you for the lovely review! We’re really pleased everything was arranged quickly and efficiently, and that the engineer arrived on time and did a great job. We really appreciate your feedback.
Easy to find the correct item on the…
Easy to find the correct item on the website from the details/ information on the fire label, received Exactly what I asked for, delivered in good time, well packaged in prime condition thank you
8. Juli 2026
Antwort von Legend Fires
Thank you for your great review! We’re pleased you found it easy to identify the correct part and that it arrived quickly, well packaged and in perfect condition. Thanks again for choosing Legend Fires.
Excellent service over the phone
Excellent service over the phone. Easy to use website. Replacement coals arrived quickly. Expensive but worth it. Would recommend.
10. Juli 2026
Antwort von Legend Fires
Thank you for the great review! We’re pleased you found the ordering process easy and that your replacement coals arrived quickly. We really appreciate the recommendation.
Fantastic Fire Cube - and great people to deal with
Fire Cube from Legend Fires is absolutely spectacular and now a centrepiece of our back garden.
Order process super easy and the whole team were great throughout the order process.
Carl arrived to deliver the Cube and assembled it perfectly and exactly in our desired location - wonderful service and super helpful, explaining exactly how to get the best out of it and how to maintain it to give years of life - thank you so much Carl :) - a Legend !
Could not recommend Legend Fires more highly.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Legend Fires
Thank you so much for the fantastic review! We’re delighted the Fire Cube has become a centrepiece of your garden and that everything went smoothly from ordering through to delivery and setup.
We’ll make sure Carl sees this too — he really is a Legend! We hope you enjoy many great evenings around it.
Good quality on time 👍
22. Juni 2026
Antwort von Legend Fires
Thank you for your review. We’re really pleased to hear you were happy with the quality and that everything arrived on time. We really appreciate your support.
As usual first class service
25. Juni 2026
Antwort von Legend Fires
Thank you for your kind review. We’re really pleased to hear you received first class service as usual, and we truly appreciate your continued support.
Antwort von Legend Fires
Thanks so much for your review! We’re really pleased to hear ordering was quick and easy, and that your delivery arrived fast.
Excellent service
The website was accurate the ordering process was efficient and communication was fine. A very positive experience dealing with this company
10. Juni 2026
Antwort von Legend Fires
Thank you for your kind review. We’re really pleased to hear you found the website accurate, the ordering process efficient, and the communication clear. We’re glad you had such a positive experience dealing with us.
Antwort von Legend Fires
Thank you for your review. We’re pleased to hear your fire arrived promptly and was exactly as described. We really appreciate your feedback.
Magnificent
Fantastic piece of equipment that will prolong your comfort and warmth outdoors long after the sun goes down. Easy to setup, easier to light and simple to clean. Highly recommend.
Carl, who delivered and explained how to setup and maintain, was brilliant.
13. Juni 2026
Antwort von Legend Fires
Thank you so much for your fantastic review. We’re really pleased to hear you’re enjoying your fire and that it’s helping you stay comfortable outdoors for longer. It’s also great to hear Carl looked after you so well during delivery and setup, we’ll be sure to pass your kind words on to him. Thanks again for recommending us.
I can’t recommend legend fires enough
I can’t recommend legend fires enough. The products are of such amazing quality. Everyone who visits our garden comments on the garden cube. The aftercare service is amazing and they are there for you after your purchase. Jess, Carl and the team are amazing. The products are so good we are contemplating buying the table top outdoor fire x
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Legend Fires
Thank you so much for such a lovely review. It genuinely means a lot to us to hear how much you’re enjoying your Garden Cube, especially when it becomes a talking point for everyone who visits your garden.
I’ll make sure Jess, Carl and the rest of the team see your kind words too. Aftercare is something we really pride ourselves on, so it’s great to know that came across.
And we definitely approve of adding the tabletop outdoor fire to the collection! Thanks again for your support.
Carl was super helpful and…
Carl was super helpful and knowledgeable about the cube! Great service and installation was seamless!
22. Mai 2026
Antwort von Legend Fires
Thank you for the lovely review! We’re really pleased to hear Carl was helpful and knowledgeable, and that everything went smoothly with your Cube installation. We hope you enjoy it!
Ordered some pebbles for my gas fire…
Ordered some pebbles for my gas fire and informed as a wait to receive them had choice to get an upgrade...thank you!
Unfortunately had a breakage in transit although I thought were packed extremely well.
No hesitation in replacement and received super quick.
A superb service
15. Mai 2026
Antwort von Legend Fires
Thank you so much for your lovely review. We’re really pleased we could get the upgrade sorted for you, and sorry again that one was damaged in transit despite being well packed.
These things can happen from time to time with couriers, but we’ll always do our best to put it right quickly. Thanks again for your kind words and for choosing Legend Fires.
Antwort von Legend Fires
Thank you for the kind words, we’re really pleased you’re happy with both the service and the product.
Product not exactly as I was expecting
Ordering of product and delivery was quick and efficient. A bit disappointed with the product, it is very basic and didn't even have the Legend Fires Garden cube logo on it. Overpriced.
5. Mai 2026
Antwort von Legend Fires
Thank you for your feedback. We’re pleased to hear the ordering process and delivery were quick and efficient, though we’re sorry to learn the product did not fully meet your expectations. We appreciate your comments regarding the design and branding, and we’ll certainly take this feedback on board as we continue to review and improve our products and pricing.
As usual the technical support was…
As usual the technical support was great and part arrived promptly.
12. Mai 2026
Antwort von Legend Fires
Thank you for your kind feedback. We’re pleased to hear the technical support met your expectations and that the part arrived promptly. We really appreciate your support and look forward to helping you again in the future.
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