Laser Clinics UK Bewertungen 

Do not buy their packages as Laser Clinic UK itself will not take any accountability for the money you have spent on their brand.

I prepaid over £300 for laser treatments and froze my package during pregnancy after being advised by the clinic that I could resume treatments after giving birth. After relocating to Reading postpartum, I requested a transfer to another Laser Clinics UK branch or an account credit/voucher so I could continue treatment closer to home.

Instead, I received dismissive and highly templated email responses, with no attempt to discuss the matter over the phone despite repeatedly requesting a practical resolution. I was initially incorrectly informed that my package had expired and “held no remaining value,” only for this to later be corrected after I challenged it.

The only “solutions” offered were to travel from Reading to Milton Keynes (2.5 hour drive one way) with a newborn baby, privately find someone else to take over my treatments, or spend the value on products, in their Milton Keynes clinic, that I do not need.

Most concerning was being told that even if I escalated my complaint to Head Office, it would simply be referred back to the same franchise owner I was complaining about, leaving no genuine independent complaints process or accountability within the brand.

I would strongly caution others against prepaying large amounts for treatment packages without fully understanding how restrictive the franchise structure is if your circumstances change.

Unfortunately, this experience has completely changed my view of the brand and I would no longer recommend Laser Clinics UK to others.

I have been going to Laser Clinic Guilford for 2 years now, I do a monthly enzyme peel and LED light session which has helped my skin a lot. The staff are great and caring and cater to your skin needs. I would recommend this branch to family and friends. Victoria did my microdermisation facial and did a great job and was gentle with my skin and gave me an amazing facial.

I had my second session with Seni today. I have had sessions of laser before at even different clinics and no one has been as thorough and precise as Seni. She ensured I got my moneys worth. Seni was extremely friendly and competent she knew what settings was best for me and talked me through everything including the aftercare. She made me feel well looked after and even helped me apply the laser aid afterwards. She was extremely patient and made me feel heard. She focused on all my needs and ensured that they were all met. I am extremely happy with the service that Seni has provided. I am already seeing amazing results and cannot thank her enough.

The clinic is unprofessionally run. The staff are not trained. A bero highlighter is used to mark your body, the equipment is not cleaned between clients, no towels to cover up, not enough glasses as eye protection.
I've had the door opened midway through a intimate area laser session, had appointments cancelled 3 times within an hour of scheduled appointment. The phone is never answered!
The results of the laser is non existent because the staff stick to the lowest settings due to lack of training. Avoid is worth paying more and using a clinic where you will see results and more professional.

Azadeh is very professional and great at her job.

Holly is just so caring professional with outstanding results

Very professional and friendly. I would recommend it for anyone who wants full body laser treatment. Good discounts and prices.

Brilliant experience every time!
Holly in Bromley is my absolute favourite therapist to go to; she takes her time to understand you and your skins needs and always delivers!

Awful experience. The lack of the owner’s professionalism is shocking .
I bought a Lazer hair removal package and she promised I will be seeing a maximum of 2 therapists as I told her I was self conscious about undressing in front of strangers. Since I got it I must’ve seen at least 6 different people although I book in advance and they confirm to me over and over it would be the same person then once there I am told each time well it’s someone different.

Laser Clinic High Street Kensington. Hydro facial with booster. Sahera was excellent as always. Professional and extremely knowledgeable. Thank you Sahera.

A super friendly team, come across as really knowledgeable.

Just had a microdermabrasion with Rachel at the Plymouth rooms. Great treatment very thorough, felt amazing afterwards and looking forward to seeing more results over the next few days. Will definitely recommend the treatment and Rachel. Will be booking again whilst the discount offer is available.

Laser Clinic - Westfield. Very kind, understanding and professional technician. I’m rather shy, so their attitude helped me a lot.

Florina at Ilford Laser clinic was really amazing. Listening carefully and very accommodating.

Florina knew exactly what she was doing. Talking me through the process.

Good service

I'm so pleased with the results of my first treatment for facial veins with Tamsin. Booking was easy via the website, the consultation was timely and relaxing as was the treatment. The staff are friendly and I was happy to receive personalised advice and recommendations. I've already booked a further 2 appointments and purchased skincare. Would highly recommend.

Stratford Westfield clinic, London

After 14 sessions I would have expected much better results and better services.

- Even though you schedule appointment way in advance and always turn up on time it was never on time and always delayed.
- staff members overworked and quite anxious
- one staff member told me that she was abused and threatened by another customer’s boyfriend outside the premises and manager did nothing about the incident. That is insane that company tolerates such a behaviour…
- staff members changed nearly every session which meant that each used different strength laser option
- with the amount of customers they have you can tell that lasers are knackered and not as affective
I would recommend to save the pennies and go to better laser clinic

I purchased 4 facial sessions, paying £916 at Laser Clinics Cambridge in Nov 2025. The service has not been delivered. Appointments were repeatedly cancelled over several months due to lack of qualified staff.
This raises concerns under the Consumer Rights Act 2015, which requires services to be provided with reasonable care and skill and within a reasonable time. Selling a treatment package without the capacity to deliver it is misleading.
I was also promised that my sessions would be restored and paused to allow proper scheduling. This was never actioned despite multiple follow-ups.
I would strongly caution others before purchasing prepaid treatment packages here.

Extremely pathetic treatment they are only after your money. I was literally 5 mins over my appointment which was to last for 10 mins as it was just lip and chin and they refused to treat me and even created a scene. Worst service ever they dont even cover the areas for laser properly. Just money and business oriented place they will not value you as a customer

I’ve had an amazing experience at Laser Clinics. The staff are always friendly, welcoming, and professional, and the clinic is spotless definitely 10/10 for cleanliness. I would highly recommend them to anyone considering skin, laser, or injectables treatments. I’ve been coming to this clinic for the past 3 years and the service has consistently been outstanding.