Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

ZERO STARS!!!!!! First order dress said gold it was bronze wouldn’t give me my money back for false advertisement. So they gave me a credit. Used the credit for my daughter wedding paid express shippi... Mehr ansehen

Bewertet mit 1 von 5 Sternen

DO NOT order a gown from ladyblacktie. The dresses are mis sized and the return policy is misleading. You cannot return for your money back - only for store credit. If you pick the perfect dress th... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Purchased a Christmas gift which was delivered 11/25/25 so it was not tried on until Christmas day the dress is small for what was described in there size chart. They refused a return saying it falls... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Wow this store is absolutely amazing! Great quality dresses, super fast delivery and the BEST costumer service ever!!! 10/10 SO thankful for this store, the owner and their costumer service team reall... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


Kontaktinformationen

1,6

Ungenügend

TrustScore 1.5 von 5

56 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 69 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

1,6

Alle Bewertungen

(56)

13 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

I couldn't be happier!

absolutely blown away with this company! I've never recieved faster shipping, quality dresses that fit perfectly!! and such a beautiful selection of dresses!
ordered my dress Tuesday night and recieved it Friday morning.
I have an athletic build but extremely large breasts. I fit a size 6 pants and a DDD42 on the top (not a blessing it's a curse)! it's damn near impossible to find a dress forgiving to my bust while also eccentuating my 24 inch waist and 30 inch hips. I bought the Khaleesi dress in steel blue and the Giselle dress in mustard yellow in a size ten. The Khaleesi dress was perfect in a ten because I could also adjust the waist to fit while also giving my breasts a comfortable fit (with some serious side boob action) ! as for the mustard yellow Giselle dress it is a bit tight around the bust but loose around the waist but still looks fantastic and is still comfortable. these dresses aren't stretchy so please pay close attention to the size chart.

24. September 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

Hi Shannon!
we're so glad we could help you find a dress for your special occasion! Thank you for sharing your experience!

Bewertet mit 1 von 5 Sternen

Horrible company

Horrible company

Ordered my prom dress 5 weeks before the event and was lied to about the shipment date repeatedly. I contacted them 2 weeks before my prom and told them I needed the dress by the event date and they promised the dress was shipping out that weekend. The dress never arrived and they stopped responding to me. At the last minute I had to buy a another dress for my prom or miss it and the worst part is that they shipped the dress after the prom and now I’m stuck with it.

Stay away from this company or you will be sorry like I was .

****UPDATE: More Lies, I responded to LadyBlackTie through Trust Pilot and provided my full name with order number and never received a reply. SO DECEITFUL

21. September 2021
LBT-Logo

Antwort von LBT

Hello Jenni,
We’re really sorry to hear your experience has left you feeling this way. We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you - however we can’t find any customers in our system named ‘Jenni Roma’, nor anyone with this last name in our order history. Please reach out at info@ladyblacktie.com, we’ll have your inquiry escalated and can hopefully turn your experience with us around.
Kindest,
Lady Black Tie

Edit: Thank you for updating to your real name and providing your order number. I see our customer service addressed your concerns when you sent us an email.

Bewertet mit 5 von 5 Sternen

Updated review

Very disappointed to have received another customer’s invoice and dress. Now I have to go through the trouble of returning it (no return label) and wait for store credit to get the $140 dress I paid for.

I appreciate the fast shipping, but I would have rather waited another week if it meant receiving what I ordered!

Update: mistakes happen. I’ve been given a return label and my dress will be shipped today. Thank you. Excellent customer service!

18. September 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

Hello N.T!
We're sorry your order was less than perfect! Please reach out to info@ladyblacktie.com so we can escalate your inquiry to a manager. We do cover shipping cost when this occurs & we will get your correct order shipped to you with expedited shipping!

Kindest,
Lady Black Tie

Bewertet mit 1 von 5 Sternen

Be sure you don't need to return before buying

Make sure you want the dress or anything from their website before ordering. You have to pay for the return (and the dresses are heavy so $$$$ to return) and they only give you store credit. The dresses are great quality but the two I ordered are made for a specific body type. I'm athletic and have a decent figure but these still bunched and looked so unflattering. I am super disappointed and not have a $225 credit to a website I'll never buy from again.

24. August 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

Hi Arica,

We’re sorry to hear that you feel this way. It’s disappointing to hear as we work really hard to design and stock incredible pieces for our customers. We do issue store credit for all returns and we provide a transparent return policy which is directly hyperlinked at checkout in the T&C’s. The store credit never expires and we constantly launch new styles each season! If you need anything else or have questions about sizing or fit of any of our dresses, reach out to us at info@ladyblacktie.com; our team works hard to ensure shopping with us is as fun and easy as possible.

Kindest,
Lady Black Tie

Bewertet mit 1 von 5 Sternen

Does not offer full refunds. Horrible customer service.

Horrible customer service. Does not offer a full refund even when item is not listed as described. Makes you pay for shipping returns too which is like $14 dollars.

Worst company I’ve ever worked with. Purchase the same dress from a different site.

UPDATE:
I’ve emailed the site and will update review to say whether or not they have resolved my issue. I also noticed they deleted my review of the dress with my issue on their website.

9. August 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

Hello Lauren,

We’re really sorry to hear your experience has left you feeling this way. We only ever want our customers to love shopping with us, so it’s disappointing that this has not been the case. We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you. If you can reach out at info@ladyblacktie.com, we’ll have your inquiry escalated and can hopefully turn your experience with us around.

Kindest,
Lady Black Tie

Bewertet mit 1 von 5 Sternen

Do not purchase from Lady Black Tie...

Do not purchase from Lady Black Tie (especially online). Online, they only offer a store credit, you are required to pay to have the item shipped to you (US$14) and shipped back to the merchant (CA$10).

I unfortunately was not satisfied with the quality of the product. the packaging in which it arrived, the quality of the dress leads you to believe you purchased a dress for $10 on "Wish". The seams we’re not aligned, there were uneven stitching on the back of the dress causing “bumps”.

3. August 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

Hello Victoria,

We’re really sorry to hear your experience has left you feeling this way. We only ever want our customers to love shopping with us, so it’s disappointing that this has not been the case. At this time, we do not offer free shipping to Canada.
We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you. If you can reach out at info@ladyblacktie.com, we’ll have your inquiry escalated and can hopefully turn your experience with us around.

Kindest,
Lady Black Tie

Bewertet mit 5 von 5 Sternen

Highly recommended!!

Awesome dresses! so happy with Lady Black Tie! The dresses are like you see! Fast delivery!
I had to exchange the size of the dress I ordered, so I email them because my event was close and I was nervous I wouldn't get it on time, customer service is excellent! They answered me fast back, very helpful, organized an early store credit for return, purchase to get other, and with the excellent work they do, I received it on time! Thank you so much!
Love Lady Black Tie, the dresses are so beautiful and the services awesome!
Definitely I would buy again!
Highly recommended!!

1. August 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

We're so happy to hear this, thank you for sharing! :)

Bewertet mit 1 von 5 Sternen

Poor quality

Poor quality. Horrible tailoring. I purchased $369 dress and the dress that was delivered was not even tailored correctly. Horrible customer service and they do not return the money. Store credit for buying poor quality clothes again. Do not recommend them at all

22. Juli 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

Hello Masoud,

We’re sorry to hear that you feel this way. It’s disappointing to hear as we work really hard to design and stock incredible pieces for our customers.
You had sent us a photo of a 1/2 inch thread at the bottom hemline at your dress, which does not affect the wearability of your gown and can easily be cut off without affecting the integrity of the garment. If you have any other questions, we’d love to look into this further and see what we can do to turn your experience with us around, so if you can reach out at info@ladyblacktie.com we can have your inquiry escalated.

Kindest,
Lady Black Tie

Bewertet mit 1 von 5 Sternen

Please do not buy the whole experience…

Please do not buy the whole experience was awful! I placed a order at night around 12:00 within a hour that verse same night I sent a email to please cancel .. the next morning I got a email early the next morning saying I'm sorry but your order is already being made my our Designers.. really? So the order was sent as soon as I got it I read their address and and rerun instruction .. so I sent the dress on its Way back to get a credit because they do nor offer exchanges or any sort. I was told I sent the dress to the wrong place I used the address on the site. Sorry I hate to run down business everyone needs to eat in life but ... Please don't buy terrible service. I'm all let $200 out ... no dress no credit ans no means to make this right for me.

26. Mai 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

Hey Angie!
We always strive to help our customers when there is an issue with shipping or return. The tracking number you sent us was for something you shipped to another state on April 30th, whereas, the dress you purchased from us was delivered to you May 5th, so this could not have been the return tracking info. We hope customer service was able to assist you and if you need anything else for a future order; please reach out at info@ladyblacktie.com
Kindest,
Lady Black Tie

Bewertet mit 5 von 5 Sternen

I bought The Celine dress in white

I bought The Celine dress in white, I received the dress in 4 days! The dress was beautiful...the material was exactly was I was hoping for. Perfect! I can’t wait to buy another dress! I have to give credit where credit is due. ❤️ Great experience!

17. Mai 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

So glad you loved your dress! Thank you for sharing :)

Bewertet mit 1 von 5 Sternen

Dress didn't ship in time

Dress didn't ship in time. We ordered 3 weeks ahead! Return policy is in store credit only and they would not cancel the order even though we asked before it even left there building! So disappointing!!

2. Mai 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

Hello Kerry!

We are so sorry to hear about your experience in early 2021. At that time, there were many supply chain and severe shipping delays that impacted our industry, which was not the experience we would have wanted for our customers. We only want our customers to love shopping with us.
Thankfully, these issues no longer impact us and all our dresses ship out in 1 business day from date of order now.
We'd love to exceed your expectations next time if you give us another shot :)

Kindest,
Lady Black Tie

Bewertet mit 1 von 5 Sternen

Unprofessional

Unprofessional. Cheap dresses. Wont uphold exchange policy. Buyers beware compete online scam

20. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not a good experience so far

My daughter ordered a dress 5 days ago. We paid $30 extra to have it shipped withing 3 days and still no dress. We checked the status online and it says it has not even been shipped. I have tried to contact customer service twice since yesterday by email and still no response. At this point we have no idea if she will have it in time for prom, which should have been no problem.

15. April 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

Hi Sandra,
Glad we could help you out with your order during Prom season and could resolve this for you! We hope your daughter had a great time at her event!
Kindest,
Lady Black Tie

Bewertet mit 5 von 5 Sternen

The dress is just breath taking!

The dress is just breath taking!! I have NO regrets of purchasing this dress. The material has a light stretch and is very comfortable to wear. The dress itself is flattering!! I have received many compliments about it. I am beyond happy to have made the decision to get this beautiful dress. The dress is exactly like the picture on their site. The material is gorgeous and the delivery didn't take long!

3. Februar 2021
Bewertung ohne vorherige Einladung
LBT-Logo

Antwort von LBT

So glad you loved your dress! Thank you for sharing :)

So funktioniert Trustpilot

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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

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