Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
3,7
12 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Lack of colour hats are gorgeous and the company is a dream to shop with. The hats are great quality, true to size and so pretty. However, their storage boxes and packaging must be mentioned. You’ll keep the genius hat boxes for storage for sure.
Ordered two hats, both were great quality and design. Love them!
I mistakenly ordered the wrong sizes. Lack of Color responded quickly to exchange request as well as other queries promptly and prefessionally.
Thanks guys!
OMG I totally love this brands! The hats are a bit on the pricy side but worth it because they are such good and sturdy quality! It doesn’t fall down and is the right size!
The first one I ordered came within a few days and the second one seemed to be stuck at the airport in the country of origin but this was fixed very quickly after i notified customer service. Do remember that if you live in the Netherlands you still have to pay a little bit of import costs but PostNL handles this very good and swiftly!
I will be using my beautiful hats so much!
I had a bit of a last-minute emergency and needed a new hat urgently before my vacation. The team at Lack of Color were absolutely amazing — they went above and beyond to make sure I got my order as quickly as possible. My hat arrived just in time and I honestly love it so much! Can’t thank them enough for the incredible service and beautiful product.
Big scam. I ordered 2 hard. Never received them. Post lost the parcel. Mack of color cancelled the order but refused to refund me
Antwort von lackofcolor.com.au
Hi Sabrina,
Thank you for taking the time to share your feedback with us. We take our customers’ feedback very seriously, and we’re truly sorry to hear that you’ve been unhappy with your experience so far.
I can see that our team has been in touch with you regarding your order and is actively investigating the delay with Australia Post. As mentioned, your package is currently on board for delivery and should be arriving very soon. We can confirm that your order has not been cancelled at any stage and remains active and in transit.
To apologise for the delay, we’ve processed a full refund of your shipping fee, as we understand how frustrating unforeseen shipping delays can be.
We are closely monitoring your order throughout the entire delivery process and will continue to support you to ensure it arrives safely.
If you’re open to it, we’d love to offer you a gift card toward a future purchase as a thank you, should you feel your experience has been resolved and you’d be happy to revise your review.
Please don’t hesitate to reach out if there’s anything more we can assist with — we truly appreciate your patience and understanding.
I ordered four expensive hats to try from the UK website, assuming they would come from UK - £400 in total. Shipping was slow before I finally received an email demanding a £63 customs fee before the hats would be delivered, one day before my holiday. I wish I'd not agreed to pay it but I was concerned I wouldn't be refunded if they hadn't been delivered. Once I had them, none of the hats fitted or suited me. The postage back to Australia to return is £126!! So I've lost half my money already even if I do return them. There's no indication on the website re customs fees and that hats ordered via the UK website come from Australia. The box is enormous so very expensive to post back. I'm upset about the whole experience and all the money lost, and wouldn't recommend buying hats from the UK site.
Antwort von lackofcolor.com.au
Hi Charlotte, firstly thank you for taking the time to provide valuable feedback to us. We are so sorry to hear about your experience and we completely understand how frustrating this must have been for you.
Our international orders, including those placed through our UK website, are currently fulfilled from our Australian warehouse, and we apologize that this wasn’t clearer at the time of purchase. Unfortunately, customs fees and return postage costs are determined by local authorities and couriers currently, however, we are currently looking into ways to improve our services and include these costs at the time of purchase to improve our International customer experience.
We’d really love the opportunity to make this right for you. If you're open to it, we would be more than happy to offer you a gift card toward a future purchase as a gesture of goodwill- we’d love the chance to help turn your review into a happy one. Please reach out to our customer care team so we can assist further.
Thank you again for your feedback — it’s incredibly valuable to us as we continue working to improve the international shopping experience.
Shipping is Horribly slow. Takes more than 5-9 days more like 3 weeks. Will never order from them again. This is Terrible company!!! It doesn’t take anything almost a month to arrive especially a hat!! All they refunded me is my shipping fee never got the hat or a full refund. They offered no solutions… basically they just took my money. I do not recommend them. Scammers!!!
Horrendous customer service. Not at all customer oriented or helpful. Takes more than a week to resolve an issue. Cannot recommend this company and this will be my last purchase. Sad, as i really like the products, but this makes them lose customers.
Lack of color customer service is excellent. I made a mistake with my order and promptly contacted them. While there was no way to modify the current order, they provided me with an option that helped me resolve the issue. In addition, once the items shipped, it arrived quickly. Everything was boxed and well protected through the shipping process.
Just trying to get a hat that fits and I hope we can forget about this brand as of a nightmare. Completely ruined bday present with terrible customer support, constant fees and hey, the hat would not even come with a dust bag or something. It comes with a paper box that is suggested as a place to store your hat (what??..) Customer support will say something between: “pay us again” and “you are wrong no matter what, your problem is not my problem”. You pay all fees, even when you try to exchange something. They will ask you to add one more payment as if this company doesn’t earn enough to spend $10 on shipping to make sure the customer will receive a piece that that he/she will actually be happy with. I am glad that they did not send me the bill for the 3 rude emails I got from them, but at this point would not be surprised…
I ordered a beautiful expensive hat from this company. However, when I wore the hat in the heat of the summer the brim lost its shape and would flop down around my face. Customer service from Lack of Color was terrible. I explained the situation and sent pictures. I wanted to exchange for a different style. CS said they couldn’t help me because I wore the hat and I may have done something to cause the problem. They weren’t concerned at all about the quality of their product.
Dont do it
Just received my purchase
Horrible experience
Terrible policies and service
While the quality is fine the fit was not right fit me as the depth of the hat was exaggerated -They dont offer thise measurements on line
They offer no refund and no help with the return postage /Aus post quoted $38 !!!
The original cost and postage was around $145 full price so all in all it's not a good portion to return and a step cost
Not worth the risk
Dont do it
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