I like these eye patches and feel like they help my skin absorb moisture. The packaging is terrible and I feel like could be much more efficient for the product to not be wasted therefore minus one st... Mehr ansehen
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Das sagen Bewerter
I am so grateful for the help I received fr Kimberly today! She listened to my concerns, was professional, kind, and took care of my problem! I will definitely recommend this company and come back for... Mehr ansehen
Unternehmen hat geantwortet
Customer service was very helpful and accommodating. they helped solve my problem quickly and professionally. To update I’m still waiting weeks for my refund that was agreed upon. I’ll let you know... Mehr ansehen
Unternehmen hat geantwortet
Truth is that it's way too early to share it's effectiveness with others. I usually give a product at least 60 days. I would suggest that you emphasize only a little is needed. I learned that by tr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Koreana Skin is dedicated to creating science-backed skincare products that are safe for all skin types without compromising on ingredients.
Kontaktinformationen
Litauen
- koreanaskin.com
4,3
Hervorragend
65 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very attentive to my issue and took…
Very attentive to my issue and took complete care of it
29. Oktober 2026
Bewertung ohne vorherige Einladung
I followed the instructions
I followed the instructions, but the mask would not stay on my face so it was unable to treat my face. It did not work for me at all. I have 3 packs that are not opened but I will not use so it was a waste of money for me.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi Rebecca,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with the fit of the mask. We never want you to feel that your purchase was a waste of money. Please get in touch with our customer support team at support@koreanaskin.com with your order information—we would be more than happy to help you process a return and refund for your unopened packs.
— The KoreanaSkin Team
Koreana Skin Care is a pleasure to work…
Koreana Skin Care is a pleasure to work with. Kimberly helped me sort out an issue very quickly and thoroughly and I am impressed with her. Thank you for your great service.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi Jana,
Thank you so much for the glowing 5-star review! We are delighted to hear that working with us was such a pleasure. Providing quick, thorough, and attentive support is our top priority, and Kimberly will be thrilled to know she left such a great impression. Thank you for your support, and we look forward to serving you again!
— The KoreanaSkin Team
Outstanding customer service
I am so grateful for the help I received fr Kimberly today! She listened to my concerns, was professional, kind, and took care of my problem! I will definitely recommend this company and come back for this product when I'm ready! Thank you, Kimberly!
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi Kathryn,
Thank you so much for the glowing 5-star review! We are so glad to hear that Kimberly provided the kind, attentive, and professional support you deserved. Truly listening to our customers and resolving issues smoothly is what we strive for every day. We’ll be sure to pass along your heartfelt thanks to Kimberly, and we look forward to welcoming you back when you're ready!
— The KoreanaSkin Team
I love the clean feel and effectiveness…
I love the clean feel and effectiveness smoothing the rough spots on my skin. At age 80 I appreciate the easy access to a product that works.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi Nina,
Thanks a lot for taking the time to share your experience! We're thrilled that the results speak for themselves and that you're loving the clean feel and smoothing benefits. It's an honor to support your skincare routine!
— The KoreanaSkin Team
Koreans skin masks
Customer service was very helpful and accommodating. they helped solve my problem quickly and professionally.
To update I’m still waiting weeks for my refund that was agreed upon. I’ll let you know if I ever get it. Still dealing with customer service
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi Carol,
We are very sorry to hear that your refund has not reached you yet. Once agreed upon, refunds should never take weeks to complete. We want to sort this out for you today. Please contact us directly at support@koreanaskin.com with your order details so we can trace the transaction with our payment provider and ensure your money is back in your account immediately.
— The KoreanaSkin Team
Helps my eyes absorb moisture
I like these eye patches and feel like they help my skin absorb moisture. The packaging is terrible and I feel like could be much more efficient for the product to not be wasted therefore minus one star I do have sensitive skin, and these do not irritate my eyes this is the second round ordering eye patches from this company and shipping is always prompt.
17. September 2026
Bewertung ohne vorherige Einladung
Heavy and somewhat sticky for daytime…
Heavy and somewhat sticky for daytime use. I have used overnight. Wish it would firm and lift.
24. September 2026
Bewertung ohne vorherige Einladung
I’ve been using it a couple weeks
I’ve been using it a couple weeks. I like the softness it gives my skin. I need to keep using it for it to help with the fine lines.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hello Jan,
Thank you for sharing your experience, Jan!
We’re so glad to hear that you’re already enjoying softer skin after a couple of weeks! Fine lines can definitely take a bit more time and consistent use to show visible improvement, so sticking with your routine is key.
We can’t wait to hear how your skin continues to progress—thank you for being a customer!
Best regards,
The KoreanaSkin Team
A Nice Beauty Routine
I have been enjoying my Koreana mask once a week. My skin looks nice and I feel weekly use will be beneficial...time will tell. I also ordered the eye patches. Only used once so far
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hello Madeleine,
Thank you for sharing your feedback, Madeleine!
We’re so glad to hear that you’re enjoying your weekly mask routine and seeing great results with your skin! Consistency is definitely key, and we hope you love the eye patches just as much as you continue using them.
Thank you for being a customer, and we can’t wait to hear how your routine continues to work for you!
Best regards,
The KoreanaSkin Team
Too early to tell!
Truth is that it's way too early to share it's effectiveness with others. I usually give a product at least 60 days. I would suggest that you emphasize only a little is needed. I learned that by trial and error. So far no breakouts or problems.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hello Regina,
Thank you for sharing your thoughtful review, Regina!
We completely agree—giving a skincare product around 60 days is a great way to truly evaluate results. We’re glad to hear your skin is reacting well so far with no breakouts!
Thank you so much for the valuable tip regarding application amount. "A little goes a long way" is such great advice, and we'll definitely make sure to emphasize that more for our customers. We look forward to hearing your thoughts once you’ve used it longer!
Warmly,
The KoreanaSkin Team
mask is slippery
shipping took a while. The mask itself does not stay on face unless you're lying down. If your trying to wear it while doing things it slides off your face. I don't have 2-3 hours to lie down with a mask on my face
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hello Dhun,
Thank you for your review! We’re sorry for the shipping delay and the inconvenience with the fit.
To help prevent slipping, we recommend applying the mask to completely dry skin, as lingering moisture can cause it to slide. We appreciate your feedback on the wear time and will share it with our product team. Please feel free to give us a call or send us an email if we can assist you further!
Kind regards,
Koreana
Review about customer service experience only
The only thing this review is regarding is the customer service as I have not yet received the product. I will say their customer service is excellent and when I needed help with an order issue and an address issue they were amazing. Not only did I get help from a human but they resolved both of my issues right away for me instead of having me go to 100 different places on their website that are impossible to find like a lot of other companies do. They also did not argue or make me jump through hoops when I requested a refund because I accidentally ordered the wrong thing. Kimberly was the customer service rep I had the pleasure of working with and she went above and beyond to help me. I really hope this product works because this is a company I want to spend my money at because of their awesome employees. Thank you Kimberly for all your help and your sincere kindness and patience with me. Koreana is lucky to have you and they should give you a raise because you are a diamond in the rough when it comes to customer service!
11. August 2026
Bewertung ohne vorherige Einladung
I love the Koreana masks and gel
I love the Koreana masks and gel. I saw good results with the mask as far as texture of my skin, the gel was a good night cream and very soothing. I asked that a subscription I didnt remember signing up for be removed and they did that promptly.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hello Nancy,
Thank you so much for taking the time to share your wonderful 4-star feedback!
We are absolutely delighted to hear that you are loving the Koreanaskin masks and gel. It is fantastic that the masks are delivering noticeable improvements to your skin's texture, and that the soothing gel has become such a comforting staple in your nighttime routine.
We also truly appreciate your understanding regarding the subscription mix-up. It is always our goal to make your shopping experience as stress-free as possible, so we are very glad our customer care team was able to step in and cancel that automated order for you swiftly and without any hassle. We never want you receiving—or paying for—shipments you did not intentionally sign up for!
Whenever you are ready to manually restock your favorites, or if you ever need any further assistance, we are always here to help!
Top notch hydration; minor slippage
While I love the hydration it provides, I find that the patches slip down and I constantly have to readjust them. But, the long term results might be worth the minor inconvenience.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi Monica,
Thank you so much for sharing your feedback!
We are absolutely thrilled to hear that you are loving the top-notch hydration our patches provide and are seeing the value in the long-term results. However, we completely understand that having to constantly readjust them can be a bit of a hassle. Because our patches are packed to the brim with active hydrating serum, they can sometimes be a little slippery upon initial application!
A Quick Tip: Try gently patting any excess serum from the area directly into your skin before applying the patches, or simply lie back and relax for the first couple of minutes to give them a chance to securely adhere.
We truly appreciate your patience and your fantastic 4-star rating.
Love how my skin looks the next…
Love how my skin looks the next morning!!
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi,
Thank you so much for taking the time to share the fantastic 5-star rating!
We are absolutely thrilled to hear that you are loving the way your skin looks the morning after using our product. There is truly no better feeling than waking up to a fresh, glowing complexion, and we are so glad we can be a part of your successful nighttime routine!
As you continue on your skincare journey, please know that we are always here for you. If you ever have any questions or need assistance with future orders.
Thank you again for your wonderful support, and here is to many more mornings of radiant skin!
I purchased the facial mask
I purchased the facial mask. Tried it that night. I could absolutely tell a difference in my skin. Did it twice in the first week, now just once a week. I have made it part of my nightly routine.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi Stephanie,
We are absolutely thrilled to hear that you noticed a visible difference in your skin after just your very first use. Finding that perfect balance—starting with twice a week and transitioning to a weekly treatment—is exactly how we recommend getting the best results. We are incredibly honored that you have made our facial mask a permanent staple in your routine!
Thank you for trusting us with your skincare journey. Please do not hesitate to reach out if you ever need anything else in the future—we are always here and happy to help!
i like the product overall but i dont…
i like the product overall but i dont like that there are no options to skip or pause subscription orders
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi Kelly,
We are so glad to hear that you are enjoying the product overall!
I completely understand your frustration, as feeling locked into a strict delivery schedule is never an ideal experience. However, I have some great news to share: you absolutely have the ability to pause or skip your subscription orders at any time!
While you can manage all of these settings directly from your online account portal, we know that navigating the website can sometimes be tricky. If you are ever unsure of how to adjust your schedule or simply cannot find the right button, please always feel free to reach out to our customer support team. We are just a quick email or phone call away, and we would be more than happy to manually skip or pause your next delivery for you in seconds.
Thank you so much for sharing your feedback. Please let us know if you need any immediate assistance with your current subscription!
Still early
It’s a little early yet to really tell how well it is working but it doesn’t seem like my skin has gotten worse.
On another matter, is the delivery service you use. Our Ring camera caught the delivery of my item. The young man just THREW the package about 15 feet to our porch. It hit a post, bounced off and he had to come and pick it up to place it where it needed to be. I was surprised the jar was not damaged. Great packaging!! However, I’d consider using another delivery service.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Koreana Skin
Hi Wendy,
Thank you so much for your 5-star rating and for sharing your honest feedback!
First, we are glad to hear that while it is still early days, you aren't seeing any negative reactions on your skin. Skincare definitely takes a bit of time to show full results, so consistency is key, and we hope you start seeing that positive glow very soon!
Second, we are absolutely horrified to hear about how your package was handled! Throwing a package 15 feet onto a porch is completely unacceptable. We are so sorry you had to witness that on your Ring camera. We will be passing this feedback directly to our shipping partners to ensure this specific incident is addressed, as this is definitely not the standard of delivery service we expect for our customers.
We are incredibly relieved to hear that our packaging did its job and your jar survived the toss! We completely understand your concerns regarding the courier, and we truly appreciate you bringing this to our attention so we can hold them accountable.
Please keep us posted on your skincare journey over the next few weeks, and let us know if you need anything else!
Antwort von Koreana Skin
Hi Melissa,
Thank you so much for taking the time to leave the wonderful 5-star rating!
We are absolutely thrilled to hear that your masks arrived so quickly and that you are happy with the great quality. Providing top-notch products with fast and reliable shipping is exactly what we strive for, and we are so glad we could hit the mark for you.
Thank you again for your support. Please do not hesitate to reach out if you need anything else in the future—we are always here and happy to help!
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