Koio Bewertungen 289

I thought I needed to make an exchange for a recent boot purchase but turns out they just needed a little extra time to break in. The support team was very quick & helpful in answering my questions. It was an easy process getting someone to cancel my exchange request & return the exchange fee. Really great experience.

I was skeptical
At first as I have never heard of them but wow ! I'm impressed ! Shoes are of good quality and their customers service is exceptional. Timing , accommodating , friendly , and helpful!
I have ordered a couple pairs from them
And plan on continuing to purchase . Def will be an ongoing customer !

I own over 12 pairs of Koio shoes. I purchased the triple white capris 3 times. I wore the first 2 pairs nearly every day. They still looked good (with cleaning obviously and new laces)

Super comfortable. Best luxury sneakers on the market and best value.

Excellent customer service

Capri sneakers arrived with deformed outsoles, clear manufacturing defect. Had there been quality control in place, the sneakers never would have made it to my front door. Customer service regarding exchanging was fine, but nothing superlative.

I’ve been buying and wearing Koio for 5 years now. I’m not kidding when I say it’s the only brand of shoes I buy and wear. I just purchased my 16th pair…
16 pairs, and every single one still looks and feels like great.

If I could give this company zero stars - I would! I ordered a pair of shoes after reading an online review and I was very hopeful. But the shoes were the wrong ones. The label on the box didn't match the shoes, and the shoes inside were nothing like what I ordered.

So I did an exchange, went to the post office, and when they received my return they shipped a new pair. But they shipped the wrong shoes again! Even after speaking with customer service, they shipped the exact same wrong shoes!!!

So then a manager contacted me and ASSURED ME if I wanted to try again they would give me a discount on the order and they would monitor the warehouse fulfillment to MAKE SURE the correct order was shipped.

You can guess what happened...EXACT SAME wrong order! How many times do I have to go to the post office to return their shoes???

I have two pairs of Koio shoes. Top quality shoes. Customer service is responsive, prompt and fair!

Amazing customer service.

Great quality and a wonderful customer service experience.

Love these shoes. I bought two pairs and needed assistance with an exchange on one of the pairs. Aakifah provided excellent customer service, super helpful.

I got a product i was dissatisfied with (not the brand’s fault) and the customer service was very human and lets say they got another loyal customer now!

Just bought my second pair of Capri sneakers and I made an error in my order and noted the incorrect size. Customer service was great and helped to correct the issue. Much appreciate!

Loved the design of the shoe and easy to wear out of the box. However after a few wears the portions of the shoe that crease started to crack. The leather is thin and nothing compared to Common Projects or Oliver Cabells. It feels dry and rough to the touch. I've only worn these shoes out in the city and they are unwearable now due to what looks like spiderweb cracking on both shoes.

Great product! Great service!

Ryan was super helpful in assisting me with figuring out my sizing. His patience and knowledge was perfect in cementing my commitment as a Koio customer.

Super efficient. Wonderful service

Their store is really nice in Soho and their shoes are pretty amazing! Very comfortable :)

Underwhelming for this price point. Bought the capri whites without laces. Fit is terrible, feels loose/not snug, thin material around the foot vs a thick sole, and the faux laces are cheap looking bands. Creases already appearing in the “leather” after 3 wears. Marketing is a 5/5, but value for money is a complete miss and wouldn’t recommend Koio based on the poor quality of the product.