kofio.co Bewertungen 21

Antwort von kofio.co

26. Feb. 2026

Hi Stefano,

Thank you so much — this really means a lot 💛

We love hearing that we can still be your coffee shop even after you moved away from Prague. That’s exactly what we hope for — bringing a bit of that coffee community feeling wherever you are ☕️

Fair prices, fast shipping, and a wide assortment are things we work hard on, so it’s great to know you feel it.

Thanks for choosing us as your coffee shop of choice — we’ll be here for your next order 😊

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi GA,

Thank you so much! 💛

We’re really happy to hear the team was helpful and friendly — and that the recommendations hit the spot ☕️

We truly appreciate the recommendation, it means a lot to us. Hope to see you again soon!

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Hèctor,

Thank you so much for this amazing review 💛

We completely understand the hesitation when ordering a machine from another country — especially something as important as a Gaggia Classic E24. So it truly means a lot that you trusted us all the way from Spain 🇪🇸

We’re very happy the whole process felt smooth and that our team could support you whenever you had questions. That’s exactly how it should be — especially with a serious espresso upgrade ☕️

Enjoy your home espressos (the Gaggia is a beautiful machine!), and if you ever need tips, accessories, or just want to talk coffee, we’re here.

Thank you again for the trust — 100% appreciated 😊

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Denic,

“Kofio rocks!” — we love that 😄💛 Thank you so much for your support.

It means a lot to hear that you enjoy discovering different coffees through us. Making it easier (and more convenient) to explore multiple roasters in one place is exactly what we’re here for.

And yes — listing the roast date is non-negotiable for us ☕️ Freshness and transparency matter.

Thanks again for ordering with us multiple times — that trust truly means everything. Looking forward to fueling your next coffee discovery!

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Berkay,

Thank you so much! 💛

We’re really happy to hear everything arrived packed safely and nicely — we treat those barista toys with care 😉☕️

And “legit website for barista toys” might be our new favorite description 😄

Appreciate the trust, and we’ll be here when you’re ready for your next coffee upgrade!

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi WMatthews,

Thank you so much for sharing this 💛

We’re sorry there was a small issue with your order — but we’re very happy to hear that Eliška took great care of you. Fast, friendly, and focused on making things right is exactly how we want every situation to be handled.

I’ll make sure your kind words reach her — it will mean a lot 😊

Thank you again for your trust, and we’ll be more than happy to welcome you back anytime.

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Ashley,

This is such a beautiful review — thank you 💛

We’re honestly so happy to hear that the whole journey felt good to you, from landing on the site to that first sip. That “little moment of joy delivered to your door” is exactly what we hope for every single order ☕️✨

We put a lot of care into curating coffees that truly stand out in quality and flavor, so it means a lot that you felt that. And fresh, aromatic beans arriving quickly? That’s the dream.

Thank you for your trust — we’ll be here whenever you’re ready for your next coffee adventure 😊

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Luisa,

Thank you so much for the lovely review 💛

We’re really happy you enjoyed the selection of pro coffee gear — and that everything arrived quickly. And yes, free pickup at our showrooms (in Czechia) is something we’re quite proud of 😊

I’ll also pass your kind words to the team — they’ll be glad to hear it.

We’ll be looking forward to your next order! ☕️✨

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Barbora,

This made us smile — thank you so much 💛

We’re really happy your order was ready so quickly and that the Prague 2 team helped you choose some great beans ☕️ That’s exactly the kind of experience we want everyone to have.

And thank you for mentioning the prices and gear — we work hard to keep the balance between quality and fair pricing.

We truly appreciate the love. See you again soon! 😊

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Tom,

Thank you so much for the great review 💛

We’re really happy you had a smooth online experience — that’s exactly how coffee shopping should feel. And “a fair trade” is a beautiful way to put it 😊

We work hard to curate the best from Czech and international roasters, plus the brewing gear that truly makes a difference, so it means a lot that you noticed.

Thanks again for the trust — we’ll be happy to serve you again anytime ☕️✨

Team Kofio

Antwort von kofio.co

17. Feb. 2026

Hi Joaquín,

Wow — thank you for such a beautiful review 💛

We’re so happy you had a great experience in our Holešovice shop. It means a lot to hear that the team’s knowledge and passion came through — that’s exactly what we care about most. And we’re especially glad the guidance helped you pick the right beans for your taste ☕️

Also, thank you for mentioning the English explanation — we always try to make everyone feel comfortable and welcome, no matter where they’re from.

We’ll pass your kind words to the team in Holešovice — they’ll be thrilled 😊

Hope you’re enjoying all four coffees, and we look forward to seeing you again soon!

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Ray,

This is such a joy to read — thank you so much for taking the time to share this 💛

We love that you visit the shop near Náměstí Míru and use it the way we hope people will: exploring, getting inspired, chatting with the team. I’ll definitely pass on your kind words about their “trusted coffee knowledge” ☕️

And we’re especially happy to hear your experience with decaf has been a good one. You’re absolutely right — decaf often gets treated as an afterthought. We try to approach it the same way as any other coffee: fresh, diverse, flavour-focused. Great to know it makes a difference for you (and that your partner still gets their caffeinated fix 😉).

Also — excellent choice with The World Atlas of Coffee! That’s a classic and such a great gift for coffee lovers.

Looking forward to seeing you again in the shop soon. There’s always another decaf (or book) waiting to be discovered ☺️

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Cam,

Thank you so much for this thoughtful review 💛

We’re really glad you found the interface intuitive — we put a lot of care into making bean selection simple (even when the choice is wide 😄). And hearing that you’re happy with the product quality means a lot to us.

We’ll be very happy to welcome you back anytime. If you ever want help choosing your next bag, we’re here ☕️✨

Team Kofio

Antwort von kofio.co

17. Feb. 2026

Hi Artem,

Thank you so much for the lovely review! ☺️

We’re really happy to hear you enjoyed everything — from the wide coffee selection to the accessories (and the sweet stuff too 🍬☕). That mix is exactly what we try to create.

Hope we’ll see you again soon — there’s always something new to discover!

Team Kofio 💛

Antwort von kofio.co

17. Feb. 2026

Hi Michaela,

Thank you so much for your review! 💛

We’re really happy to hear everything was fast, efficient — and that you were happy with the price too. That’s exactly what we aim for 😊

We’ll be looking forward to your next order! If you ever need any recommendations, we’re here ☕️✨

Team Kofio

Antwort von kofio.co

17. Feb. 2026

Hi Zoran,

Wow — this honestly made our day. Thank you so much for taking the time to write such a thoughtful review 🙌

We’re really happy the little note asking for a review stood out — we try to keep things personal and human, not “corporate,” so it means a lot that you noticed.

Great to hear the ordering process felt easy and that you managed to pick up your package the same day — that’s exactly the experience we aim for. And yes… Living Things juices are a bit of a hidden gem 😉 Glad you found them with us!

I’ll also pass your kind words to the shop team — they’ll be super happy to hear it.

Looking forward to welcoming you again and helping you discover some coffees you’ll love ☕️ If you ever want recommendations, just ask.

Thanks again for the support — it really means a lot.

Team Kofio 💛

Antwort von kofio.co

Aktualisiert am 10. Okt. 2025

Hi Chris,

Martin here, Kofio cofounder here. This review is 100% correct, we messed up and I would like to apologize for that. The correct way to handle this would be to send a delivery guy to pick your machine asap and we would either send you back the fixed machine or the money to your bank account. Ideally the whole process would not take more than a week so you can get back to why you bought Bambino in the first place.

We did not do that though and instead tried to solve the problem in completely ridiculous way - writing you in our email conversation about possible quick fixes.

I apologize again, we will do better in the future and I will push our team to solve your problem as no.1 priority.

Cheers!
Martin
Kofio

Antwort von kofio.co

Aktualisiert am 10. Okt. 2025

Ici Martin, cofondateur de Kofio.

Bon, ce type, quel qu'il soit, n'aime pas beaucoup Kofio. Il a écrit cet avis deux fois avec deux comptes différents : berfu et fube. Nous avons cherché un Français qui pouvait commander du Moccamaster chez nous et comment se fait-il qu'on lui ait causé autant de soucis pour le retourner, mais en vain. Si vous lisez ce message, appelez-nous ou écrivez-nous et nous arrangerons les choses. Nous prenons en charge les frais de port et vous remboursons. S'il s'agit d'une tentative de nuire à Kofio, ce serait sympa que Trustpilot intervienne. En regardant les deux profils de ce type, il laisse peu d'avis positifs. Quoi qu'il en soit, il pourrait s'agir d'un vrai client avec une vraie commande. Si c'est le cas et que vous lisez ce message, écrivez-nous ou appelez-nous et nous réglerons le problème.

À bientôt !
Martin
Kofio

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Martin here, Kofio cofounder.

This person doesn't like Kofio very much. He wrote this review twice with two different accounts - berfu and fube. We tried to look up who from France could order Moccamaster from us and how could it be, that we made such a hassle for him returning it, but no luck. If you are reading this dude, call us or write us and we will make right by you. We cover the shipping cost and return you the money. If this is an attempt to hurt Kofio, then it would be cool if Trustpilot would do something about it. Looking at both profiles of this guy, he doesn't write positive reviews much. Anyway, it might be real customer with real order and if that is the case and you are reading it, just write/call us and we will fix it.

Cheers!
Martin
Kofio

Antwort von kofio.co

Aktualisiert am 10. Okt. 2025

Ici Martin, cofondateur de Kofio.

Bon, ce type, quel qu'il soit, n'aime pas beaucoup Kofio. Il a écrit cet avis deux fois avec deux comptes différents : berfu et fube. Nous avons cherché un Français qui pouvait commander du Moccamaster chez nous et comment se fait-il qu'on lui ait causé autant de soucis pour le retourner, mais en vain. Si vous lisez ce message, appelez-nous ou écrivez-nous et nous arrangerons les choses. Nous prenons en charge les frais de port et vous remboursons. S'il s'agit d'une tentative de nuire à Kofio, ce serait sympa que Trustpilot intervienne. En regardant les deux profils de ce type, il laisse peu d'avis positifs. Quoi qu'il en soit, il pourrait s'agir d'un vrai client avec une vraie commande. Si c'est le cas et que vous lisez ce message, écrivez-nous ou appelez-nous et nous réglerons le problème.

Répondre à votre réponse :
Notre faute ! Quand quelqu'un écrit deux mauvaises évaluations, vous devez avouer que ça paraît suspect. Une seule, d'accord, mais deux... Bref, veuillez nous écrire ou nous appeler à nouveau. Je ne parviens pas à vous trouver sous le nom de « berfu » ou « fube » dans notre système. Nous allons arranger cela. Je comprends que nous vous avons causé des désagréments inutiles, et la seule solution est d'envoyer notre livreur récupérer le Moccamaster et vous rembourser. Suite à votre cas, notre politique de retour sera révisée et nous allons créer de nouvelles procédures internes pour rendre ce processus aussi fluide et favorable que possible pour le client.

À bientôt !
Martin
Kofio

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Martin here, Kofio cofounder.

This person doesn't like Kofio very much. He wrote this review twice with two different accounts - berfu and fube. We tried to look up who from France could order Moccamaster from us and how could it be, that we made such a hassle for him returning it, but no luck. If you are reading this dude, call us or write us and we will make right by you. We cover the shipping cost and return you the money. If this is an attempt to hurt Kofio, then it would be cool if Trustpilot would do something about it. Looking at both profiles of this guy, he doesn't write positive reviews much. Anyway, it might be real customer with real order and if that is the case and you are reading it, just write/call us and we will fix it.

Reply to your reply:
Our bad! When someone writes two bad reviews, you must admit - it smells fishy. One would be perfectly fine, but two ... Anyway, please write us or call us again. I can't find you by name berfu or fube in our system. We will make this right. I understand we caused you unnecessary trouble and the only way to move on is for us to send delivery guy to pick up the Moccamaster and send you money back. Our returning policy will be revised because of your case and we will create new workflows in our company to streamline this process as much in favor of customer as possible.

Cheers!
Martin
Kofio

Antwort von kofio.co

Aktualisiert am 25. März 2025

Olá Diogo,
obrigado pelo tempo que sacrificou para nos escrever este comentário. Na verdade, não sabíamos isto sobre a MRW e vamos tentar encontrar um novo parceiro para envio para Portugal para que não tenha de esperar este tempo ridículo pela sua encomenda.

Saúde!
David
Kofio

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Hey Diego,
thanks for the time you sacrificed to write us this review. We actually didn't know that about MRW and will try to find new partner for shipping to Portugal so you won't have to wait this ridiculous amount of time for your package.

Cheers!
David
Kofio