Knock Knock by Smith & Brock Bewertungen 

1.212
•
TrustScore 4.5 von 5

4,5

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Vegetables and fruit always good, lovely sausages and eggs. Bread sadly was squished by vacuum-packing process but company responded well. Have been ordering for long weekends a s a BH treat. Would li... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have been buying knock knock essentials boxes and roast dinner boxes since the first lockdown and they have been a lifesaver. Fresh, delicious, seasonal veg along with quality meats and all the ess... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered the Valentine's dinner. Excellent service apart from it arriving an hour early, we were given a 2-hour time slot fortunately I hadn't gone out. Very impressed with the packaging, almost everyt... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Great delicious amazing quality produce as ever, but I would buy more frequently if I could choose 1 or 2 items that wouldn't be included. It's such a waste when we get big bags of mushrooms which we... Mehr ansehen

Unternehmensdetails

  1. Obst- und Gemüsehändler

Informationen, die aus verschiedenen externen Quellen stammen

Knock Knock by Smith & Brock deliver the best quality produce and selected groceries directly to your door. Originally, we are a wholesale business supplying the best restaurants and hotels in London with the freshest, most delicious ingredients. Now, you can access these goodies too, and have them delivered right to your door. So go on, order your first box! And before you know it, we'll be knocking on your door... knock knock...


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

1212 Bewertungen

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4,5

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(1.212)

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Bewertet mit 3 von 5 Sternen

Generally enjoy these boxes

Generally enjoy these boxes, but sometimes the quality / service seems to be dipping - received a half rotten avocado (although I appreciate that’s an occupational hazard), and my delivery was missing the two extras I had ordered. There was a quick refund though and generally I enjoy the seasonal fruit and veg. I will order again but will wait til summer (and not bother with their pantry options, as they clearly couldn’t!)

ETA just edited to add that despite the company’s response that they would email me directly “to make up for it”, so far radio silence. To be honest they should have just apologised and left it that rather than promising some kind of communication or incentive then not delivered!

1. Januar 2022
Knock Knock by Smith & Brock-Logo

Antwort von Knock Knock by Smith & Brock

Hi Katrina,

I would like to profusely apologise for your recent experience with Knock Knock. We pride ourselves on providing the best possible produce and service and we are saddened to hear this is not what you experienced.

I have sent you an email under separate cover to hopefully make up for this experience and i want to reassure you that this is something we take very seriously and will be looking into.

I look forward to hearing from you soon.

Thanks Katrina,

Bewertet mit 2 von 5 Sternen

I'm not happy with my Essential Box

I'm not happy with my Essential Box: milk is not the Dairy Estate, as stated in your leaflet, but a retail brand in a plastic jug which goes on sale at 1,65£ in supermarkets. Eggs as well are a retail brand. The butter it's an ASDA brand.
Your groceries do not come at a cheap price: I'm expecting farm-style quality and high-level produce. Otherwise there is no reason for paying a premium price. I can get the same items at Amazon delivered at my door at a fraction of the price.
Regards

30. Dezember 2021
Knock Knock by Smith & Brock-Logo

Antwort von Knock Knock by Smith & Brock

Hi Simone,

We would like to apologise for the experience you have had with us on this occasion. We strive to provide the very best quality produce and we are saddened to hear on this occasion that is not what you received.

As a still very young company your feedback is vital in helping us improve so i would like to thank you for the feedback, i have sent you an email under separate cover to help resolve the issues you have had.

Regards,

The Knock Knock Team

Bewertet mit 3 von 5 Sternen

I have used knock knock before ( first…

I have used knock knock before ( first lock down) and this order reminded me why I had stopped. Disappointed by large quantities of cheaper fruits like bananas and ( rather sour) oranges though the figs and mango were delicious. The berry box was very disappointing. Sour hard strawberries and blackberries which were inedible as they had gone off. Blueberries also sour. Raspberries ok. Shame as it is a very good concept and the staff and delivery personnel very nice people. Ideally I would like to order individual items ( rather than a pre packed box) but guess this is too time consuming and difficult to administer. Would like to use again and recommend but unfortunately I won’t and can’t as the quality of the fruit is not as good as when they first started and especially disappointing for a Christmas delivery.

29. Dezember 2021
Knock Knock by Smith & Brock-Logo

Antwort von Knock Knock by Smith & Brock

We would like to express our sincerest apologies at the experienced you received. All of our produce is sourced from the very best possible sources so we are saddened to hear you did not have a good experience on this occasion. We will be looking into this matter to avoid this happening in the future.

Bewertet mit 1 von 5 Sternen

Only half the items I ordered arrived…

Only half the items I ordered arrived and it was not the first time items missing. No replacement box offered, so I was left with half a box worth of items which I would never have purchased in the first place. Poor service all round and I will not order from again.

24. November 2021
Bewertet mit 5 von 5 Sternen

Never been disappointed by Knock knock

Never been disappointed by Knock knock. Quality, service and knowledge on all their products - all absolutely brilliant.

Can’t recommend these guys enough.

18. November 2021
Knock Knock by Smith & Brock-Logo

Antwort von Knock Knock by Smith & Brock

Thanks for your feedback, really nice to hear that. I'll pass onto the guys. Nick

Bewertet mit 1 von 5 Sternen

Item was missing

Item was missing. I wrote to customer service. I got no reply

15. November 2021
Knock Knock by Smith & Brock-Logo

Antwort von Knock Knock by Smith & Brock

Ronan hi, sorry that you had an item missing and that you've had no response from us.

I will look into what happened tomorrow,

Apologies again,

Nick

Bewertet mit 1 von 5 Sternen

I sent an email complaining about the…

I sent an email complaining about the order but have had no response. I ordered the Sunday lunch which I have done successfully before. This time a bunch of random ingredients arrived with no recipes or cooking instructions. I am not happy.

8. November 2021
Knock Knock by Smith & Brock-Logo

Antwort von Knock Knock by Smith & Brock

We are so sorry to hear about the error in your delivery. We pride ourselves on delivering the best quality produce and can only apologise that this wasn’t the experiences you received. We are looking into why this has occurred and I have sent you across an email under separate cover which I believe will help to resolve this matter.

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