Kitchens plus Bathrooms Bewertungen 

Made to feel undervalued before the process began

I did a quote online after my grandparents had a good experience with a kitchen being planned and installed, my brother also had a plan and at the moment currently is being installed, so after being recommended i decided to do a quote online.

Received a call today regarding my quote i was asked a few questions initially one of them being 'are you a homeowner' i confirmed i am currently in shared ownership, having to confirm quite personal details, confirmed i owned 30% of my property which i have a mortgage against and pay the other to a housing association, before i could barley get the words out of my mouth i was told 'we dont deal with none homeowners' i said but i do own it but 30% and hopefully in the near future all of it, which i am not sure how its relevant, she said but still we wouldn't deal with you because then you have to get it approved and it would take a while, when in actual fact because i own some of my home all repairs and refurbishments are down to me and dont include any input from the housing association and had that not of been assumed i could have said. She ended up putting me on hold and conveniently the call dropped with no call back.

I was made to feel so small and irrelevant like owning 30% of your home isnt good enough, i done what i could to get on the property ladder for our family and shouldn't be made to feel any type of way about that.

So no i do not recommend you use this company, but maybe if your good enough and not a failure like me and own 'all of your home' you might have a different experience and able to even get a quote!

1 star is 1 to many. This company were absolutely terrible, it took them 93 days to resolve a problem which they were made aware of on the day they finished the job. We had to source and buy a part. Which they "refunded" us for. They were at fault forcing us to get that part. We had people out who didn't know what to do and disagreed with each other. Which left us without a usable kitchen. Their customer service was terrible and very condescending. My wife was spoken to like she was a child. Promises were made and broken. Seriously avoid this company. It has taken from 29th August 2024 till today 07.02.2025 to come to a compromise as we sick of chasing them.

I don't know how you will do that considering my last contact was off one of your directors. But where would you like details sent?

Nice to see you are keeping up with your atrocious customer service. Ask for my details then completely ignore them.
As I said 1 star is 1 to many.
DO NOT USE THIS COMPANY.

I told you that in my reply but you still asked for details, why ask for them?
I stand by all my comments.

Brilliant company, they delivered on time, great workmanship all round, every person who came to my house was friendly, tidy, helpful and on time (miracles do happen), would gladly recommend and use again. Transformed my kitchen in two weeks, as promised. Love their work

My parents had a appointment with Andrew the bathroom designer,he was very professional and friendly,he made sure everything was explained and designed to the exact detail my parents wanted. My parents are very pleased with the outcome of the appointment and are looking forward to getting the new bathroom fitted.

Great experience with this company, happy with my bathroom. Thanks!
Hen

Please DO NOT waste a single penny of your money with this absolute mess of a company, we spent a small fortune on a new bathroom and downstairs cloakroom, from the initial aggressive sales pitches, bloated prices, rushed sub standard quality of work, inferior product quality to sly tactics aftercare. The job from the start was rushed and the finish and poor quality product were glaringly poor, the shower literally lasted months but when you contact them they just fobbed us off by telling us to deal with the fitter directly who constantly ignored us, what they later admitted was that the fitter no longer worked for them and hadn’t for some time, this several month long goose chase had allowed the warranty to run out…. How convenient, they knew what they were doing, they promise you the earth and deliver none of it, I know now why they never came and did the signing off inspection that they promised, quite simply because once they have your money they really don’t care, they did offer to send somebody out to have a look at the shower for a £100 call out fee…. How kind of them, you have been warned folks don’t be ripped off like us !

April agreed paid deposit for bathroom and ensuite to be done in July. July came phonecall to pay for goods to be delivered, so did that. Then ripped both rooms out. We were given a price at beginning we'd agreed on. However as bathroom went along, you have to pay fitter, you have to pay electrican, plasterer, rubbish removal. We paid 6-8k (30-40%) more than quoted over stages we were unaware till the end as we weren't informed yhis is how it works. It took 5months to get a radiator. And everything that was designed and ordered didn't fit. So what I got was not my dream designed bathroom. Totally different. Couldnt have most of what i wanted. Hugely disappointing. 5months after still not happy, going through complaints procedure offered 10% compensation. Absolute circus experience and I would stay well away, sell your your dream bathroom that never actually materialises.

Dan completed our bathroom at the end of November and has done such an amazing job, we are really happy with it, we came across some issues while ripping out the bathroom and all was handled really well to give us our amazing new bathroom. All the fitters that came throughout were great, which was important as I have a baby at home with me, but felt really happy with all accomodations made for me.

We were booked in really fast and everything was really clear from the start as to how things would be.

After being ripped off and conned by another company, David came this morning to give a quotation for a new kitchen. He couldn’t believe the mess we were in here and worked wonders to come up with a solution that wouldn’t break my already almost broken bank balance. From start to finish David was courteous and polite, asked the appropriate questions with regards to the kitchen and how we stood. Happy to say I nearly keeled over when (after numerous phone calls and text messages to his bosses to explain my situation.) he told the price he could it for. When he said it could be in for Christmas a tear came to my eye as i thought Christmas was ruined for my daughter and I.
Safe to say so far I highly recommend kitchens plus bathrooms and will update my review on completion. But so far amazing. Also thank you

Alan installed my bathroom in just 4 days. He worked tirelessly and cleaned up as he went along. He made a superb job of totally rearranging my room and kept me involved at all times. He’s a perfectionist and it shows by the end result! I love it!

Needed new kitchen seen kitchen plus bathrooms on social media give them a call soon after they called to design and complete survey, few weeks later work started ripping out old taking it away. The trades men and office staff top class and very professional in all aspects very helpful and could not help us enough great team definitely use again and tell my family and friends about them. Very happy customers.

Had Chris out to design my kitchen for me. He had a challenge because of shape of kitchen, but the design he came up with was everything and more than I wanted. Chris helped me with my colour scheme and suggested ways to overcome any problems. He was polite and thorough. A very pleasant experience

Great kitchen, good quality, I wanted my old tried kitchen replaced, but didn’t want the hassle of pulling it all together, you hear a lot of horror stories of incomplete jobs. However my experience with Kitchen plus has been a positive one. Everything looks great, many thanks to all involve, I had more contact with Joe and Les, so a thank you to them and Jordan for keeping me updated and pulling it together.

Quality kitchen. Straight forward process. Managed process very well. Tradesman excellent. Kitchen plus managed them very well. Kitchens quality at a fair price. Small items missing but delivered replacements straight away. Didn't get involved tradesman particularly kitchen fitter said leave it with me I will sort it. This is a genuine review in Bedlington.

I had a gentleman named Chris visit me from kitchens plus bathrooms he was very helpful and honest with me about everything. I really appreciate the time and effort he put in and it was a very good experience.
I didn't expect to be able to get a kitchen but he was so helpful and kind. He really helped me with the design of the kitchen and I am really pleased with the outcome.
I would happily recommend them to anyone.

We used Kitchens Plus for a new kitchen in a previous property and had no qualms about returning to them as the design, quality of work and the quality of the product was excellent.

Our second experience with the company has been much the same: great design, excellent project management, good quality products and good communication by tradesmen and office staff.

Can highly recommend Kitchens Plus.

Just had new bathroom fitted.. absolutely amazing.. from planning to fitting. Was kept up to date every step, even the rubbish was collected really quickly. Chris fitted the bathroom, all done in 5 days, very little mess. Amazing! Would totally recomend this company..

Update 20th December.
Once again I find myself downgrading this review on the back of poor customer service from this awful company. Several messages left on various platforms over last few days either unfulfilled promises that ‘someone will call you back’. I am cancelling future booking and severing all ties with this lot - never ever again.

Update 11 October
After I refused a visit by the manufacturer Kitchens Plus quickly agreed to replace the shower cubicle. Two days later it was sorted and so far (its been 9 days) no further issues.

I have updated to three stars as the communication from the complaints team has been really good throughout and the finished product looks great. It has not been the experience I was promised though, I also found the pre installation documentation and pricing very confusing which took a while to get sorted too. I do appreciate that sometimes there will be a fault with the hardware but i do think Kitchens plus could have been better both pre install and once the fault was identified.

I do have a second installation booked for December and am still undecided whether to go ahead with it. To their credit Kitchens plus have offered to return my deposit if I do cancel. Will make a decision in the coming days.

Update:
4 weeks after installation and the issue is not resolved. I have provided photos - the installer has been back and agrees the shower unit is faulty and now the supplier wants to come and inspect it. Ive said no.
Makes the response from Kitchens plus below a complete joke. Get me back on track? Im further off track than Ive ever been.

Tap fell off the shower after 3 days, that got sorted and now the shower cubicle is leaking in two places. Have a further installation booked in December which I think we will cancel now.

Thanks for your brilliant service from Chris who talked me through it and the professionals who did the work my new kitchen is amazing 🤩🤩🤩 very much appreciated Janet ☺️

Right from the start with the initial consultation with David, the experience with Kitchens Plus has been nothing but positive. I can be quite fussy person but from Jordan in the office answering all my questions, the quality of the kitchen and all the tradespeople who did the work, it has been of high quality and very professional. They also fitted my new downstairs cloakroom. Any problems I had were delt with promptly. Would highly recommend.