Sadly after receiving a cheap Chinese copy of the alleged titanium fry pan that cost almost £100. Not as described, not fit for purpose. Email many time and they came back with, sorry we cannot refund... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This company is a total scam, I ordered 4 solar lanterns, for £77 they were nothing like the picture on their website I wouldn’t have even paid £10 as they were a load of rubbish from China. I would n... Mehr ansehen
Unternehmen hat geantwortet
Scam site - sold espresso cups as full size coffee cups. Contacted them an asked to return and they offered 15% off to keep the item but "Of course, if you would still prefer to return the order f... Mehr ansehen
I initially gave this company 1 star & said it seemed a scam as I had not received my item, I was to quick to judge, instead of waiting as stated in their delivery info, I have received my item toda... Mehr ansehen
2,0
Mangelhaft
26 Bewertungen
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very good!
I am very happy with my delivery. I do not agree with the other reviews. I have a good expercience with kitchendreams!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Ordered a hexclad pan and was sent a…
Ordered a hexclad pan and was sent a cheap chinese copy.
No response from their sales department and am now going to the bank to request a chargeback.
This is a cheap chinese junk company selling stuff at x5 the price for the same thing on Temu.
AVOID
16. Dezember 2025
Bewertung ohne vorherige Einladung
From my first interaction to the the…
From my first interaction to the the last Kitchendreams has put my needs as a customer first. This is seriously lacking in today's day and age and I for one really appreciated their help and support.
Genuine, honest and integrity in all of their actions. Thank you
16. Dezember 2025
Bewertung ohne vorherige Einladung
Order not delivered
Order not delivered. No response from the seller. Customer service appears non-existent……. DREADFUL CUSTOMER SERVICE AND ITEMS PAID FOR NOT DELIVERED.
Further to the response to this review:
Order: #1654
Email provided for customer support is CORRECT. I will forward the entire conversation once again for reference.
The responses via email were unhelpful - initially saying that tracking showed ‘successfully delivered’ without any additional support, followed by a request to refer to the courier and to contact again for further support, if I needed ‘ any details from our side to assist with the investigation’. The item was from China…. not sure YunExpress who provided tracking have effective UK customer support!
After replying on the thread with the correct email I stated: ‘ Tracking shows delivered but this item has not been received.’ to which I had no further response!
As stated in my review - dreadful customer service…..
UPDATE: Despite contacting customer services as requested in response to this review and providing all details and previous correspondence…… 10 days later - NO RESPONSE.
As such, I stand by my review.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchendreams
Thank you for your review.
We’re sorry to hear that this has been your impression.
We would like to clarify that we have not received any email from you. It’s possible the message may have been sent to an incorrect address or did not reach us successfully. Our official customer support email is support@kitchendreams.uk, and this is the fastest way to reach our team.
We take customer service seriously and respond to all enquiries received through our support channels. We kindly ask you to contact us directly with your order number so we can look into this matter and assist you as soon as possible.
Dreadful Chinese drop shipping company
Dreadful Chinese drop shipping company. You have to wait weeks for the products to arrive (posted from China) and when it does its very disappointing.
Damaged chipped products that look nothing like the images on their website. Every product they sell is available on Temu for a fraction of the price they are charging. But you don't know this until you actually get them and realise the images on the website are all doctored to look much nicer than what they actually are.
For example I ordered a lovely looking dark brown teak chopping board, but it arrived it was faded brown and even green in places where it was moulding. Absolutely awful.
Also they have fake reviews on their website - made to look like they are from Trustpilot but they are not, they are completely made up.
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchendreams
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that this was your experience.
We strongly disagree with the claim that our products or reviews are misleading. All items we sell are carefully selected and undergo quality checks before being offered for sale. If any product arrives damaged or not as expected, this is not the standard we aim to provide, and we always encourage customers to contact our support team so we can investigate and resolve the issue appropriately.
Regarding delivery, our shipping timeframes and logistics information are clearly stated on our website prior to purchase. International fulfilment may be used depending on availability, and delivery times are communicated in advance to ensure transparency.
We also want to clarify that we do not use fake reviews. Any reviews displayed on our website are clearly labelled.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.