Kistania Bewertungen 290

Antwort von Kistania

12. Apr. 2024

Each of our products has a corresponding size chart. If the product you receive does not match the size chart data, please contact our after-sales service within the specified time and we will handle it for you based on your order. If you are not satisfied with our after-sales processing, you can also send me the order number and I will check it again for you. Thanks for understanding!

Antwort von Kistania

9. Nov. 2023

?Dear, I don’t understand what you mean. Our customer service email is service@kistania.com. Did you send the wrong email? What's your order number? You can also send it to me for verification. Our store has a complete return and exchange policy, and we will provide you with after-sales service based on the content of the policy and your needs. Thanks for understanding and looking forward to your reply!

Antwort von Kistania

12. Sept. 2023

Dear, it is recommended that if you have any order problems, you can communicate with us in time through the customer service email. If the order requires after-sales service, we will handle it for you according to the return and exchange policy. If our product does not have any quality problems, but you are still not satisfied after receiving it, you need to return it to us before it can be reissued or refunded according to the customer's needs. Our return process does not require customers to return the goods to our receiving address within 7 days. We only require customers to try their best to send them back to us within 7 days. As long as they send the goods and inform us of the courier number, it will be fine. Once we receive the return, we will process it as soon as possible according to customer needs. Our return and exchange policy also recommends that you try to choose a local post office to send your items, which can avoid taxes and provide more favorable prices. However, if a bank card complaint is initiated for an order, the order will be temporarily frozen, and all after-sales processes can only be operated in accordance with the review and processing procedures of the bank (Paypal or credit card or others). Only when the customer withdraws the complaint himself can the order be processed again according to our after-sales results. Thanks for understanding! (We very much hope that customers can understand our shipping policy and return policy before placing an order. If you have any questions about the policy, you can send us an email at any time. We will answer it for you very patiently and in detail. Thank you for your understanding!)

Antwort von Kistania

8. Aug. 2023

Dear, if you are not satisfied with the product you received, according to our return policy, you can contact our customer service email in time, and we will reply within 24 hours on working days. If the received product is verified to have quality problems, we will also unconditionally sell it for you. At the same time, I would also like to thank you for your feedback on these products. The situation is true, and we will also optimize our products. Thanks for understanding! Looking forward to your reply!

Antwort von Kistania

16. Jan. 2023

Dear, what is your order number? We can check the content of customer service replies for you. Solve order problems for you. Because our customer service is commuting time in China, there may be a time difference with you. If you consult us on Saturday, Sunday, or after get off work, please be patient. Except for holidays and Saturdays and Sundays, we will reply to you within 24 hours on other working days. Thank you for your understanding!

Antwort von Kistania

9. Jan. 2023

Dear, due to the epidemic control, I am sorry that your order has been delayed in delivery. Our preparation time is usually 7~10 days. How much is your order? I can check it out for you again. If you are not satisfied with the processing results of the order, you can also send customer service emails to communicate with us again. Thank you for your understanding and look forward to your reply!（service@kistania.com）

Antwort von Kistania

30. Dez. 2022

Dear, what is your order number? Can send it to me for your inquiry. If you have already contacted us to handle the return for you, you can refer to our return process. According to the return order number you sent to us, when we receive the return, we will refund or exchange it for you according to your needs. You can check your email records again to see if the return tracking number has not been informed to us. Or you can send us the order number to check for you again, thank you for your understanding, and look forward to your reply!（service@kistania.com）

Antwort von Kistania

5. Dez. 2022

Dear, what is your order number? If you have any questions about the order, you can communicate with our customer service email in time, and we will deal with it for you in a timely manner according to your needs and our policies. Thank you for your understanding and look forward to your reply!（service@kistania.com）

Antwort von Kistania

12. Juli 2022

Dear, what is your order number? Can send it to me to check for you. After our package is dispatched, it can be tracked on the Yunexpress official website. If there is any problem, it can be dealt with as soon as you contact us. Our website also has a clear refund policy. So if you do still have problems that have not been solved, you can tell me the order number, and I will check and solve it for you.

Antwort von Kistania

22. März 2022

Hi dear,Can you tell me your order number? I will handle it for you.If you have any questions in the future, please feel free to contact us (service@kistania.com).Except holidays, we will reply you in time within 24 hours.