Purchased a kitchen faucet on 6 October 26, with an elbow that was poorly machined and leaked. It arrived on 13 October. On 14 October, I emailed to ask permission to return it. I received a curt emai... Mehr ansehen

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I can't say how much I appreciate the amazing customer service of Vincent in sales. He helped me navigate the somewhat difficult website and find exactly what I was looking for. The pricing on most i... Mehr ansehen
Unternehmen hat geantwortet
My sales consultant , Melisa was very knowledgeble and helped me immensely. kingston has delivered a great product and very quickly. on behalf of my client and myself ,thank you !
Unternehmen hat geantwortet
I love our Kingston shower system! The quality is amazing. After living with inexpensive bathroom fixtures for 30 years, we're finally investing in a remodel and seriously nice fixtures. I'm delighted... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Kontaktinformationen
12775 RESERVOIR ST., 91710, Chino, Vereinigte Staaten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 52 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Super fast I ordered and within an…
Super fast I ordered and within an hour, realized I had ordered the wrong finish I wanted to cancel but they had already processed the order.....They processed the return fast and I was able to order the correct finish and am very happy with quality
Absolutely beautiful quality and I hope…
Absolutely beautiful quality and I hope it lasts as long as the 1950 Crane we had to replace.
Great faucet. Mediocre Documentation
Really liked the faucet for a stand alone tub. Though the instructions sent were for a wall mount faucet. The challenging aspect to the install was with the 1/2" straight water supply lines as they needed bent to align with the valves on the floor. Plumbers and supply stores did not have a pipe bender (only Amazon) but I understand the need for the larger supply lines. Other than that, the quality was great. I'm pleased.
I remodeled lake house
I remodeled my lake house at Lake of the Ozarks. The original part of the cabin dates back nearly hundred years. The whole thing was redone inside and out with additions. I wanted to retain the Ozarks/Lake vibe but be new. I purchased the oil rubbed brass farm house line. From tall arching sink faucets to rain fall shower with exposed plumbing and turn of the century handles with white inlays. It hit right on the mark, the pieces are beautiful and fictional. My friends and family were wowed by the lake vibe. All the units were just as advertised, I couldn’t be happier with my purchase.
The customer service person didn’t…
The customer service person didn’t understand that I only wanted 1 pair of these screws. So when I said I need 2 screws she charged me for 2 pair (4 screws). So I paid double what it should have cost me and I have 2 extra screws I don’t need. Gee thx.
I received the wrong parts on my first…
I received the wrong parts on my first order. When we found the correct parts, I ordered them and installed them with no problem. I filled out the return form on line and heard nothing since. The wrong parts were never installed and here they sit. I am out an additional 100.00 because of this issue. In reality, my replacement parts cost me $200.00
Excellent customer service
Excellent customer service by phone and email. Extremely helpful rep and sales staff. Quick shipping...what's not to love?
Great company with a lot of integrity
Great company with a lot of integrity. They stand behind their products.
The prices for are too high.
The prices for your parts to replace parts are too high. Also tge faucets are also much higher at this site. The same faucet I bought on Wayfair was $200 more on this site. This should not be the case. Wayfair is still making a profit and yet, your site is more expensive. I also had to pay for shipping
Shipping is always quick and product…
Shipping is always quick and product quality is consistent.
Mediocre product
The finish is good and matches the photos. Material is somewhat flimsy and set screw threads stripped out when tightening.
Repairs are a problem
Great looking products but my bathroom faucet is on its third set of cartridges. When they go out, can buy replacements only from Kingston at about double the cost of local hardware store and have to wait for delivery.
American Patriot 4 Inch
The Patriot faucet that we received was good quality and did meet our expectations. The finish was very nice with no visible signs of any damage or scratches.
The water flow coming out of the faucet is super low flow and it is absolutely miserable! This needs to be addressed if possible.
The faucet handle I bought stopped…
The faucet handle I bought stopped working within a few weeks. It just spins around without turning on the hot water. I have to use a screwdriver to turn on the water each time.
So funktioniert Trustpilot
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Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.
