kimkim Bewertungen 

Kikkim planned our trip with our input. Had an amazing trip with outstanding tours, guides, accommodations and travel by plane all included. We just had to show up!!

Costa Rica Trip.

We began planning our trip in August. The communication between me and our planner was excellent. He considered our dreams and set up our trip. We tweaked several of the items and finalized on a Itinerary.

Because our flight back home was at 9am, we decided to add an additional day to the trip and stay at a hotel near the San Jose airport (with an airport shuttle). Since we didn't need to arrive in San Jose at a specific time and since the itinerary stated that (direct quote) "With private transfers, pick-up times are flexible, so you can set the departure time whenever you like" we requested a 5pm pickup and planned a private excursion for that afternoon.

We were then informed "5.00 pm is a bit late, especially because we do not recommend taking transfers in the evening hours, but let me double-check with operations." I let the planner know that we can cancel our excursion, but we needed to know. A few days later we were informed that our pickup time for the transfer back to San Jose was approved.

The first few days of our trip was good. The weather didn't cooperate and our hotel in Monteverde lost power for 14 hours. They did an awesome job in spite of the issues.

The main issues with the trip occurred after arriving in Manuel Antonio. Our first tour was cancelled at the last minute. This meant we didn't have time to set up another tour.

On our last day, we had our independent kayak tour. When we returned to the hotel, we had enough time for a cold shower and to pick up something to tide us until we arrived in San Jose. The transport scheduled never arrived.

No one answered the emergency line and the transport company had no record of the pickup.

After about 45 minutes, I send a message through the trip chat. We were finally contacted by the local agency representative and told the transfer was not organized. We were finally picked up about 90 minutes after we were supposed to be.

We requested compensation for the final transfer but were told "we provided the service even though it was outside the recommended travel hours, so unfortunately, compensation does not apply in this case". It seems though advertised that "pick-up times are flexible, so you can set the departure time whenever you like" this is not true. It was also extremely stressful not to be able to contact someone in case of an emergency.

Because of the issues we had our final two days, I would not recommend KimKim. The tour as planned fit our needs, but the cancellation of one tour, the failure to set up the transport for the final day and the fact WE COULDN'T REACH ANYONE on the Emergency line means I wouldn't trust relying on this company.

Everything went as planned! Locations, activities and logistics were outstanding.

Most everything went smooth and was well organized. My only complaint was one of our hotel stays was not booked as we had originally agreed. We were supposed to be in a different location within the hotel and we were not. I am sure Kim Kim decided to save money by booking the cheaper accommodation but never informed us. We had a similar situation with one of the golf courses we played. The golf course personnel said kikkim booked the tee time and then canceled it. Kimkim said the course would not let book a tee time unless we were staying at their hotel but the golf course said that was not the truth. No compensation was offered for either situation.

Highly recommend letting kimkim plan your adventure. Everything went smoothly, the guides and excursions were amazing, and the hotels were perfect. Having all the details handled by kimkim let us totally relax and enjoy our time in Thailand.

I would actually give them a 4 1/2 if it were available. I had a great time and felt the various activities were fantastic and just what we asked for. For the most part, things ran smoothly, but there were some miscommunications around logistics that were frustrating towards the last part of the trip. Nothing major, but 1/2 star worth.

We just returned from a 2 week trip to Patagonia and Ushuaia. I can not express enough how much we enjoyed the experience. KimKim was there every step of the way. We were able to focus on having a great experience instead of how we were going to get around. We don’t like traveling with groups so this is perfect for us. This is our second time using KK and will definitely use them again. My wife is planning a girls trip to the Cotswolds in May and using KK as well. I’m thinking of our next vacation together in the fall. Big shoutout to Lorena and her team who were in constant contact with us on this journey.

My wife and I recently used KimKim for a two week trip to Thailand! It was the best - they put together a fun, well-balanced trip with memorable activities and great tour guides. 10 out of 10 experience, would recommend KimKim to anyone.

The trip was carefully organized and executed flawlessly at every stage, without delays or unexpected issues.

Having just completed our nine day trip in Colombia I can provide some thoughts.
I have to say that I didn’t know really what to expect and what I would see in Colombia given the limited images and news about this country within Canada. Narcos, Shakira and Juan Valdez commercials can only go so far. Colombia and its cities far exceeded our expectations. We thoroughly enjoyed each of our guides and those who assisted along the way for days like Bike Tour and Gold Museum in Bogota, to the waterfall and organic farm lunch in Medellin.
I will note for me specifically that the Gold Museum was the single most impactful visit I have ever had to a museum. Seeing the gold artifacts through the eyes of indigenous people was very moving. The Salt Cathedral also was absolutely stunning in size and scope.
We didn’t just get Instagram worthy pics, we heard perspectives, and listened to new ideas and saw glorious sites. I thank everyone involved in introducing South America and Colombia to me. You are a tough act to follow. I will recommend Kimkim to family and friends (they have already gushed about the pictures) and I suspect and look forward to engaging with you further for future adventures with my partner, a loyal and repeat customer.

The guide was not from the area we were visiting so it limited his knowledge and we ended up working directly with his contact in Belize. He didn't know a lot of the answers to my questions and gave me incorrect info when asked. Once i followed up locally they were able to get me better information.

The booking was easy and Yuliana got us all the adventures, transportation and hotels without a problem.

This is not a transparent company. The person we were working with would not break down costs for us and only quoted an amount per day. This was after months of working together and communicating.

George planned a great trip in a relatively short time for high season. We enjoyed everything! The guides were knowledgeable and so funny - enjoyed all our activities! The hotels were lovely- clean and the staff were all so friendly! We would do this trip again no complaints!

We had a wonderful trip. The agency helped me with airport pickups and tours. Bangkok was very well organized with our guide Winnai who was always looking after us. In Puquet we had Dada who picked us up at airport and then we had a driver take us to the tours. In Koh Samui the hotel picked us up and took us to the airport and we organized our own tours.

Super well organized trip, interesting excursions, great guides, everything ran smoothly, would definitely recommend!

Overall a great experience and a responsive team. Loved the curated experiences and tours arranged by Eleni.

Extremely disappointed. I asked for a truly customized Basque Country trip with boutique hotels, local character, and insider experiences. What I received was a generic itinerary returned in under an hour—something I could have booked myself on Booking.com. They quoted about $8,000 per person, yet pricing it out independently came to under $6,000 total for both of us. That kind of markup is unacceptable, especially when the itinerary relied heavily on self-guided walks and standard activities anyone can find online. Not worth the cost or the claimed expertise.

We had a wonderful trip to Greece with knowledgeable guides, reliable drivers, and helpful travel agents. I will definitely use Kim Kim again.

Good coordination. Knoledgable guides