YOUR COMPANY KIKA USA HAS BEEN AN EXCELLENT SUPPLIER FOR ME. WE HAVE BOUGHT SEVERAL TIMES WITH NO PROBLEM, WITH VERY INTERESTING PROMOTIONS AND GOOD DISCOUNT PRICES. THIS LAST TIME WE HAD AN INCONVENI... Mehr ansehen
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Das sagen Bewerter
A huge THANK YOU for spoiling Coshita & Romeo with the sweetest gifts! From the stylish water bottle to the fresh water fountain and fun toys, every item was thoughtfully chosen and instantly lo... Mehr ansehen
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Customer service was great when I had issues getting something added at checkout with an offer to add a product. They made it right. Order was received in a timely matter.
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Have always been satisfied with orders, but this last order was late and did not even include my 3 bags of treats that I had requested and ordered previously. I had to order a 3 lb bag unsure when yo... Mehr ansehen
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Unternehmensdetails
Über Kika Usa
Vom Unternehmen geschrieben
KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
Kontaktinformationen
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, Vereinigte Staaten
- 1-929-810-3980
- support@kika-usa.com
- kika-usa.com
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My dogs LOVE the food
My dogs LOVE the food - they run when they see me get their dinner ready!
My orders have been very prompt. Love Superior Care!
24. September 2025
Antwort von Kika Usa
Mary Ellen,
Thank you for your wonderful feedback! We’re so glad to hear your dogs love the food and get so excited for mealtime.
It’s great to know your orders have been prompt, and we truly appreciate your support!
Warmly,
Superiorcare.pet team
This company has excellent customer service for answering any questions you may have ! I feel the prices are extremely reasonable! I love having my dogs food on autoship and they deliver very quickly
When I adopted my Siberian Husky he was already on the food for light and white coat fur ! I love it ! It. It keeps his fur nice and shiny ! He also loves the treats as well ! I want to begin the transition of the adult food for him ! It agrees very well with his digestive system !
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Kika Usa
Jodie,
Thank you for your wonderful feedback! We’re so glad to hear you’ve had a great experience with our customer service, pricing, and quick delivery.
It’s fantastic that your Siberian Husky is thriving on the Light & White Coat food, with a shiny coat and healthy digestion. We’re happy to know he enjoys the treats too, and we’ll be here to support you as you transition him to the adult food.
Warmly,
Superiorcare.pet team
My dogs love the food .
My dogs love the food .. and I love that they have tiny kibble for mini breeds . And the tear stain formula works great !
2. September 2025
Antwort von Kika Usa
Lora,
Thank you for your feedback! We’re thrilled to hear your dogs love the food and that the tiny kibble is a perfect fit for your mini breeds. It’s wonderful to know the tear stain formula is working well too!
Warmly,
Superiorcare.pet team
I love Superior Care
I love Superior Care! The food was delivered in a timely manner and I'm very satisfied.
2. September 2025
Antwort von Kika Usa
Blanca,
Thank you for your kind words! We’re so glad to hear you’re satisfied with the food and that your order arrived on time. Your support means a lot to us!
Warmly,
Superiorcare.pet team
Antwort von Kika Usa
Christina,
Thank you for your feedback! We’re so happy to hear your dog’s eye stains have diminished - it’s wonderful to know the food is making a positive difference.
Warmly,
Superiorcare.pet team
The product came as described very…
The product came as described very quickly, but it didn’t give me a chance to change the shipping address away from the billing address and when I contacted customer support to change the shipping address, they referred me to Amazon, but I didn’t make the purchase on Amazon so I had to go pick it up at a different house
1. September 2025
Antwort von Kika Usa
Renee,
We’re very sorry for the mix-up with your shipping address and the confusion that followed.
This won’t happen again, and we truly appreciate your understanding. We hope you and your dog will love the product!
Warmly,
Superiorcare.pet team
I ordered the salmon
I ordered the salmon, my dog did not like it , so I ordered the white fish which he will eat sometimes and it came in 2 days. It hasn’t taken care of his allgeries yet or his eyes, but am still trying to see if it works .
31. August 2025
Antwort von Kika Usa
Connie,
Thank you for sharing your experience! We’re glad the White Fish food arrived quickly and that your dog is willing to eat it. It can sometimes take a little time to see improvements in allergies or tear stains, so we appreciate your patience as you continue to monitor the results.
Warmly,
Superiorcare.pet team
My Bichon Frise Loves the Salmon
My bichon frise has eaten this food his entire life - specifically the Salmon small kibble in the 22 lb. size. It does a good job reducing brown discoloration under his eyes and he tolerates the food very well. I found out about this food from my dog breeder - my dog is one of the grandchildren of Misoko of Tauro Kennels. Only problem with this food is it's currently sold out and we need it. Now. Hope this isn't a recurring problem.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Kika Usa
Nancy,
Thank you for your feedback. We’re very sorry for the inconvenience! This is not a regular issue - usually, we have all products in stock. The Salmon Small Kibble in the 22 lb. size should be back in stock within a week or two.
We truly appreciate your patience and your continued trust in our food for your Bichon.
Warmly,
Superiorcare.pet team
Fast shipment
Fast shipment
Sadly shipping cost is very high and would be an important consideration for future purchases
28. August 2025
Antwort von Kika Usa
Esther,
Thank you for your feedback! We’re glad to hear your order arrived quickly.
We understand your concern about shipping costs, and we’d like to mention that we offer free shipping on all orders over $70, which can help make future purchases more convenient.
Warmly,
Superiorcare.pet team
My Simba is a happy dog
Yes Mi simba ,is my dog name love very much, his tears stop no more tears,and now hw looks great.
12. August 2025
Antwort von Kika Usa
Clara,
Thank you for sharing this wonderful feedback! We’re so happy to hear that Simba’s tear staining has stopped and that he’s looking great.
Warmly,
Superiorcare.pet team
I want to cancel my subscription to one…
I want to cancel my subscription to one time only, and you make it very difficult to do this.
12. August 2025
Antwort von Kika Usa
Mary,
We’re sorry for the difficulty you experienced in trying to cancel your subscription. Please know that you can always reach out to our customer support team for assistance whenever needed.
Your subscription has now been canceled, and we appreciate your feedback as we work to make the process easier.
Warmly,
Superiorcare.pet team
Good product/ Poor customer service
I really like the dog food made for white dogs. But customer service to change an order has been none existent.
7. August 2025
Antwort von Kika Usa
Michele,
We’re very sorry for the trouble you experienced with changing your order. A representative has already reached out to you to resolve the situation, and we appreciate your patience as we worked to make things right.
Thank you for your kind words about the food - we’re glad your dog is enjoying it.
Warmly,
Superiorcare.pet team
Superior Care Cat Food Dark Cats Formula
Fast shipping. Carefully packaged. Great product sizes.
7. August 2025
Antwort von Kika Usa
Victoria,
Thank you for your feedback! We’re glad to hear you’re happy with the fast shipping, careful packaging, and product sizes of the Superior Care Cat Food Dark Cats Formula.
Warmly,
Superiorcare.pet team
I want to unsuccessful with your …We had a experience with the product
I want to unsuccessful with your product. So I am trying to tell you I don't want anymore product because my little Ace can't chew it at all.
25. Juli 2025
Antwort von Kika Usa
Loretta,
We’re sorry to hear that Ace wasn’t able to enjoy the product. The situation has already been handled - your subscription has been canceled and a return label has been provided.
Thank you for giving our products a try, and we wish Ace all the best.
Warmly,
Superiorcare.pet team
Excellent product quality and prompt…
Excellent product quality and prompt delivery for our new fur baby! She's a gold Yorkie and very light in color, which is why we chose the Junior White Dog. We are new to this company/product (which was recommended by our breeder) but it won't be our last purchase.
12. August 2025
Antwort von Kika Usa
Linda,
Thank you for sharing your experience! We’re thrilled to hear your new fur baby is enjoying the Junior White Dog food and that you’re happy with the product quality and delivery. We look forward to serving you and your pup again!
Warmly,
Superiorcare.pet team
Ordered on 8/11
Ordered on 8/11. Still don’t have my order. It didn’t even ship until 4 days after I placed it.
12. August 2025
Antwort von Kika Usa
Amanda,
We’re sorry for the delay and any inconvenience this caused. Your order was delivered on August 20th, and we truly appreciate your patience. We’ll do our best to ensure this doesn’t happen again in the future.
Warmly,
Superiorcare.pet team
I received the wrong product and I am…
I received the wrong product and I am waiting to see how this will be handled? I sent photos of product received.
11. August 2025
Antwort von Kika Usa
Cynthia,
We’re happy to let you know that your case has been resolved and that you have received the correct dog food. Our food is specifically formulated for white and light-colored coats, and it is the same high-quality product throughout.
Thank you for your patience, and we’re glad everything has been sorted!
Warmly,
Superiorcare.pet team
I am extremely disappointed with my…
I am extremely disappointed with my recent experience with Superior Care. I purchased dog food that was advertised as being 80% off in your promotional email. Nowhere in that advertisement did it state that the products were expired or near expiration.
When I contacted customer service after receiving the expired product, I was told that this was not a mistake and that all available stock carried the same short expiration date. This explanation is not acceptable. Selling expired dog food without clear and upfront disclosure in the advertisement is misleading and unethical, especially when the health of pets is at stake.
The promotion should have clearly stated that the discount was due to the expiration date. Instead, the marketing email described the product as a “best seller” with a special discount, which misled me into believing I was purchasing safe, quality food at a fair promotion, not expired stock.
As a customer, I expected transparency and integrity. Unfortunately, this experience has shown neither. I will not be purchasing from Superior Care again and strongly advise others to be cautious.
29. Juli 2025
Antwort von Kika Usa
Ramin,
We’re very sorry for the misunderstanding and for any frustration this experience caused. The newsletter in question was about our clearance sale, and the link directed customers to our Best Before Bargains page. On this page, there is a clear banner stating that this section contains products with a shorter shelf life, and each product card has a green tag showing the expiration date. This way, the products are clearly marked for customers before purchase.
We sincerely apologize if this was not immediately clear and understand your concerns about transparency. Your feedback is important, and we will continue to review our communications to ensure promotions are as clear and informative as possible.
Warmly,
Superiorcare.pet team
Delivery easy and alerted every step of the trip to our front door.
Easy...good food our cotons love. Package well too
8. August 2025
Antwort von Kika Usa
Maureen,
Thank you for your feedback! We’re so glad to hear your Cotons love the food and that your order arrived well-packaged.
Warmly,
Superiorcare.pet team
We ordered easily and delivery was
We ordered easily and delivery was within a 5-7 day period.
7. August 2025
Antwort von Kika Usa
Coleen,
Thank you for sharing your experience! We’re glad to hear the ordering process was easy and that your delivery arrived within the expected timeframe.
Warmly,
Superiorcare.pet team
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