Kew Law LLP Bewertungen 

BEWARE! I have asked my mother to consult the Citizens Advice Bureau concerning this. After the death of my father, she went to ask them for a quote for probate, and they said they would email it. When they emailed it, it clearly said they would take a percentage of the estate, so my mother replied, thanking them and declining. They then sent her a bill for over £300; she settled without realising that no other law firm she consulted had billed her for asking how much probate would cost. She was there less than 20 minutes, and they added to the burden of her grief. Please think carefully before walking through their front door.

In a General Form of Judgement by Deputy District Judge Kapoor, (case 465MC389) dated 15th October 2025, judgement was ordered in favour of the Claimant, Walter Mews Ltd against the Defendant, Kew Law LLP for damages, fees and interest.

In his judgment statement, following the hearing at the County Court, Judge Kapoor stated that "...in both breach of contract and professional negligence the breach [of Kew Law] has been established [by Walter Mews]..."

Kew Law's own Litigation Department in the form of Jennifer Hardy represented itself in its failed defence.

​I hired Kew for a divorce case but was eventually forced to terminate their services and hire replacement counsel. This failure has caused me significant extra cost and delays, and my case remains unresolved. They took a simple matter and made it unnecessarily complicated and drawn out.
​Their service was defined by two major flaws:
​Extreme Slowness: Replies to even urgent queries were consistently late, often taking multiple business days. This constant delay stalled progress and left me feeling like a low priority, multiple times I had to chase them up for a reply or to acknowledge my email even
​Lack of Clarity: When responses arrived, they were habitually overcomplicated, verbose, and filled with legal jargon. They failed to provide concise, plain-English explanations, adding immense stress to a routine legal process.
​If you value prompt, clear, and professional communication, I strongly advise looking elsewhere.

I had a terrible experience with Kew Law LLP during my property purchase. As a first-time buyer, I expected clear communication, guidance, and professionalism, but instead, I faced delays, poor service, and a complete lack of responsiveness from my assigned solicitor.
🔹 Lack of Communication – My emails and inquiries were ignored for weeks, leaving me uncertain about important stages of my purchase. I had to chase multiple times just to get basic updates.
🔹 Completion Date Confusion – My preferred completion date was never acknowledged, and I was suddenly given a last-minute proposed date that I had never agreed to. This caused stress and unnecessary disruption.
🔹 Negligence with Key Documents – I had to repeatedly request confirmation that my signed contracts and deposit had been received. Even worse, I was notified at the last minute about an issue with a bankruptcy certificate—something that could have been flagged much earlier, forcing me to take urgent time off work.
🔹 Unprofessional & Unreliable Service – Instead of getting updates from my solicitor, I had to rely on my sales progressor because communication was so poor. Even they expressed frustration at the lack of responsiveness.
This process caused me avoidable stress, financial inconvenience, and wasted time. I would not recommend Kew Law LLP to anyone looking for reliable and professional legal support.

I don’t often write reviews if I’m honest, but with the service I have had from Kew Law I felt compelled to. I have been using Kew Law for the past year and a half. I had one house move chain fall through (no fault of Kew Law) due to a terrible solicitor at the bottom of the chain. So I was aware how important solicitors are in a successful house move. Thankfully I have just exchanged on a house, and I have Maddi Luck and Harleigh Hall to thank for that. Harleigh took on the case initially and was rapid in getting everything together, explaining everything well and even in the latter stages of the process, she was actually advising the other solicitors in the chain in what they can and can’t do. Unbelievable knowledge and extremely capable. Maddi took on most of the case and she is an unbelievable solicitor. It is safe to safe we were stressed during this process and if I had any questions, I would email Maddi and she would respond within 10 minutes. I was on holiday with a family friend who is also a conveyance solicitor and even she was blown away with Maddi’s work. I could not have got through this process without Maddi and Harleigh and if you are reading this from the management of Kew Law, you should be incredibly proud that these two work for you

I would strongly advise against using this solicitor. The communication throughout the whole process was absolutely terrible. Emails and phone calls were often ignored for days and when I did finally get a reply it was vague and unhelpful. I constantly had to chase for updates and was left feeling completely in the dark about what was happening with my sale.
The only time I actually heard from my assigned solicitor directly was on the day of completion — and she seemed to be expecting praise for her efforts, which she certainly did not receive from me.
To make matters worse, the house I was purchasing fell through and I was still charged £1,000 in fees. Little did I know at the time that any solicitor worth their salt operates on a proper "No Completion, No Legal Fee" basis. I am now using a different solicitor who provides this as standard, and the difference in professionalism is night and day.
Overall, I found this firm unprofessional, unresponsive, and very difficult to deal with. They added stress instead of easing it and left me feeling taken advantage of. I would never use them again and cannot recommend them to anyone.

Needed a codicil to my will. Visited Burnham branch about a month ago.
Receptionist ferried my questions to and fro from an unseen individual, who deigned to speak in person. Given an interview time for today. Receptionist unaware, (no Diary?).
As I had left my typed amendments with them though, (stupi boy) straitforward. Casualy asked the cost, visit to unseen individual again, then quoted £120.
Needless to say I cancelled my unseen solicitor and left.
If a practice cannot be bothered to meet and greet clients I advise you all look elswhere.

Poor solicitor. I would avoid as you will save money and pain seeking legal advice from an alternate source. They could not answer the simplest of requests, ignored the proposals we made and ultimately cost alot of money to get no where further than when we started.

Avoid.

Writing on behalf of a close family member who has sought legal advice from them and I have seen the evidence

⭐️⭐️⭐️⭐️⭐️

I recently used Kew Law for both the sale and purchase of my property, and I couldn’t be more impressed. Stephanie and her team were truly unstoppable throughout the entire process. Despite being part of a seven-deep chain, their drive, knowledge, and unwavering determination kept everything moving forward smoothly and efficiently.

Their professionalism and dedication were evident from start to finish. They showed excellent ownership of both cases, working cohesively and fluidly with all parties involved. The team’s expertise and steadfast commitment ensured no delays or unnecessary complications, which was a huge relief given the complexity of the chain.

Stephanie was especially outstanding — knowledgeable, responsive, and always ready to answer any queries with patience and clarity. The entire team’s proactive approach and strong presence gave me great confidence that both my sale and purchase were in very capable hands.

I’m incredibly grateful for their support and would highly recommend Kew Law to anyone needing a reliable, professional, and determined legal team.

Contacted them to retrieve my father in law's original will. Was told to come down to the offices and bring I.D. which we did. One week later no news. We chase. They then take another 2 days to obtain the will from storage. Being an executor on the will we thought they'd release it to us. Nope. They'll only release to the primary executor. Ok fine... The primary executor then tells them she doesn't want the responsibility and to deal with us. We're in Wickford and we're willing to pick it up. Their crack team ignore this request from their client and insist they're going to send it to the primary via recorded mail. One week later and still no will. I then get a call from the solicitor who thinks that my name is the name of the deceased. You couldn't write this stuff.

Would never use or recommend, ever. Avoid if you value your sanity.

Update: The will that they promised to post 1 week ago still hasn't been posted today. They then made up an excuse and promised to send it today.

Be very careful. They will not work for you, even when you think they work for you. Do not touch this company with a barge pole.
No communication, terrible company. PLEASE READ THE REVIEWS, WE CANT ALL BE WRONG! Be careful after positive reviews l.

Terrible firm. Work against you rather than for you. Zero proactiveness with no accountability. Avoid Stephanie Rogers who is uncontactable and delegates all responsibility. Maria De Giovani offers zero pragmatism and has a lack of understanding for the purpose and origins of financial regulations. Six months down the line and ready for completion the firm decided source of funds was inadequate, despite being advised on details from the outset. Pleased to report another firm immediately took our residential house purchase on and the seller was content to wait whilst we appointed a new solicitor.
Despite this Kew charged us in full and would not pass details to the new solicitor until the bill was settled, causing further delays. Avoid this firm!

We recently used Kew Law (based in Wickford) for our house move and they were easily the best part of the whole experience. Maddi and Harleigh were amazing throughout and kept us constantly updated, whilst being thorough for both our purchase and sale. We initially chose them for affordability reasons but couldn't have been impressed with the service. We would 100% recommend.

Complacent, self-centred, and defensive. Completely lacking any customer focus, this company serves its own needs first. No staff cover over holidays and shutting for an hour at lunch sums up the sleepy, self-satisfied 1950’s culture that works without drive or pace. Information was lost, emails went unanswered for days, calls were not returned, and documents were not passed on for weeks. It was clear that some individuals were trying, but they lacked the support they needed to provide any serious level of service. In 45 years of commissioning professional services this is the worst client experience I have had. I have waited three weeks before writing this review; imagine what it would have said if I had written it earlier.

I have used many conveyances in my time and can honestly say this company is shocking in there work and they are rude one lady there Stephanie is so rudei had to withdraw my house sale from her I have to think James Kew has just let this go on getting worse I for one will never use them again.

I have bought several properties Without doubt worst conveyancers I've ever had misfortune to instruct. I cancelled after 8 days they charged me over £300 plus said if invoice wasn't paid quickly they would pass it to their "Dept recovery team"

Very poor experience. Solicitor was rude and arrogant. Staff told lies. Had to change solicitor

I do not recommend this company at all!
Started a litigation case in March 2024, and STILL, to this date, have not had any concrete answers, they have only written a few letters.
They did not respond to my request for a formal complaint form.
Then asked for a different member of the team to take over my case, and yet again been left hanging.
Absolutely outrageous service and do not undetstand how they are still practicing.

My buyers are using them and they take weeks to respond to replies we sent a week and a half ago to their enquiries! They responded saying they have not even looked at the replies yet!

If buying or selling do not use them!

We needed an urgent turnaround for will writing services for a very poorly client of ours.

Spoke with Joel Carter in the morning and his colleagues had reached out to our client within just a few hours.

Great Service!