My experience was fine. I am unhappy with the product itself. I purchased the hair growth activator to replace the product that I have been using for years that seems to be no longer available for pu... Mehr ansehen
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Das sagen Bewerter
I’m 83 now started using the pills and Shampoo/Conditioner when I was in my late 70’s after taking giant pills for Valley Fever and my hair had thinned terribly! My hair dresser noticed that my hair... Mehr ansehen
I like the products but the process of managing subscriptions is a pain. I'd like to be able to log into an account & see everything rather than logging a long invoice number and having to save every... Mehr ansehen
I prefer to order when I feel I need to supply rather than be on a subscription I was able to cancel my membership with no problem whatsoever I will continue to be a customer I am well please wi... Mehr ansehen
Unternehmensdetails
- Fachhandel für Haarpflegeprodukte
- auch in
- Geschäft für Vitaminpräparate und Nahrungsergänzungsmittel
- Kosmetikproduktanbieter
- Laden für Gesundheits- und Kosmetikprodukte
Über Keranique
Vom Unternehmen geschrieben
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Kontaktinformationen
6080 Center Drive, Suite 600, 90045, Los Angeles, Vereinigte Staaten
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3,6
Akzeptabel
333 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 73 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I never received the product and you…
I never received the product and you didn't respond to my customer support inquiry.
25. Juli 2025
Antwort von Keranique
We are so sorry for the delay in receiving your shipment. We’re glad this matter was resolved. We appreciate your patience and thank you for bringing your experience to our attention. If you have any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.
Scam
Someone used my card on your site to steal money.
support does not help and in general it is strange that money is being stolen on this site
6. August 2025
Bewertung ohne vorherige Einladung
Terrible customer service
Terrible customer service when my order was lost (they encourage email but I waited over a week, never to get a response. Spent 40 minutes on hold over the phone. Took 4 days for a chat response). When a replacement order was sent, it wasn’t correct.
22. Juli 2025
Antwort von Keranique
Hi Amanda,
We’re very sorry for the delays and challenges you faced with your order and appreciate your patience. We’re glad the issue has been resolved. If you need help in the future, our team is available Monday–Friday from 9am–9pm EST at (888) 237-4131.
Antwort von Keranique
We’re so happy to hear you’re enjoying the results so far and are excited for you to see even more progress! 💜 If you ever have questions or need support, our team is here Monday–Friday from 9am–9pm EST at (888) 237-4131.
Great shampoo
Just received the shampoo, used it everyday since love the way it makes my hair feel and look. Received the product sooner than expected.
20. Juli 2025
Antwort von Keranique
We’re so glad to hear you’re loving the shampoo and the way it makes your hair feel and look! 💜 It’s wonderful that your order arrived sooner than expected. If you ever need assistance, our Customer Support Team is available Monday–Friday from 9am–9pm EST at (888) 237-4131.
Still don't have the product in hand
Still don't have the product in hand. No status received either.
21. Juli 2025
Antwort von Keranique
We’re very sorry your original order was lost in transit and for the inconvenience this caused. A full refund has been issued, and the replacement package is yours to keep at no cost. If you need any further assistance, our Customer Support Team is available Monday–Friday from 9am–9pm EST at (888) 237-4131.
Your products have definitely helped my…
Your products have definitely helped my hair grow in.
21. Juli 2025
Antwort von Keranique
We’re so happy to hear that our products have helped your hair grow in! 💜 Thank you for sharing your results. If you ever need assistance or have questions, our Customer Support Team is here for you Monday through Friday from 9am–9pm EST at (888) 237-4131.
Good products. Accessibility, not so much.I would give them five stars for the…
I would give them five stars for the product, but only give them four stars simply because there's no way for customers to contact them on the phone. That's a common business model nowadays, but for customers it's a huge pain in the rear. It leaves our only option as being a chatbot or trying to send emails to get assistance. To their credit, they do respond back, but still so obvious that companies don't want to talk to people on the phone anymore. I find that frustrating and annoying.
Update: I stand corrected about the phone number thing. Where was it when I was looking for it on your website? My bad? Or is it hidden from view? Anyway, I do love your products that I'm using. And I do appreciate the customer service and response to email inquiry. Not the phone call I would have liked to have been able to have but that's okay. It is what it is these days.
19. Juli 2025
Antwort von Keranique
Thank you so much for your kind words! We’re thrilled to hear that the Hair Growth System is giving you fuller hair. We’re sorry if you’ve had any trouble reaching us in the past, but please know our Customer Support Team is here and happy to help. You can reach us Monday through Friday from 9am–9pm EST at (888) 237-4131. 💜
Antwort von Keranique
Thank you so much for sharing your experience! We’re thrilled to hear that our Hair Growth System is working well for you and that you’re noticing fuller hair. Your results mean a lot to us, and we’re so glad you’re part of the Keranique community. 💜
Antwort von Keranique
Hi Catherine,
We’re truly sorry to hear that you haven’t seen the results you were hoping for. We understand how disappointing that can be, especially when you've invested time and trust in a product.
Everyone’s hair journey is unique, and while many of our customers experience positive changes, results can vary. That’s why we offer a full 120-Day Money Back Guarantee—we want you to feel confident trying the system, knowing your satisfaction is our priority.
If you’d like assistance with your order or have questions about the guarantee, please reach out to our Product Specialists at (888) 237-4131, Monday through Friday from 9 AM to 9 PM EST, or email us at CustomerSupport@Keranique.com. We’re here to help!
Warm regards,
Team Keranique
The product is pretty good
The product is pretty good. I like the scent. The subscription is hard to find. I received a notice that it was time for another shipment. Considering I just received my first order I asked them to skip. Well it is on its way. I wanted to add to my order and it says to put in invoice number. I don't have it. Maybe the bugs will work out. 🤔
17. Juni 2025
Antwort von Keranique
Hi Judy,
Thank you so much for your honest feedback—we're glad to hear you're enjoying the product and the scent! 💜
We’re sorry to hear about the difficulty managing your subscription and placing an additional order. Your experience is important to us, and we understand how frustrating it can be when things aren’t as seamless as they should be. We’re actively working to improve the process and truly appreciate your patience as we work out the bugs.
If you still need help skipping a shipment or locating your invoice number, our team is here to help. Please feel free to reach out to our Product Specialists at (888) 237-4131, Monday through Friday from 9 AM to 9 PM EST, or email us at CustomerSupport@Keranique.com.
Warm regards,
Team Keranique
Sale Vampires…
They charge $40 for an introductory offer and then up the cost the next month to double the intro price and if you try to cancel they say you have a remaining balance. I canceled and was charged 3 more times after my initial intro charge. They sent another box that I specified not to send and issue a recall on the shipment (it by no surprise went out the day of my call) they said they could not but I could ship it back however I would still have a balance. The representative then went to the point of almost offering a kidney. I eventually started counting the times I said no thank you, please cancel and stop charging me. I was at 7 by the time I was finally able to hang up. Next month I got charged again. This company and products are a charge your card as we please with our .10% of product I can buy w the real TM name at the store. Crooks.
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Keranique
We are truly sorry to hear about the experience you’ve had with us, and we completely understand your frustration. We take feedback like yours seriously and want to make things right. It’s never our intention to make our customers feel trapped or dissatisfied, and we sincerely apologize if that was the case.
We would love the opportunity to address your concerns directly and resolve this matter to your satisfaction. Please reach out to our customer support team at customersupport@keranique.com or speak with one of our Product Specialists at (888) 237-4131 Monday through Friday from 9am-9pm EST.
We are committed to providing the best customer experience possible and would appreciate the chance to turn this around for you.
Best regards,
The Keranique Customer Support Team
Keranique makes my hair feel and look…
Keranique makes my hair feel and look so good! Im sticking with these products after trying so many!
1. Juni 2025
Antwort von Keranique
Thank you so much for your kind words! We're thrilled to hear that Keranique is making your hair look and feel great. It means the world to us that you've chosen to stick with us after trying so many other products. We're honored to be part of your hair journey and are always here if you need anything along the way! 💜
After washing my hair and dry it few…
After washing my hair and dry it few stands of hair come out. Plus my hair feels dry.
26. Mai 2025
Antwort von Keranique
Thank you for your feedback. We're sorry to hear you're experiencing some dryness and shedding. A small amount of hair loss during washing and drying can be normal, but we understand your concerns. Our products are designed to support healthier, stronger hair over time, and we’d love to help you find the best regimen for your hair type and needs. Please don’t hesitate to reach out to our Customer Support team—we’re here to help! 💜
I haven’t been able to use the product
I haven’t been able to use the product. I unlocked it and primed it and primed it and primed it and I can’t get any out so it’s completely useless to me, but that’s my fault. I guess I don’t know but I couldn’t be bothered. Sending it back for a refund, but I’m very dissatisfied
1. Juni 2025
Antwort von Keranique
Hi Jill,
We're so sorry to hear about your experience and understand how frustrating that must have been. While we wish it had worked perfectly for you, we truly appreciate you giving it a try.
We’ve gone ahead and sent you a replacement in hopes that it performs as expected—no additional effort needed on your part. If you need any help using it or have questions,Your Product Specialists are always here to support you. Please don't hesitate to reach out to us Monday through Friday from 9am-9pm EST at (888)237-4131.
Thank you again for your feedback—it helps us improve.
Antwort von Keranique
Thank you so much for your wonderful review! We're thrilled to hear you've been enjoying the product for years—that kind of loyalty means the world to us. If you ever have any questions or need assistance, Your Product Specialists are always here to help. Thank you for being a valued part of the Keranique family! 💜
It was hard to cancel auto ship and…
It was hard to cancel auto ship and when I called to return my recent shipment, they said they can’t do the return and refund. They said it was sent to escalation and never heard back. I think 2 stars is very generous
1. Juni 2025
Antwort von Keranique
Hi Andrea,
We’re truly sorry for the frustration you experienced while trying to cancel and return your recent order. That’s certainly not the smooth experience we strive to provide. It was a pleasure speaking with you today, and we appreciate you giving us the opportunity to address and resolve your concerns directly. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your time and feedback—it truly helps us improve. 💜
Your Product Specialists are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131 or by contacting us at customersupport@keranique.com
Delivery was quick.
26. Mai 2025
Antwort von Keranique
Thank you for your review! We're glad to hear your delivery was quick. We hope you're enjoying your Keranique products, and we’re here if you need anything! 💜
I have used Keranique before and it was…
I have used Keranique before and it was time to replenish my shampoo and conditioner. I just love it!
29. Mai 2025
Antwort von Keranique
Thank you so much for your kind words! We're thrilled to have you back and so glad to hear you're loving the shampoo and conditioner. Your continued support means everything to us. If there's ever anything we can do to help, we're just a message away! 💜
Still working to my goal.
It did work some what.I not completely clear yet but still working on it.
28. Mai 2025
Antwort von Keranique
Hi Robert,
Thank you for sharing your experience! We're glad to hear you're seeing some progress and appreciate your dedication to your hair goals. Consistency is key, and we're here to support you every step of the way. If you ever have questions or need personalized tips, Your Product Specialists are always happy to help! We are available Monday through Friday from 9am-9pm EST at (888)237-4131.
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