Keddy Bewertungen 41

Ho prenotato una vettura per dall'aeroporto di Charleroi ed ho anche preventivamente avvisato del leggero ritardo del volo. Mi assicurano di aver preso in carico la segnalazione e che tutto sia predisposto. Risultato? All'arrivo in aeroporto e trovo il desk chiuso e nessuna info disponibile, al numero verse nessun riscontro. Anche nei giorni a seguire a fronte del disagio creato, nessun riscontro. Ovviamente caparra persa. Pessimo servizio

Hired a car at Seville and returned back to Malaga airport
Basically I was charged over 300 pounds with no explanation what the charge was for
Booking was via booking.com who were also awful to deal with who claimed keddy wouldn't talk to them
Remember to keep all paperwork and only pay by credit card and to challenge the payment if it doesn't look right
These are a bunch of complete scammers who overcharge for upgrades or hang on to deposits with no explanation
Thankfully my credit card company believed my account and wouldn't give any explanation to why I had been charged over 300 pounds
Do not book with this company

booked a car via carjet. good this deal from Keddy car for a week . had to collect a car at Turin airport 22.30 and with a big surprise there office was closed at 22.28 and from 22.30 you get answering machine for calls. called the day after to tell them my story and maybe to get a refund since I had paid and had to rent another car from an other company. there answer was our stuff left at 22.30 and punched out at 22.30. cut the story short I was told im a liar too and they punched out at 22.30. AVOID THEM AT ALL COST. THEY ARE A BIG SCAM.

The small Lancia had 50,000 miles on the clock.
When driving in Croatia a tyre burst.
I phoned Europcar Croatia and they said get it repaired and they would refund us.
At the tyre place they found that due to faulty tracking both front tyres were worn down to the webbing and needed replacing .
After I gave the car back Europcar/ Keddy refused to refund me even though I had put 2 new tyres on their car and sent them the invoice.
Absolutely disgusting treatment avoid Europcar/ Keddy at all costs.

truffato all'aeroporto di Edimburgo . Al banco Keddy è praticamente Europcar. . Attenzione ai moduli da firmare. . nonostante avessi già pagato Il broker Autoeurope nolo e assicurazione casco . l'impiegata Europcar aggiunge a vostra insaputa un'altra assicurazione assurda per costo più del noleggio già pagato. naturalmente addebitata al rientro in Italia. Si deve fare qualcosa perche questi noleggiatori ladri non abbiano in mano le nostre carte d credito così ci addebitano ciò che vogliono.

Appena arrivo al banco mi dice che ne non ha la macchina che io ho prenotato ma mi propone qualcosa di simile. Il mio voucher era di 295€ era il budget che potevo permettermi per questa vacanza. Mi dice che la macchina che può darmi mi costerà 450€ approfittando della mia scarsa comprensione del tedesco. Per non perdere tempo ho accettato ma non avrei mai dovuto. Avrei dovuto impuntarmi e chiamare l'associazione consumatori. Siete dei ladri schifosi. Mai più con voi. Non prenotate mai macchine da europcar dall'aeroporto di monaco di baviera

Huge queue at Rome Fiumicino Europcar desk (Keddy is the cheaper outlet of Europcar) which has a ticketing system so take a ticket as soon as you arrive. service was very courteous no extras hard sell, collecting the car was straightforward, remember to video EVERYTHING! The problem was on returning the car. I returned it washed hoovered etc. in immaculate condition. When the guy from Europcar came to inspect the car he started with the inside checking the mileage etc. Whilst he was doing that I videod the car from the back moving to the front and then round to the back. As I was at the front the guy went to the back inspecting things whilst I was returning back from the front. On finishing the inspection he pointed out a 15mm superficial scratch on the rear bumper claiming I had done that! He then tried to make me sign a damage form admitting to the scratch! I refused absolutely of course. He then said that was all and I left. On checking the detailed video I took whilst he was in the car there was NO visible scratch on the bumper! The pictures I took of it AFTER he pointed it out showed it clearly. So this scratch magically appeared whilst I was videoing the other end of the car!! Clearly he scratched it thinking he could blame it on me! I was waiting for the claim to arrive but it never did, which is lucky for him because he would have found himself in criminal court. My relative in Italy is a lawyer and would love to catch these thieves! Also whilst pointing out another small scratch before taking the car, the rep told me that anything under 2cm is ignored. It would be worth getting that statement on video before you leave! It`s a pity because I used Keddy before and never had this sort of nonsense that you get from the gutter car co`s. It seems Italy is rife with this sort of thing so beware! Video everything in detail!

Prenotato una 500 all'aereoporto di Rennes tramite portale Keddy costo oltre 450 euro con km. illimitati e coperture totali, un guidatore. Arrivato in aeroporto scopro che devo rivolgermi al desk Europcar perché sono loro i gestori di Keddy. Il giovane mi dice che non c'è una 500 disponibile ma una 208 Peugeot e che le coperture lui non le vede al PC perché sono keddy, gli do la stampa dove è ben specificato "prezzo comprensivo di coperture" per tutta risposta mi dice nessuno qui conosce l'italiano.....quindi o firmo un foglio nel quale mi assumo tutte le responsabilità verso Europcar????? oppure ripago la copertura (250€ x 1a settimana), in totale una settimana oltre 700 euro di noleggio; dimenticavo, avendomi assegnato un 208 la franchigia da 500 euro saliva a 800, a Voi le considerazione del caso.

Al momento di ritirare la vettura mi è stato chiesto un extra di 118€ perché avevo oltre 70 anni e non l'avevo segnalato. Ciò non corrisponde a verità sia perché l'avevo indicato nel modulo della Ryanair e poi perché non ho ancora compiuto 71 anni per cui ho 70 anni.

Unacceptable service, never again. Reserved a car for 5 passengers Opel Grand land in Brindisi airport and we were given a Fiat 600…. We also had to wait for them to wash it… We paid for a certain type of vehicle which was not available AND we were not the only ones in this situation. Keddy/Europcar does overbooking and cannot provide the right cars to their customers. That’s bad.

Charged a late pickup charge dispite being part of a package deal via Jet 2
The company are taking money fraudulently as its not the customers fault flights are delayed
Wont be using these cowboys again and I would use a company with better reviews

Vergognosi. Ho noleggiato tramite Ryanair una Peugeot 208, mi hanno consegnato una lancia Ypsilon ed in più mi volevano fare pagare un'altra assicurazione di 290€ perché a detta loro la copertura totale fatta tramite Ryanair non è valida. Spero di non avere problemi con franchigia e caparra alla riconsegna del veicolo. Non noleggerò mai più con loro.

Senza informare delle clausole mi hanno inserito in contratto il costo del pieno (se non la avessi riportata piena) di 81Euro. L'ho riportata con 7/8 di serbatoio, dichiarati nel verbale di riconsegna, e mi hanno addebitato la cifra intera. Si chiama truffa legalizzata, al mio paese. Keddy, adeiu per sempre.

Rented a car in Santa Cruz Bolivia. Shockingly poor customer experience.

1 hour to get the car back, given the wrong car, charged 33% more of a safety deposit then what was in the T&Cs, 1.5 hours to give the car back, and now waiting 3 days to get the refund.

Kiddy’s response is “you need to contact your bank”. I will never use this company again and I do t recommend you do either.

We booked a diesel Peugeot 508 sw but at the Turin airport service desk they gave a us Ford Focus which is a significantly smaller car and obviously in a smaller class estate vs hatchback. Yet they claim it’s the same size/class and didn’t agree to change it to a car that’s closer in size to the one that we booked.

I picked up a car in Turin Airport ( flying from Dublin). Pick up was actually done in couple minutes and there were no any annoying questions or hold ups. I must admit I was first in the line as I knew the times you usually wait since I fly very frequently. The car met my expectations ( Once in Italy I was given ford C max as 'the same category' car as Mercedes GLC ) . Returning the car was the same swift action , the guy checked everything and I was on my way. The car itself wasn't cleaned 100 percent but really it was a minor thing. I was left very satisfied

Rented via europcar payed in full with full insurance . Got the car from Kedy. He said I’ll give you an upgrade. I signed for the car. End off story the included full premium insurance without even having a conversation about it. We discussed what was on the form. Now it turns out I paid € 1089 extra. Those people are ruthless pure evil thieves. They told me it is a waist of time to try and get your money back.
Word off the wise…..think twice before renting a car from Kedy. Read the reviews they are real.

Ho noleggiato con Keddy a Hannover e dopo un mese mi hanno tolto dei soldi dalla carta di credito senza motivo. La Germania ormai è terra di nessuno. Devo bloccare la mia carta e spendere i soldi per rinnovare.

KEDDY - ORBIT - EUROPCAR FRAUDSTERS?
I search for an economic rental car 14 days from Bianiac, Toulouse. On the Internet I book a manual car at Keddy car rental 14 days, no extras, for a fixed total of 430.37€.
Returning the car a final invoice comes from Europcar. It is for 881€ including all extras - more than double the fixed amount.
Complaints are bounced between a chain of companies - KEDDY, ORBIT, EUROPCAR - and not attended to. Orbit and Europcar have both received details as below - no comments.

DETAILS - 411 TO 881€ INCREASE
I get an e-mail confirmation. Not from Keddy but from Orbit Car Hire. And they charge me 17,05€.
Arriving Bianiac, Toulouse. No Keddy nor Orbit rental to be seen. Asking at Europcar for Keddy I am informed it is there - at Europcar. I present the Rental Agreement Details on paper. The lady confirms an “economic car”, “manual”. Yes. Is it OK with a Peugeot? Yes. No other changes to my reservation are mentioned. The car given to me is an hybrid, not manual.
Returning it after 14 days, they remark there is a colour scratch on the rim of a wheel. Could be, I did not check the wheel rims at picking-up.
I get an invoice from Europcar France S.A.S. It has the items Basic Rental 411€, Coverage (Go Zen) 336€, Services Cross Border Fee 32€, Surcharges Environmental Contribution 15€, Other revenues Damage Admin Fee 87€, Total 881€. On top of the 17,05$ first paid.
No figure, or combination of figures, correspond to the fixed price of 430,37€.
COMPLAINT
My complaint is sent to the invoice sender, Europcar France S.A.S. Reference 20799055.
They return 14/8 with the message “I've checked your request and noted that you made your reservation via a Tour Operator.
They are your main partner for the the full rental process (before, during and after the rental). They will be happy to provide further information.

Thank you for your understanding. 

Best regards,
Erjo
Europcar Mobility Group Germany“ 

So - that “Tour Operator” - could it be Orbit Car Hire. I contact them forwarding the above message and write:
“EVIDENTLY - Europcar considers you, OrbitCarHire, as a Tour Operator which should handle the case. I kindly ask you to do so immediately.
I enclose Reservation details and Invoice (protested)
Yours sincerely. ENCLOSURE”

The answer from OrbitCarHire:
“thank you for your email and my apologies for the late reply!
I will get in touch with Europcar, as we will need a copy of the signed rental agreement and final invoice from your reservation as well as an explanation of why all the extras were included in the reservation. 
As soon as we have more information available regarding this case, I will get back to you with an update. In the meantime, I kindly ask for your patience and understanding.” 
Kind regards, Nik Bradac. Orbit Car Hire”
Now the Reservation Details and the Invoice had already been sent to Orbit Car Hire. The rental agreement was left in the returned car and of course available at the Europcar office in Bianiac, which I informed them. In the Reservation Details are no extras included - hence no need for an explanation on my part - possibly on the part of the Europcar lady at Bianiac.

I heard nothing further from Orbit och Europcar. Keddy was nowhere to be heard of, except on the Internet page.

THE CASE IS NOT UNIQUE - THE SETUP
appears to be one of three organisations using, blaming and hiding each other in order to cheat customers and avoid responsibilities. When the paper company KEDDY gets too stained with frauds, another facade can quickly be arranged.

I have seen that there are a number of fraudulent cases in various reviews regarding the experience from Europcar rentals in other places around the globe.
Common appears to be that the constellation around Europcar is a doubtful, if not pure criminal fraudulent one. THUS, AVOID RENTING CARS where Keddy, Europcar och Orbit Car Hire appear.

Krister Pettersson
hkpn@yahoo. +46 762797885

TRUFFATORI SERIALI E PROFESSIONISTI
Prima volta in vita mia che mi trovo a che fare con un noleggio auto all'estero ingannevole e truffaldino come KEDDY filiale di Tenerife
Ci hanno addebitato assicurazione aggiuntiva e addebito extra per l'età inferiore ai 30 anni, quando non è stato mai specificato prima nemmeno sulle condizioni di noleggio. Chiedo agli altri truffati se hanno trovato il sistema di farsi restituire i soldi illegalmente addebitati sulla carta di credito oppure meglio rivolgersi ad un avvocato? Non prenotate mai auto a noleggio con questi truffatori!!! Molto male anche RENTALCARS in quanto tramite loro ci hanno affidato a dei delinquenti e se ne sono fregati di aiutarci a riavere i soldi, ripeto, illegalmente estorti.