Customer Service is absolutely shocking. Just moved back to KCOM at the beginning of April for both broadband and landline and wish I hadn’t. The landline still doesn’t work after four weeks,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent service provided from initial enquiry to Dan and then first class installation by Greg and Jason. They kept us informed at all stages with what they were doing and were careful with their w... Mehr ansehen
Unternehmen hat geantwortet
Matt and Jake did an amazing job of installing Phone and Broadband at my Mum's house. I knew they would as they did the same thing at my house, a month before. Their professionalism and approachab... Mehr ansehen
Unternehmen hat geantwortet
I never have to waste time listening to a robot, as if one could solve a complex fault ? Every time I have a problem, mainly due to a lack of understanding, the assistance you get is done by a human t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Kontaktinformationen
37 Carr Lane, HU1 3RE, Hull, Vereinigtes Königreich
- 01482 602555
- question@kcom.com
- kcom.com/home
4,2
Gut
3878 Bewertungen
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Das haben sich andere Leute angesehen
I've had awful speeds and service.
I've had awful speeds and service.
After filing my 4th complaint about speeds and service ive yet again just been sent another router to see if that will work, when we know its not going to. Even though KCOM are in breach of contact by delivering closer to 800kbps and not the 900mbps we are paying for.
LITERALLY 1000times SLOWER.
They still threaten with charges of up to £500 to cancel. worst customer services I've ever experienced. How can a company know that they're performing so bad and offer so little resolution. Last tech support just gave us the turn it off and on approach. Didn't work again.
As you'll find out the original KCOM Account has 1.3stars on here and that would be a lot more accurate.
Terrible company, terrible providers, horrendous customer service.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Good Morning,
Thank you for taking the time to share your comments. We’ve requested your contact details and would be happy to speak with you directly.
If you wish to call us please contact us on 01482 604950.
Many thanks,
Adrian
Offered a good deal
Offered a good deal cheaper than I had been paying. The advisor who rang me explained the package and was very friendly.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Many Thanks, Holly
Matt and Jake
Matt and Jake
What can I say, I moved house and took my KCOM with me . 2 Legends turned up and were very polite and friendly. No mess and excellent service. Thanks fellas.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, Thank you for your kind words - we’re delighted you’re happy with our Engineers and our services.
Many Thanks, Holly
Antwort von KCOM
Hello, We’re happy to know you’re satisfied. Thank you for your support.
Kind Regards, Holly
Antwort von KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Many Thanks, Holly
Very clean and tidy
Very clean and tidy, well done!
Thank you Blake and Ellis
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, We really appreciate your feedback and are glad we could help. I'm glad the engineers met your expectations.
Many Thanks, Holly
Very impolite on the when I told them I…
Very impolite on the when I told them I was leaving. The way they spoke felt very threatening. It felt like I was being bullied to stay.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Good Morning,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us on 01482 604950.
Many thanks,
Adrian
Ordered one day and it was fitted the…
Ordered one day and it was fitted the next all dealt with by kcom so didn't have to mess around informing old supplier they did it all brilliant
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Good Afternoon Kevin,
We’re so pleased to hear this. Thank you for choosing us.
Kind Regards,
Adrian
Installation team
Easy to deal with, the installation team, Blake and Ellis did a wonderful job, very polite.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Good Afternoon Trevor,
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind Regards,
Adrian
Jake and Jason polite and respectful.
Jake and Jason polite and respectful.
They did an extremely good job and were vey helpful throughout their visit.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind Regards,
Adrian
Excellent customer service
Excellent customer service
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind Regards, Holly.
Engineers arrived bang on time
Engineers arrived bang on time. Installation less than an hour and broadband performance as advertised at a competitive price point.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, We’re happy to know you’re satisfied. Thank you for your support. I'm so glad it was a smooth process for you.
Many Thanks, Holly.
I don’t have any experience yet ask me…
I don’t have any experience yet ask me when you running
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello,
We hope your service runs smoothly, but please reach out to us on 01482 602555 if you need any support at all.
Many Thanks, Holly.
It seems all good but I’ll let you know…
It seems all good but I’ll let you know when the product is installed and up and running because that’s the true test
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, Your positive comments mean a lot to us - thankyou, Please reach out to us if you ever need anything.
Kind Regards
Holly
Top Quality installation …
The engineers that installed my full fibre were very professional and courteous.
A excellent job carried out in very inclement conditions.
Nothing was too much trouble for
Sam K the engineer.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, It’s wonderful to hear you’re happy. Thanks for letting us know.
Many Thanks, Holly
My Internet was always fairly good, but very expensive
My Internet was always fairly good. Charges have always been high. KC had a monopoly in Hull for a very long time, which meant no option to leave. We do now have options, after years of being told I was on my best deal, I've finally given up and am in the process of changing supplier. Amazingly I have now been bombarded with special offers to entice me - a "loyal customer" to stay, the rates are almost half my previous monthly payment. Rather than encourage me to stay, this encourages me to leave. How can they justify charging so much, with no offers of reducing even slightly, then, as I have now had enough, and found a company who has good reviews, so far amazing service with regard to keeping me informed of how things are progressing, they now keep e-mailing and calling me to offer me these great deals.
They even asked me to take a survey on payment's, asking why I don't pay by DD, I've paid by DD for the duration of my being a customer (18 years). So well done on that, and then asked to complete a review.. so here it is!
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Good Afternoon,
Your feedback is important to us. We’ve asked for your contact information so we can address your concerns personally. Please feel free to contact us as well on 01482 602555.
Kind Regards,
Adrian
Well I happy with the service and price…
Well I happy with the service and price and everything else I can say if I need anything I get great service and r very helpful and polite
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Many Thanks, Holly
Very pleased with my telephone…
Very pleased with my telephone conversations with KCOM to renew my contract with them. They were able to accommodate my requests efficiently, and the information provided was very good.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind Regards, Holly.
So easy to arrange and quickly sorted.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind Regards, Holly.
Ellis & Blake Really polite and helpful…
Ellis & Blake Really polite and helpful and made sure everything was working as it should before leaving
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von KCOM
Hello, Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many Thanks, Holly.
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