Kapmotorgroup Bewertungen 

Quality service, First-class, fast efficient and Very friendly. Took it a bent alloy of my jaguar on Monday afternoon they rang in the morning to tell me I could collect at 11 ! The price was very fair. Anita made us extremely welcome and all for a tiny job.

another great repair from this compagny .chris the bodyshop manager estimation before repair was 100% correct and the car came bacl looking like brand new . good customer service and time shedule repair on time

*UPDATE*
Response to my review below from KAP was presumably a sweetener to any potential customers suggesting this is a company who cares and investigates complaints. I
t would appear nothing but hot air and empty rhetoric!
No one from their company has contacted me since their response despite me forwarding my original email to them with all details requested.

I have used KAP for servicing and MOTs for at least five years, but following my most recent experience I will not be returning.

After last year’s service, I noticed a small but persistent oil leak staining my driveway. I returned the car to KAP and was told that the sump plug simply needed tightening. The problem appeared to have been resolved, so I had no reason to expect a similar issue after this year’s service.

Unfortunately, following this year’s service, the oil leak returned. I booked the car in to have the leak investigated and, as the rear brakes had been noted at the previous MOT as likely to need replacement soon, I also obtained a verbal quote from reception for the rear brakes, which I agreed to.

When I collected the car later that afternoon, I was shocked to discover that KAP had also replaced the front discs and pads, despite this work never having been requested or authorised by me. The final bill was therefore considerably higher than the work I had agreed to.

Even more concerning, there was no rectification of the oil leak shown on the invoice. I was told that the car would need to be booked in again for a full diagnostic investigation, at an initial cost of £168. As only reception staff were available when I collected the car, there was nobody there with whom I could properly discuss the work or the unexpected bill. With no other practical way of getting home, I paid the invoice.

I subsequently spoke to the Service Manager, but the proposed resolution was simply a heavily discounted service the following year. Given what had happened, I had no intention of returning.

I then took the car to a local independent garage in Hythe, who rectified the oil leak and dealt with a couple of other issues at the same time. Their invoice stated that an incorrect sump plug had been fitted and had been over-tightened, which they replaced.

This is particularly concerning because KAP had serviced the car the previous year, after which I had experienced an almost identical oil leak and had been told that the sump plug merely needed tightening. Before KAP, the car had been serviced by Beadles Volkswagen in Maidstone until the warranty expired in 2020.

I emailed KAP’s Service Manager, explained what had happened and provided a copy of the Hythe garage’s invoice, asking for an explanation and reimbursement of the cost incurred in rectifying the problem. More than two weeks later, I have still received no response.

I find the lack of communication particularly disappointing given my five years as a customer. My experience has left me questioning both the quality of the workmanship and the way customer authorisation and communication are handled.

My advice to anyone using this garage would be to get any agreed work and quotations in writing, make sure you are contacted before additional work is carried out, and check labour and repair costs against other garages.

Sadly, after several years of using KAP, I will now be taking my business elsewhere.

NB. Please note that I wrote this on behalf of my husband who doesn’t have a Trust Pilot account but was responsible for bringing in our car to be serviced.

The service department is always helpful here, their experienced staff backing up the young faces often in reception, its good to see young people given a chance in the workplace. Steve the aftersales manager is always around to assist with anything that a customer may need. In my experience over many years a family run business that does their best to be fair and give good value for money.

I used the KAP body shop last week - friendly and professional service from all those I had contact with. Dropped the vehicle off the afternoon before the work was due to be done and it was done that same day. I needed the vehicle back on time so very relieved and appreciative it was done a day early. Thankyou all .

My recent service and MOT could not have been better. Quick and efficient book in, driven home, phoned when ready, picked up, immediate attention again by reception staff, car washed and ready to go. Staff all on the ball, friendly and polite. Thank you all!

Update to my previous 1 star review (see below) - It would seem that KAP have registered the 2nd year renewal of the free RAC cover via Omoda using the VIN number - not the vehicles registration plate. Which means that the Personalised plate which I've had on the car since the first week of owning it IS NOT showing with RAC but the original plate is showing with RAC - not sure how it will work if I do need to call the RAC in an emergency. Did call Omoda customer services to discuss the issue and they said they would look into the matter with RAC but not heard back from them. In the 1st year of RAC cover the personalised plate was registered with RAC - so baffled why I'm having this problem in the 2nd year.

Original review -
Well previously I gave them 5 stars for the selling experience related to my Omoda E5 in 2025. A year down the line and after having my 1st service completed but my free RAC cover not activated I am giving them a 1 star - would be Zero if possible. I have been passed from pillar to post, called KAP numerous times, called RAC (3 different teams, including actual Breakdown team) who cannot find any record of cover for my vehicle. KAP service don't return calls and don't even answer the phone most times. I'm sick of having to do the leg work when they sold me the Vehicle with RAC cover on the condition I continue to have my annual servicing with them

I purchased a brand new Jaecoo 7 and have had nothing but issues with the customer service from the team there. They also gave the the personal details of 3 of their customers on sticky notes attached to my invoice so I would think twice about purchasing from them or giving them any personal information.

Massive thanks to Anita for being so accommodating, and a huge shoutout to Kian for the fantastic work. My alloys look amazing, I'm so glad I was recommended to you. The finish is even better than I expected, and I couldn't be happier. Great service and great workmanship. Highly recommend!

It’s the only garage I can trust. Very knowledgeable and skilled mechanics. Great communication. Extremely helpful. I can’t recommend them highly enough!!

Excellent service. The staff are always friendly and helpful.

I needed someone to remove a speed de-limiter (ex company van) and fix my air conditioning. Booked and completed. Excellent service I didn’t expect to be offered a lift home and reasonably priced. I will definitely use again

KAP are reliable, helpful and efficient. Staff are polite and respectful.

Hi I’d just like to take a minute to leave a review of KAP Folkestone /cheriton I have been going to kap for a good 10 years plus for service mot and repair and I’d like to say I wouldn’t go anywhere else even though I live 30 minutes away the staff mechanics and service /work you receive is excellent

Nice staff , lovely experience, and good services.

Booked my motorhome in for MOT about 6 weeks in advance and told them all the dimensions, on the day they took the van and when they started they realised they could not complete the MOT as the ramps were too small, I would think they would know that prior to taking the booking. A whole morning wasted.

This company is excellent. From the managers Steve and Lucy Langley through to the reception staff Frances and Jack and the pickup drivers Max and Ian. The engineers also do a fine job of servicing and repairs in my (14 year) experience as a customer. Although they no longer sell new Nissans, the servicing expertise for mine has stayed exemplary. Friendly, helpful and (in my case during serious illness a few years ago) supportive and compassionate. As a retired police supervisor and currently a Methodist church minister, I can fairly quickly assess personalities and attitudes and I think that these people are excellent. Highly recommend this company 👍 Kevin

Great communication, loved that they provide videos and pictures of any issues/work that they carry out. Anita is super friendly and would recommend to anyone.

I’ve recently had my classic Fiat 124 Spider restoration undertaken by the amazing team at KAP. From the very beginning the whole experience was excellent, Anita, Keith, Alan, Chris and Ollie are just a few of the people I know were involved in the process. My little classic car is like a member of our family and she was treated like one whilst in the care of KAP. I was given a price estimate and a time to complete the work, both of which were delivered as expected. Most importantly, the final finish is absolutely superb. How they matched the colour on a 50yr old car is beyond me! I was hoping to add a photo but the app won’t let me.
Five star service from beginning to end. THANK YOU KAP. *****

We have been customers at KAP for the last 16yrs , we have always had good and honest service from both sales and service .
We were firstly true to the Nissan brand and now completely satisfied with our Omoda’s
Currently awaiting the Omoda 7 it sounds exciting.