Dear Reviewer,
We are sorry to read your comments, but we are unable to verify this review as a genuine Kaos Labs order from the information provided.
You have chosen not to provide any order number, email address, shipment reference, or verifiable details that would allow us to identify and investigate the case. Without this information, we cannot confirm whether this review relates to an actual order placed through our official website.
We strongly reject the claim that Kaos Labs does not send products. Orders are processed, packed, dispatched, and tracked through our logistics system. In some cases, international shipments may experience customs or carrier delays, especially with research-use materials, but these cases are reviewed and handled through our resolution process.
Regarding tracking, our website displays the shipment status based on the logistics and carrier updates available to us. Some international routes use consolidated or carrier-partner tracking, meaning the public tracking visibility may differ from standard domestic carrier tracking.
If this is a genuine customer experience, we ask you again to contact us directly with your order number and checkout email so we can review the shipment and provide a clear resolution. If no verifiable order details are provided, we must treat this review as unverified and potentially misleading.
Kind regards,
Kaos Labs