I was waiting for courier he even did not come to my shop and text me on phone we missed you . Quickely rang cane and the sort it oot straight away and he came back to deliver. Thanks to kane

The flue gas analyzer required calibration, I spoke with the receptionist who explained the procedure clearly. I followed this and the complete process was seamless. Top quality service delivery

Vikki customer service was excellent and always responds very quickly and promptly

Kane are an extremely professional company to deal with ,their service was excellent being quick and great communication.
Thanks.

I was without my analyser for 8 days in total. It would have been longer had I not called customer service to give them a hurry up. There was no communication with me regarding a return date. If there is another Kane recaliberation option, I will use that next year. Or I will buy a new analyser from a different company.

After working out how to book equipment in the system worked well, printed off the label and sent equipment off and returned to me after a few day all good.

My anyliser was sent on Wednesday early afternoon it was returned on the following Friday around midday absolutely first class service. Thank you so much!!!!.

After reading that Kane do an overnight service, they ended up having our equipment for 4 days!!!! My engineers could not work. When calling they were nonchalant and uncaring ! I asked for a call back but one never came. Dreadful experience for the second year in a row.

Been a customer of Kane for over 15 years and have upgraded my analyser over this period. Even though their analyser is very good, what truly set them apart from their competitors was their unparalleled calibration, repair and calibration service they offered. Before Covid, I could book in my machine for calibration at their Welwyn Garden city facility, drop it in, in person (fortunately I was based less than 30 minutes drive away). Sit in my van for around 90 minutes, collect my calibrated machine and drive away a happy bunny for another year! During and after Covid you booked in and paid for your service (no change in procedure there), then in person dropped off your machine into a large red metal 'drop off box', then left. You would receive your machine back in the post the following day. Not as good as previous, but acceptable. This year when I went to book online, I found that the Kane service centre in Welwyn Garden city was no longer servicing their machines and that I had to post it up to their service centre in Manchester. This new procedure required me to carefully pack up my machine, go to my local post office, queue up to get my parcel checked in (fortunately Kane offered a pre-paid label with their service) and then wait! I expected that the machine would arrive at their premises the following day, be processed and then posted the same day with me receiving it on day 3. On day 3 I received a text saying that they were posting it out. About mid-morning on day 4, I received a WhatsApp from a neighbour up the road that she had returned from walking her dog and found a parcel addressed to me propped up against her front door! I immediately went over to collect my prized piece of equipment which not only had been delivered to the wrong address (with the number of the house just above it in 9" high lettering), but just left there. The minimum I would have expected was that a 'signed for' service would have been opted for by Kane to ensure the safety of their customers equipment. I know I cannot blame Kane for the incompetence of a Royal Mail Postie, but a 'signed for service' is really what I expected, but yes, it costs a bit more! Don't get me wrong, Kane's service is still good but NOT like it used to be. This was the main reason I have purchased their machines knowing that their aftersales service was unbeatable and hence the most important aspect to me as a sole trader. I needed to ensure that repairs and calibrations are carried out quickly so that i can be back in operation within the shortest time span possible. There are a number of other manufacturers who produce equal or even better machines than Kane, but none of them could match their 'Rolls Royce service of yesteryear'. As a result, the once easy decision of buying a Kane analyser has now been clouded and their servicing is now either similar of becoming similar to their competitors!

Good and prompt service

Excellent service. They produce a scan code for post office. Kept in touch by text. All safely returned in 3 days

It was very expensive. I felt you tricked me. I got Rubed by kane

I want to say a huge thank you to the team at Kane International Ltd for their incredible support during a very stressful situation. I recently purchased one of their units online through a well-known auction website, only to find out later that it was actually a stolen unit.
From the moment I contacted Kane, their team was incredibly helpful, understanding, and empathetic. They made a very difficult situation so much easier to navigate. I promptly returned the stolen unit to them, and I was lucky enough to receive a very generous discount on their products as a result.
It is rare to find a company with this level of integrity and genuine care for people. I highly recommend Kane International Ltd not just for the quality of their equipment, but for the amazing team standing behind it. Thank you again!

Great service fast return price a little high but good quality tools

Sent Monday back Wednesday .
Great .
Unfortunately the call centre in India , found it hard to understand the woman I spoke to and vice versa, did send me details to get my unit returned .

Great service delivered back in no time