This place is ab absolute scam, its actually disgusting. I ordered in July 2025, relieved my impressions kit, and sent back mid August. I had asked prior about how many days I was allowed as it was a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am absolutely fuming my son orderd around £300 worth of teeth jewellery off these it's been over 5 moths and nothing hasn't replied to my messages for over 2 months now. Now they have changed there... Mehr ansehen
Fit great, payed for the fast track service as I needed them for my holiday, will order some more when I'm back, looking to get a gold set next, cover up my bad teeth lol, JX Grillz is the place I mus... Mehr ansehen
Unternehmen hat geantwortet
SCAM SCAM SCAM. They take your money and stop responding via texts or emails. DO NOT FALL FOR THIS SCAM. Read reviews before purchasing. I purchased in desperation to have the grills for an event. I e... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Grillz UK is the leading destination for custom grillz in the UK, shipping worldwide to customers who want the best in style and craftsmanship. At Grillz UK we specialise in creating unique, made-to-order grillz that fit perfectly and stand out from the crowd. Whether you’re looking for silver grillz, gold grillz, diamond grillz, or fully iced-out designs, Grillz UK offers a wide range of options to match your look. Every piece is handcrafted with care, giving you quality that lasts and a flawless finish. Customers choose Grillz UK not only for the jewellery but also for the service — fast turnaround times, secure worldwide shipping, and expert support from start to finish. When you order with Grillz UK, you’re not just buying custom jewellery, you’re investing in a product built to reflect your personality, confidence, and ambition. From simple sets to luxury bespoke designs, Grillz UK is trusted by clients across the UK and beyond. If you’re searching for custom grillz UK, gold grillz UK, or diamond grillz UK, Grillz UK is the name you can rely on for unmatched quality and style.
Kontaktinformationen
Vereinigtes Königreich
- support@grillzuk.uk
- jxgrillz.com
1,6
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49 Bewertungen
Hat 37 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Taking money not sending product.
Made an order beginning of July, have had no confirmation of my order being sent out for delivery since. I have tried to contact the company several times, via whats app, email and their site and have not had one single response.
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
We have checked our system thoroughly and can confirm there is no record of any order under the name “Leigh S.” None of the details provided match our customer database. This review is therefore false, not linked to our company, and does not reflect a genuine order or experience.
Go elsewhere
Made an order for a single simple cap in mid may, sent it back a few weeks later and had absolutely NO communication from this company at all. I have emailed, and sent various messages but I'm just being ignored £90.00 loss. Stay clear and go elsewhere
The reply below is an absolute lie. I have proof they never kept in contact with me nor replied to numerous emails, I was given no tracking number nor told the grill was sent off.
Again, stay clear; the bad reviews talk for themselves. And a name change? haha that is a red flag!
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
We have reviewed this case and can confirm we were in contact with the customer and that the grill was completed and shipped. The claims made here are therefore false and do not reflect the facts of the order. We are unsure why this inaccurate statement has been posted, but it is misleading and unfair. False claims like this can cause unnecessary damage to our business and do not represent a genuine customer experience.
Consistent with other 1 star reviews…
Consistent with other 1 star reviews next to no customer service, 2 months and still nothing pulled his usual "first set of moulds didn't work ill send another scam", threatened to withhold my order if i didn't remove previous 1 star reviews as well as flagged this very review despite it being true, was told I couldn't get a refund so I put a charge back through with my bank only then did they respond threatening legal action as if they'd have anything to back it up having not provided any actual product, I've also noticed that the owner or his employees creates fake 5 star reviews to balance out his bad reviews one dead giveaway being a review from account under "hendrik" the store owner notice how the 5 star reviews are recently created accounts with no previous product reviews, hendrik is an absolute joke of a man and I am glad to see many other 1 star reviews reflect how useless he is, I have ss proof of everything for whenever he tries to claim what I said was false as he does with every other 1 star review order 1191
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
We take feedback seriously, but this review contains multiple inaccuracies and unfounded claims. To clarify:
Identity: The business is operated by Hugo. The person named “Hendrik” is not the owner or spokesperson.
No order details provided: You have not supplied an order number, email, or any verifiable information. Without this, we cannot locate a purchase or assist you.
Review date vs. trading status: Your review is dated 15 March. During that period we were closed for a scheduled rebrand and not accepting new orders. A claim of a live, two-month order cycle during that timeframe is therefore not credible.
Impressions / “second kit” process: For custom dental products, production begins only after we receive usable impressions. If an impression is unsuitable, sending a replacement kit is standard industry practice, not a “scam.”
Refunds & chargebacks: Custom-made items are subject to a different refund framework than off-the-shelf goods. We follow our published Terms and applicable UK regulations. If a customer files a chargeback, we respond through the banking system with evidence—as any legitimate merchant would. We do not condition service on review removal and do not “withhold” orders for that reason.
Fake review allegation: We do not create or solicit fake reviews. Positive feedback on our pages is from genuine customers who completed orders. Unsupported accusations are defamatory and unhelpful to anyone seeking accurate information.
If you are a genuine customer, please email admin@jxgrillz.com
with your order number so we can investigate and resolve this properly. We have also flagged this review with the platform for verification due to the date discrepancy and lack of order details.
We remain available to help through the proper channels; personal attacks and unverified claims will be addressed accordingly.
— JX Grillz Support
Ordered 2 silver tooth caps
Ordered 2 silver tooth caps, received the mould sent it back and now been waiting ages sent them emails and messages on their website and not one reply, so have now requested a refund from my bank , wouldn't be so bad if they replied, these are what my son Ordered with his hard earned money , safe to say will not recommend
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
We have checked our records and can confirm there is no order under the name “Jennifer Aldridge” or matching the details provided. No such transaction exists in our database, and we have not received any communication relating to this claim. This review is therefore false and does not reflect a genuine customer experience with our company.
I ordered full set of grillz for £955…
I ordered full set of grillz for £955 on the 30th of may and I still havent received them as well as trying to get extra money out of me!
Was told I need to redo a mould kit because apparently I didn't do it right however they said it was lost in the post and would take 11 days with royal mail so i ordered my own off amazon, completed and sent it, now after 4 weeks of them receiving my second mould kit, i still havent received it and now theyre ignoring me. was told it would be this coming monday i will receive them. The last communication was about a week and a half ago when they said that they will look better if i have 8 on 8 instead of 6 on 6 for an additional £85. SCAMMERS DO NOT BUY FROM HERE! I have severe mental health issues and their dishonesty, lies and lack of communication has had a massive impact and may sound dramatic but im actually suffering in regards to it.
Ohh yeah I also asked for a refund a couple of months ago when their responses were giving scam vibes and was refused. I think everyone on here should get together and report them so it doesnt happen to anyone else and hopefully get our money back! DISGUSTING and EMBARRASSING as grown men!
I have messages, screenshots and pictures ect to prove this is a genuine review and that im still waiting for my grillz that clearly aren't coming!
Ohh another thing when tracking order on their site it says my order has been fulfilled with a delivery the very following day of purchase, which was the mould kit so this is how they seem to be scamming vulnerable people!
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
Thank you for taking the time to leave your review. We are always sympathetic to customers who feel unhappy with their experience, but we also feel it’s important to clarify the facts for anyone reading.
Your order was placed at the end of May. As with all custom grillz, the process starts with an impression kit. The first kit you returned was unfortunately not usable, which you acknowledged. We then sent you a replacement kit, however this impression was also completed incorrectly and was then sent to the wrong address, which caused further delays.
After this, you decided to purchase your own kit from Amazon. This mould was not returned to us straight away, and when it was, it was again sent to the wrong address before eventually reaching us. Only at that point were we able to begin working with your impressions. These delays were caused by repeated errors in completing and returning the moulds and were not down to JX Grillz.
It has not been “4 weeks” since we received the correct mould. In fact, we have sent you multiple photo updates during production to reassure you that your order is in progress. We cannot control how Royal Mail handles postage delays, but we have never stopped communicating and have not ignored your messages.
We did recommend upgrading from a 6-on-6 to an 8-on-8 because, given the condition of your teeth, the smaller set would not have fit or looked correct. This was a professional recommendation to ensure you got the best result, not an attempt to “scam” or extract more money. The option was entirely yours, and we explained clearly why this was advised.
It’s also important to highlight that by placing an order, all customers agree to our Terms & Conditions. These state clearly that refunds cannot be issued once the custom production process has begun, as materials are purchased and work is already underway. Despite this, you chose to open a PayPal case and have already been refunded in full, even though we had invested time and resources into your order and provided photo updates along the way.
We feel it is unfair to accuse JX Grillz of scamming when you are not out of pocket and when the delays were the result of repeated errors with impression kits and postage, which were outside of our control.
We understand delays can be frustrating and upsetting, and we do sympathise with how stressful the process may have felt for you. However, we cannot agree with accusations of dishonesty or scamming. Every order at JX Grillz is handcrafted and takes time to produce properly. We document every step, provide photo evidence, and have many satisfied customers who can confirm the quality of our work.
We remain committed to delivering your order to the standard we are known for. We encourage open communication and are always here to assist – but we will also stand by the truth when false claims are made.
JX Grillz has built its reputation on trust, quality, and customer service, and we will continue to do so.
DON’T BUY ANYTHING FROM JXGRILLZ
⚠️ Do Not Buy From This Company ⚠️
I ordered grillz worth £114 on 3rd June 2025 and was told they’d arrive by 15th July. Instead, they claimed my dental impression was bad and asked me to reorder a kit, which I did the same day (19th June). That meant the latest I should’ve received my grillz was 31st July.
It’s now 21st August and I’ve received nothing.
• The website no longer works and just redirects to Instagram (where you can’t even message them).
• They replied to my emails only twice, never giving a delivery date.
• No tracking number was ever provided.
At this point, I’m filing a chargeback with my bank. This feels like a scam — avoid at all costs.
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
Thank you for your review. We want to clarify several inaccurate points for the sake of anyone reading.
Our website is fully active and clearly states that we are not accepting new orders due to high demand — it does not ‘redirect’ anywhere. Customers can and do message us via Instagram daily, and we always respond.
In your case, your first impression kit was not usable, and as outlined in our Terms & Conditions, production only begins once we receive a correct impression. This naturally extends the timeframe, which is explained clearly on our website and policies.
We always provide tracking numbers once items are dispatched and can provide this evidence if required. We have also attempted to reach out to you directly, but without cooperation or a response, there is nothing further we can do to progress the order.
It is misleading to suggest that JX Grillz is a ‘scam’ — we are a fully registered business, and we have fulfilled hundreds of genuine customer orders with documented proof. We pride ourselves on transparency and quality, and we encourage potential customers to read our verified reviews for a fair reflection of our service.
Jx grills send the testing kit and then…
Jx grills send the testing kit and then never send the grillz they just be scamming people. Still haven’t got my grillz it’s been so long. The grillz are ahh and no i’m not “your competitor” stop being like that you weird guy
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
Thank you for leaving a review, however it’s important to clarify that this feedback is not genuine. At JX Grillz we take all real customer feedback seriously, whether positive or negative, but in this case the details you’ve provided do not match our service or records.
Firstly, JX Grillz does not sell or provide anything called a ‘testing kit’. Our process is clear — we supply custom dental impression kits for orders, and these are always logged against a customer’s account. We have searched our system thoroughly and we have no record of your order, no details that match this description, and no outstanding cases that resemble what you’ve described.
This makes it clear that the review is fabricated. Suggesting that we “never send grillz” is simply untrue — we document every order with photos, updates, and proof of work throughout the process. Hundreds of genuine customers have received their grillz, and their reviews reflect the quality and service we provide.
We fully welcome real feedback from verified customers, but fabricated claims like this are misleading to the public and unfair to businesses working hard to provide a good service. We have flagged this review to Trustpilot for investigation as it does not appear to come from a genuine customer.
Sooo… I ordered on 30th of may and then…
Sooo… I ordered on 30th of may and then I messed up my mold so I sent a new one back on the 4th of June. After multiple tries to reach out on email it worked then the replies kept getting slower so I used the chat box it was decent at first I was wondering why they’re not here yet so I was askin them a few questions. I then put up a bad review!!Fast forward I got referred to the manager HUGO I got sent his number I first spoke to him about 2 week ago now he said they’d made a mistake w my order number or something!!! He then said take the bad review down then we will send ur order this week (this was last week) he hasn’t replied since and has silenced my messages and also JXGRILLZ aren’t taking any more orders. I have solid proof of them sayin they ain’t sent my order yet and I have proof of order so before I get a s*** reply sayin ohh this is a fake review it’s really not at this point I’m angry and dissapointed majorly I’d rather have my money back!!!!!!!!!!
18. August 2025
Bewertung ohne vorherige Einladung
Awareness – do not order from this company
I ordered grills worth £110. The website promises delivery in 4–6 weeks. It’s now been over 7 weeks and I’ve had no product, no updates, and no replies to my messages.
After looking into it, I’ve seen countless reviews saying the same thing: money taken, no delivery, customers ignored. It seems they might only provide locally, if at all, and everyone else just gets strung along.
They’ve even been threatening people with “debt collectors” if you do a chargeback. Please don’t fall for this. Legally they cannot send debt collectors when no goods have been provided. A debt only exists if you actually owe money – in this case, it’s the opposite, they owe the customer.
I’m now filing a chargeback with my bank and reporting them to Trading Standards and Action Fraud.
Please don’t trust this company. They are scamming people and causing stress for customers who just wanted what they paid for.
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
Thank you for your review. We always take customer concerns seriously, but we do need to correct several inaccurate and misleading statements for the sake of clarity.
Regarding your claim about debt collection: it is not correct to say that companies ‘cannot’ use third-party collection agencies. Like all businesses, JX Grillz reserves the legal right to recover losses if a customer commits fraud — for example, by initiating a chargeback after receiving their goods, or after we have begun the custom manufacturing process. This is clearly outlined in our Terms & Conditions in line with the Consumer Rights Act 2015 and the Fraud Act 2006.
To be clear, debt collection action would only ever be pursued in cases where fraud is evident and documented — never in cases where a genuine order has not been fulfilled. We also retain dated photo and process evidence for every order to protect both the customer and the business.
We appreciate that delays are frustrating, but accusing a company of scamming without acknowledging the legal framework in which all businesses operate is misleading to others. We remain committed to fulfilling your order and providing the same standard of service that many of our satisfied customers have received.
For transparency, we encourage anyone reading this to review our Terms & Conditions before placing an order. JX Grillz operates fully within UK law and consumer regulations, and we stand by our work, our policies, and our reputation.
not received order as of yet
I placed an order on 7th June 2025 (Order #1284) and sent my impressions shortly after. It has now been over 2 months and I still haven’t received my order.
I have chased them repeatedly via WhatsApp (4th, 6th, 8th, 10th August), email, and their online chat box, yet responses have been very poor, unhelpful, or completely ignored. Despite promising customer service, I still haven’t been given a confirmed dispatch date.
On 8th August, I sent a detailed complaint highlighting my frustration and requesting either a clear update or a refund within 24 hours. This was ignored. I have since followed up multiple times (10th August onwards) and even asked how to raise a formal complaint, but again – no reply.
It’s unacceptable that after paying in full and waiting over two months, I’ve received no product, no proper communication, and no resolution. Very disappointing service
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
We requested further information through Trustpilot to verify this review and never received a reply. Without any details, we cannot match this to a genuine order, which makes this review appear to be false. JX Grillz provides a fast and reliable service to all real customers, as reflected in our many verified reviews.
Very unethical
Removed my review ?? Before buying from this company please check scam advisor and other 1 star reviews (also all google reviews have been removed, they claim this I due to rebranding in 2024 around Christmas time but my review was left in July 2025?). This company is not to be trusted. They say up to 6 weeks, but in there polices it states up to 4 weeks… on the site chat they said fast turn around, and I’ve never received nothing. Please proceed with caution.
Update: they also asked me to remove my google reviews due to it being “inaccurate and violates their terms”, they refused to make my order until I removed my review. Ontop of that when they send the mould for the grillz they claim they have sent the final product in the receipt. I have photos of all of this. Would also like to mention that’s they made threats of debt collection and made claims they are going to affect my credit score. Like I said I have all evidence of this. I wish photos were allowed to be added to this review
1. Juli 2025
Less than ideal customer service
Policy says up to 4weeks for final product although on the chat I was told 1/2weeks, after I made the order I was sent a receipt through my email saying that the product had been sent, after sending back my mouth mould I have not received any updates and have had 0 communications. Proceed with extreme caution, as I still have no final product and I have had 0 updates since. Not to mention all reviews on google have been removed and on scam advisor they only have 30%, lesson learnt. Now I’m going to have to have got through my bank service to try and get a refund. As It’s clear I’m not the only one who is experiencing this
30. Juni 2025
Bewertung ohne vorherige Einladung
hi ordered 7 weeks ago now wont reply
hi ordered 7 weeks ago now wont reply
have emailed rang etc every day
still nothing
7. August 2025
Bewertung ohne vorherige Einladung
SCAM COMPANY!!!!!
SCAM COMPANY!!!!!! AVOID!!!
I ordered £130 worth of grills, and £85 for 48 hour fast track postage and never received my grills. I have sent multiple messages and have been ignored or refused a refund for the product that I still have not received. I placed this order in early June 2025 and it is now August 2025. They will take your money and not send you anything!!!!!
6. August 2025
Bewertung ohne vorherige Einladung
DO NOT BUY
DO NOT BUY! they have completely scammed me, have not sent me anything within the 1-6 weeks of sending my impressions back, they have blocked my number and are refusing to respond to any of my inquiries. Avoid at all cost this is clearly not the first time
5. August 2025
Bewertung ohne vorherige Einladung
the 1* reviews are real
the 1* reviews are real, he knows who i am and why im putting this bad review on. it’s been 9 weeks 3 days (i ordered 30th of may. he told me 2 weeks-6 weeks) i didn't mind if he sent it on the 6th week. jx grillz was meant to do it before my birthday, it was a crazy turnaround so i understood and he even refunded the fast track i paid for which was nice that he was honest but he won’t refund the grillz since it’s been 9 weeks. he’s very disingenuous and im kinda disappointed. i’m in the process of going to small claims court with all the evidence. i’ve been told to wait for the product to arrive (if it even does) and sue him if it isn’t the 940 silver he claims it is. just refund bro. 9 weeks is crazy and i’ve been told next week multiple times, i shall make another review if it even arrives on thursday (alleged next week) new update: it’s been 12 weeks (he said he would refund after that and we shall see) i’ve had a friend get ready to start a small claim at court and also get his “business” investigated. even if it cost me more than the grillz (£800) update i got my money back, not through this scumbag comapny but i got a chargeback and now im happy. (notice how there’s no 2,3,4 star reviews. isn’t something abit fishy about this brand?)
30. Mai 2025
Bewertung ohne vorherige Einladung
Terrible service , product not received
Terrible company ,avoid at all costs
No communication , haven’t received my grillz, complete scammers
Do not use
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
This review does not appear to be genuine. We've checked our records and there is no order matching the name or details provided.
Removed Google Reviews ? Big loss for me ££
Please tell me why I can no longer see your google reviews ? I've made this account just to repost my review. In January November, after sending my mould kit back, i waited a few weeks (as it says it can take up to 6weeks for final product in the fine print) and i nor heard or received anything. Communication was out of the question, no responses to my emails and never answers the phone. After reading the reviews on trust pilot I've come to the conclusion that this is a loss and possibly a scam. Not to mention they have removed the google reviews ? Something to hide by looks of things and after looking on other review sites I'm almost convinced this is a scam. 0 stars. completely gutted and disappointed.
1. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
This review is factually incorrect and does not align with any verified customer record in our system. During the November–January period, we were undergoing a full rebrand and were not actively taking orders, so it would have been impossible to send out a mould kit or place an order during that time.
Our Google Business page was temporarily removed as part of the rebrand and relaunch process — not to hide reviews, but to restructure our online presence properly.
If this person believes they placed a real order, they’re welcome to provide a valid order number or proof of purchase and we’ll be happy to investigate. Until then, this appears to be a false claim.
Shocking service
Been waiting for my 3 tooth silver grillz since 28th april....messaged them multiple times....with zero response....even asked for a refund ...no reply....had to buy elsewhere (k9grillz)...they got them made and back to me within a week....really dissapointed with jxgrillz...il be claiming the money back from the bank
Order number #1125 also have evidence of attempted contact with the company muliple times
Edited after reply.....i have screenshots ...all evidence....i have messaged multiple times...to which you may of replied twice telling me you would get back to me....which you never did....again i have every piece of evidence to back my case....i still haven't recieved my grillz order #1051 to which you told me i had to remould and buy another mould kit...which i sent back also order number #1125....ive been waiting over 10 weeks....its simple you have taken my money with no product to show for it...your poor service is the only thing damaging your company name...I've given you plenty of chances to reply and even deal with this before writing this bad review....whatsapp messages ...text messages...and even email....id like a refund or the product I've paid for.....you can say im lying....I've messaged around 14 times to your 2 replies...also emailed you....the only right way to handle this accordingly is to give me what i paid for...
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Grillz UK - Grillzuk.uk
This review is misleading and false. Order #1125 was completed and ready, and we have records of communication throughout the process. The claim of “zero response” is simply untrue.
The fact that another brand was name-dropped makes it clear this review was written with the intent to damage our reputation rather than provide honest feedback. If the customer chooses to lie publicly, that’s their decision — we’ll be handling this accordingly.
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