JustFund Bewertungen 32

Antwort von JustFund

21. Aug. 2024

Dear James,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your dissatisfaction with your experience. Your concerns are important to us, and we want to address them.

The placement of a caveat on a property is often a necessary measure having regard to the flexible nature of our funding solution. Unlike an AMEX or other credit cards, clients are able to draw on funding as required and JustFund is only repaid from the proceeds that a client receives from an interim (in your case) or final property settlement. Nothing is required to be paid out-of-pocket until then.

Regarding the cost of caveats, we engage an external law firm to manage the lodging and removal of caveats on our behalf. We pass the direct cost on to clients and we do not add any margin for ourselves. However, we are reviewing their fees in the hope we can bring this more in line with the price you have paid elsewhere. Thank you for sharing your previous experience.

When you applied for the loan, we endeavored to be transparent about our processes and fees. We sent you an email detailing our process, including a document titled "Representative Fees & Charges" which outlines the Security Lodgment Fee for registering a caveat. We regret that our communication did not meet your expectations and that you felt the caveat costs were not made clear. It’s never our intention to cause frustration or inconvenience to our clients, and we apologise for any distress this may have caused.

Our Funding Agreement makes it clear that any interim property settlement or distribution received must be first applied towards repayment of your outstanding account with JustFund. We attempted to obtain approval from our approval committee for an exception in your case. However, this was unfortunately not successful as the interim distribution you were receiving was significant and materially reduced the total asset pool upon which your funding was secured.

If you have any further questions or need additional clarification, please do not hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to address any concerns.

Thank you for considering our perspective.

Kind regards,
The JustFund Team