Purchased the 10ft trampoline at around 2.30pm monday and it was on my doorstep before 10am the next morning! Have only just managed to assemble it due to the high winds we’ve experienced lately and s... Mehr ansehen
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Das sagen Bewerter
Delivery was extra fast! Came way earlier than promised. All 3 big boxes were sealed well with no equipment broken nor missing. My entire order matched exactly as I expected from Jumpflex website! Sin... Mehr ansehen
Order was timely, had an issue with 1 missing spring. Jumpflex sent replacement promptly even though it was several weeks later at install when missing item discovered. Long wait for slide but upon r... Mehr ansehen
The directions do not tell you to insert the basketball hoop (if purchased). So when it is all assembled, you have to take it apart again, to insert the basketball hoop. The remaining uprights couldn’... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Jumpflex Trampolines
Vom Unternehmen geschrieben
About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!
Kontaktinformationen
Vereinigte Staaten
- (866) 305-7238
- hello@jumpflex.com
- jumpflex.com
Most amazing customer service
UPS continually lost our package for replacement parts but customer service was so amazing that I wasn’t even upset. They were quick to investigate and try to figure out resolutions with me. I’m so glad we picked this company over others for our trampoline purchase. Definitely highly recommend them.
1. September 2022
My son loves going out everyday on this…
My son loves going out everyday on this trampoline. I like the safety and security of it.
18. August 2022
Great Customer Support
The zipper broke on our trampoline so we reached out to Jumpflex to get a new net. Customer support was very understanding and they were able to ship us a new net over the following week.
It was a great experience and would definitely recommend a Jumpflex trampoline for the great customer service alone.
24. Juli 2022
A lot of fun for the whole family
Great product that is quality! My kids love jumping on the trampoline! I had a small issue with a sleeve that stitching was coming off and they sent a replacement ASAP. They stand behind their product! The net goes all the way to the front of the springs so kids can’t fall on the springs. We jump on it every day! The Exercise is fantastic for me as well!
1. September 2022
This is the second trampoline I've…
This is the second trampoline I've bought and the quality is amazing. My kids love it and it works great!
1. September 2022
Great all around
Easy to order. Shipped fast. Great trampoline. Zero complaints. And when we had a unique problem that was of our own doing, customer service was awesome. We learned about Jumpflex from friends, and we're really glad we went with them.
7. September 2022
awesome customer service
I sent jumpflex an email about an issue with our flex sleeves and within 5 days a replacement was sent free of charge. Hands down the best customer service I’ve ever dealt with. Would definitely recommend this company to anyone looking for a trampoline.
6. September 2022
Bewertung ohne vorherige Einladung
Great customer service
We had a hole in our mat and the netting had torn. Luckily we have a warranty on it! Customer service was great and we got a new one sent within a couple days!
6. September 2022
I recieved my new net.
I received my new net and am very pleased with the service rendered by your staff.
I suggest upgrading your zipper to a #20 size zipper and a taller opening so when taller people enter and exit through the opening, the top of the zipper is not subject to so much stress causing the failure I had.
I did this to my original net and it works well.
6. September 2022
Antwort von Jumpflex Trampolines
Hi Daniel,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you received your replacement safety net order and you are happy with our customer service.
We appreciate your great feedback and we will pass this onto our production team to review.
Overall, we hope you have your Jumpflex™ up and running again for your family to enjoy!
Warm Regards,
Renee
Jumpflex™ Customer Support
The gold standard for quality/service.
Couldn't be happier with this purchase and the product support received. Purchased shortly after moving to new neighborhood. Our backyard instantly became the hangout for our kids and their friends because of this trampoline. The quality of these trampolines fill me with confidence that our kids and their friends can play safely.
6. September 2022
Ordered replacement parts
Ordered replacement parts. Said 7-10 days to receive, and it’s been a month now. still have not received anything. No communication at all from jumpflex. Good products, kids love it. But at least have the courtesy to contact me of any delays in shipment.
5. September 2022
Antwort von Jumpflex Trampolines
Hi Joshua,
Thank you for your review, we are sorry to hear that this is yet to be received. Once orders are dispatched from our system, we are not aware of delays of the item in transit if the customer does not get in touch.
I will follow up on this for you so we can get your parts sorted asap!
Have a great day!
Zoey
Customer Support Manager
Quality of the product is fantastic
Quality of the product is fantastic. There are a couple parts of the instructions that could have been better though. Like telling you how to orient the pad graphics during the install step, instead of recommending the orientation with respect to the entrance on the next step after you’ve already installed the pad wrong.
And boy the netting is hard to install without a team.
Once it’s all done though - it’s really amazingly sturdy. So all’s well that ends well!
4. September 2022
Antwort von Jumpflex Trampolines
Hi Andrew,
Thanks for taking the time to leave us a review.
We appreciate your honest feedback and we will pass this on to our design & production team for consideration for future improvements to our products.
Overall, we're pleased to hear that you are happy with the quality of your trampoline and we hope your family is enjoying their Jumpflex™!
If you have any further queries or concerns, please do not hesitate to reach out to our customer service team.
Warm Regards,
Renee
Jumpflex™ Customer Support
Very well built
Very well built, sturdy. Set up wasn't hard with 2 people but I wouldn't want to try that solo. Kids love it!
3. September 2022
Strange
I have no idea. I didn’t get a response yet to fix the problem. They sent me this even before they could answer which I haven’t heard back yet. It’s strange.
3. September 2022
Antwort von Jumpflex Trampolines
Hi Roger,
Thank you for your review and making us aware of this!
We deeply apologize that you were having troubles with spring pad. I can see that one of our colleagues has reached out to you. We do hope that this has fixed the issue - If you experience any further issues with the trampoline, please don't hesitate to contact us on hello@jumpflex.com
High quality
First of the trampoline itself is high quality and the customer service is incredible!!
2. September 2022
My family loves this
My family loves this trampoline, net and slide! Great quality, price and service.
Thanks
2. September 2022
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