Is this a fraud insurance??? I cannot contact them again to amend my insurance. The gentleman(Sandile Richard) was nice and picked up my calls before the subscription. Now I cannot reach him; he do... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is the first time I needed a business insurance. Jove made it very easy for me to obtain the policy my client requested, on a cancel-any-time, monthly subscription basis. Confirmed Jove's va... Mehr ansehen
Great job! I don't know where to start! Mario did a wonderful job explaining and guiding me into the On Board process with getting Jove Insurance and connecting me with Shiply. There was a slight hicc... Mehr ansehen
I was worried when employment laws changed last year, but Jove had my back. They automatically updated my employer liability policy and explained everything clearly. I didn’t have to lift a finger, w... Mehr ansehen
3,8
Gut
90 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Think Twice
Shocking bought goods in transit insurance last year over the telephone (when they ring you after you get a quote) paid via card over the phone as a one off purchase. No mention of auto renewal or paying again next year with the same card details.(I would never agree to this) But they managed to renew and get there money off the same card from the previous year even though I told them not to on there advanced email reminder of renewal you never agreed too cannot beat we shall do what we want activity. BIG WOW ON DATA POTECTION and another thing no contact phone number and the advanced warning of taking payment for a make believe subscription renewal email is a no reply email address so even after responding to all there other emails listed with a copy of there sent email saying do not take the money and you should not have kept my details they still took the money basically they do what they want and make it difficult as possible for you hoping you will give up. My advice would be DO NOT BOTHER and look elsewhere
19. Juni 2025
Antwort von Jove
Hello Simon,
Thank you for taking the time to share your feedback. We’re sorry for any frustration caused and we understand how important clarity is when it comes to renewals.
To clarify, we do not store card or bank details ourselves — all payments are securely processed through Stripe, our regulated payment provider. When a policy is purchased, it is set to auto-renew to ensure continuous cover, and renewal reminders are sent in advance so you have the option to cancel before any payment is taken.
In your case, we appreciate you letting us know you wished to cancel, and we have already refunded you in full and confirmed that your policy has been closed.
If you’d like to discuss anything further, you can reach our support team directly at customers@jove.co — we’re always happy to help.
Treat you right
Treat you right. & prices very fairly. They work around your schedule.
11. Juli 2025
Bewertung ohne vorherige Einladung
Jove Takes the Stress Out of Staying Compliant
I was worried when employment laws changed last year, but Jove had my back. They automatically updated my employer liability policy and explained everything clearly. I didn’t have to lift a finger, which saved me so much hassle. Really appreciate how proactive they are. Definitely recommend them!
20. Mai 2025
Over 3 months work lost
Registered to work as a delivery driver with shipley and Shipley has jove to validate the insurance.Submited my insurance on the 19/02/25.And the chase started.Sevral emails to ask for updates several times booked appointments so that I can get updates but no joy.Lost work for over 3 months while paying high price for insurance.I would not recommend to deal with jove.Just got confirmation of validation in the start of June2025.
15. Mai 2025
Bewertung ohne vorherige Einladung
Jove made it really easy to get the…
Jove made it really easy to get the right cover for my short contract. The service was quick, clear, and they followed up to make sure everything was sorted. No fuss, just what I needed.
25. Juni 2025
Antwort von Jove
Thank you for your review and we are happy that you have had a great experience with our product and service.
Swift response
Swift response, polite and very friendly
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Jove
Thank you so much for your kind review. We're so happy to hear you had a great experience with Jove!
We’re proud to support freelancers and small businesses across Greece and the rest of Europe with fast, flexible business insurance that works across borders. If you ever need help or have questions, our team is always here for you.
Warm regards,
The Jove Insurance Team
Avoid this insurance company at any…
Avoid this insurance company at any cost.
You will never receive a response to any of your emails, and there's no one available to speak with on the phone. I'm not sure how this company is still in business. If you submit a claim, you won't receive any communication. It’s best to steer clear and find an insurance company that actually provides customer service.
The call schedule service on their website is not working at all.
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Jove
Hi Shanthan,
We’re genuinely sorry to hear about your experience and thank you for taking the time to leave a review.
We want to clarify a few important points:
- Your full policy documents, including the Insurance Product Information Document (IPID), policy wording, policy schedule and certificate of insurance, were sent via our system at the time of purchase. These documents outline everything you need to know about your coverage.
- Our team responds to all customer emails sent to customers@jove.co, and we aim to do so promptly. If you haven't received a reply, it's possible our messages may have gone to your spam folder. We’d encourage you to check there.
- We are aware of an intermittent technical issue with our call scheduling tool, which is no longer active. Apologies for any inconvenience this may have caused.
At Jove, we’re committed to being transparent and accessible. If you have any ongoing concerns or would like us to follow up on a specific issue, please reach out to us directly at customers@jove.co and we’ll be happy to assist you personally.
Kind regards,
The Jove Insurance Team
Jove - What a hopeless Company
What a hopeless Company. They are the contracted insurance review agent for Shiply.com, a very large transport and services hub. My longstanding account with Shiply is 'stuck' as my fully appropriate and valid insurance policies are 'under review' with Jove. As such, I cannot secure work from Shiply as the account is 'in suspension'. You cannot get any help on the phone from Jove, they do not answer calls or emails and fail to keep booked telephone appointments. Shiply should ditch them, they are useless and I would urge anyone to look elsewhere for professional insurance and 'goods in transit' policies. Avoid.
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Jove
Hi Sean,
Thank you for your feedback, we’re sorry for the frustration and appreciate the opportunity to clarify the situation.
At the initial stage, we did operate a call booking system, and we sincerely apologise if this process was not well managed or caused confusion. To improve the experience for drivers going forward, we’ve now streamlined all insurance validation communications through a dedicated email: validation@jove.co.
It’s also important to clarify that you are not a direct customer of Jove. We provide insurance validation services on behalf of Shiply to ensure that submitted insurance documents meet the necessary standards.
We can confirm that your insurance has been successfully validated by Jove. However, please note that Shiply carries out additional checks, such as ID verification and manual account reviews, which are entirely handled by their team. Jove has no control over these internal decisions or processes.
If you have questions specifically about your insurance validation, please feel free to contact us at validation@jove.co. We’re here to help.
Kind regards,
The Jove Insurance Team
So funktioniert Trustpilot
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