Jake was fantastic. He was kind enough to give me a complete instruction of the hot tub, as when it was installed I had lots going on and didn’t retain the information that day. Jake was patient and... Mehr ansehen
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Das sagen Bewerter
Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Mehr ansehen
I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Mehr ansehen
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Kontaktinformationen
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Vereinigtes Königreich
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
4,8
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261 Bewertungen
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Really friendly knowledgeable team
Really friendly knowledgeable team. Thank you so much
24. Juni 2024
Bewertung ohne vorherige Einladung
The installation team
The installation team, Joe, Harry and Jack were very helpful and extremely friendly. They answered our queries in easy to understand terms regarding the maintenance of our hot tub. Their team work was good and the installation was carried in a tidy fashion. Nothing was too much trouble! Would thoroughly recommend Johnson’s and we love our new hot tub!
25. Juni 2024
Bewertung ohne vorherige Einladung
Professional installation
Exceptional installation and commissioning by Joe, Jack and Harry. These guys really know what they are doing and completed the task in a very professional manner.
Clear and concise instructions for current and future use of the hot tub.
An excellent credit to their company
26. Juni 2024
Bewertung ohne vorherige Einladung
Oli Harry and jordan did a great job.
Oli Harry and jordan did a great job.
Super efficient, worked hard no issues at all, and very cheerful despite the hot weather!
25. Juni 2024
Bewertung ohne vorherige Einladung
Good delivery and installation experience
Our hot tub was delivered and installed by Joe, Harry and Jack. Very professional and polite and managed to manoeuvre the tub into position through narrow access around side of house. Hot tub was setup and commissioned and fully explained to us before they left. Excellent job, many thanks
19. Juni 2024
Bewertung ohne vorherige Einladung
Jake is 5 ⭐️
Jake came to us in Birchington today to service our hot tub
Jake is friendly and knowledgeable.
He was the young man who originally installed our hot tub and is always so complimentary about our garden and this time also about the care I have taken of our hot tub…thank you. He is a credit to your Company.
11. Juni 2024
Bewertung ohne vorherige Einladung
Jake- superb
Jake was superb in providing easy to understand advice and some tips for use and maintenance of the hot tub.
His personable nature and sheer expertise on the mechanics of the hot tub, and the science of water composition was really invaluable.
He was helpful and patient, with a refreshingly honest approach.
10. Juni 2024
Bewertung ohne vorherige Einladung
Just took delivery of my tub
Just took delivery of my tub. From the sales and service of Matt at whitstable who was brilliant not pushy very quick at answering any questions I had.
To the delivery and installation and set up from Joe and Jack. These two lads were exceptional they were very knowledgable and really explained everything. Nothing was too much trouble for the both of them.
This team is the dream team and a credit to the company!
11. Juni 2024
Bewertung ohne vorherige Einladung
Hot tub service Joe
Hot tub service engineer Joe was very helpful and provided some great advice over managing future care. Most impressive.
30. Mai 2024
Bewertung ohne vorherige Einladung
Delivery guys who set the tub up…
Delivery guys who set the tub up (Jordan, Rob and oli) done an excellent job friendly knowledgeable and worked tirelessly to get it sorted and when there was a manufacturing issue they made sure they sorted rather than palm it off onto the maintenance/repair team..
29. Mai 2024
Bewertung ohne vorherige Einladung
Great service
Great service, so helpful would definitely recommend you
14. Mai 2024
Bewertung ohne vorherige Einladung
Hot-tub service excellent
I would really like to thank Jake for being such a lovely person, so polite, answered every question I asked, he gave me some really good advise on some of the queries, I would definitely use Johnson’s again for a hot-tub service, we need a few more people like Jake in the world, he’s a Keeper. Thanks again x
9. Mai 2024
Bewertung ohne vorherige Einladung
Jake clearly knows what he's talking about…
Jake clearly knows what he's talking about. I addition to the service itself he was a wealth of information about how to maintain my hot tub so it will last as long as possible.
8. Mai 2024
Bewertung ohne vorherige Einladung
Jo and Jordan were great
Jo and Jordan were great ! Really helpful and took time to make sure everything was right.
Thank you great service !
2. Mai 2024
Bewertung ohne vorherige Einladung
Amazing service
Very professional at all times. Difficult to get where I wanted it but they went above and beyond to get it there. As soon as they turned up they didn’t stop working till they left. Thank you very much
3. April 2024
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Chris,
Thanks for the feedback.
We pride ourselves on our ability to solve tricky problems in order to get the right results for our valued customers so glad to hear we did that for you!
Hope you enjoy the spa immensely.
Kind regards
The Team at Johnsons
Thank you Aaron and Gareth
Two lovely friendly lads , Aaron and Gareth came to talk me through all the details on how to maintain and enjoy my new hot tub.
They were very thorough and were also able to confidently answer all my queries too.
Many thanks lads!!!
22. April 2024
Bewertung ohne vorherige Einladung
Very exciting day for the family
Very exciting day for the family. 2 great guys delivered and installed our hot tub. Joe and Sam are very professional guys. Installed item with out a problem and went through the set up with us stage by stage.
18. April 2024
Bewertung ohne vorherige Einladung
Hot tub delivery and installation
Aaron,joe,sam, Jordan have installed my hot tub and were friendly, helpful and great fun to have in the garden. The new hot tub is amazing. Thanks guys
16. April 2024
Bewertung ohne vorherige Einladung
Nate did a first class job replacing 2…
Nate did a first class job replacing 2 of our pumps
16. April 2024
Bewertung ohne vorherige Einladung
Just taken delivery of our Hot Tub
Just taken delivery of our Hot Tub and Aaron,Sam and Tony were brilliant. Explained all the workings and had a great chemistry lesson! The lads were very polite and full of chat, it's so nice to receive such great customer service.
Would highly recommend and now just waiting for the tub to heat up and the wine is on ice!
4. April 2024
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Andrea,
Thanks for the amazing feedback.
We always aim to please and it sounds like the guys did us proud.
Hope you enjoy the wine!
Kind regards
The Team at Johnsons
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