Jaguar Land Rover Bewertungen 346

I would give them zero stars if possible. The worst customer service imaginable. When escalated to the head office the standard response of call the emergency support if you have a tech issue other wise get lost! What was once a great brand is no more. They genuinely do not care about the customer experience and accept poor quality of product and customer service.

Jaguar Roadside assistance is a complete failure. After 5 phone calls, promises and no help for 24 hours i gave up and called CAA - took 2 minutes and help arrived a few hours later. Not sure why they continue using 3rd party US based “Urgently” as a provider judging by the similar ratings online. This reflects poorly on Jaguar.

***SHOCKING SERVICE*** DO NOT BUY THIS MAKE VEHICLE**

Been asking since 20th may for a call back sent multiple emails even to the CEO & nothing back. called today which I have recorded and the young lad put the phone on me! You just can’t write it! They rant and rave how Land Rover is good car, but don’t want to pay UNDER THE WARRANTY when it goes wrong as a common fault which is the engine failure cylinder 6! Not one person have bothered to call it contact us in regards to this! Definitely taken these to the financial ombudsman without a shadow! Disgusting customer service from this pathetic excuse of a ‘prestige’ company!

On March 23, 2025, I booked an MOT service with Grange Jaguar Land Rover Swindon for May 5, 2025. My booking was confirmed via text message. However, on April 29, 2025, I received a call from Swindon Jaguar Land Rover informing me that the MOT appointment could not proceed as scheduled due to the company transitioning to a new name. I was assured that the MOT would still be carried out on May 17, 2025, at the same time, on a Saturday morning. Understanding the circumstances, I accepted this change.

On May 1, 2025, I received an email stating that Grange Jaguar Land Rover would become part of Marshall Motor Group, but that all bookings and service plans would remain intact, with no action required on my part. However, on May 13, 2025, I received yet another call stating that my MOT could no longer be carried out at all.

During this conversation, I spoke to a manager—whose name was not provided—who repeatedly stated that they could not fulfill my booking and instead arranged an alternative MOT appointment at a different garage. Initially, I was not informed which garage this was, but I later learned that it was Kwik Fit. I want to make it clear that this alternative is completely unacceptable to me. I specifically chose to book my MOT with Jaguar Land Rover because I have had negative experiences with third-party garages in the past. This situation has caused significant inconvenience and frustration, as I had expected the services promised under the Jaguar Land Rover service plan to be honored.

Furthermore, the attitude of the manager I spoke with was extremely unprofessional. He showed little concern for the difficulties I was facing, repeatedly stating that I had booked with Grange Jaguar Land Rover rather than Marshall Motor Group, and that they could not accommodate my service despite prior assurances.

Under official defender extended warranty the engine had compression issues at 46k miles and a new engine required. Warranty company refused to cover on the basis it is an inherent engine problem (many other ingium engines have failed). JLR so far only offering 60% contribution. Under the consumer rights law if there is an inherent problem they should cover 100%

Bought a 3 year old Jaguar I-Pace in November 2023. Earlier this year it started having issues charging intermittently. Phoned Jaguar on March 10th and was told the earliest I could book car in was 12th May!! Ended up having to hire cars during this period as the car would only charge occasionally. Car went in on the 12th of May. Was diagnosed as needing a replacement junction box and also has a battery cell issue (covered by manufacturer’s warranty) and a faulty 12v battery. Have been quoted over £5.2k for the repair (extended warranty covering £2k) and possibly more for a replacement 12v battery. Don’t know when repair will be carried out as part not in stock and they are “so busy”. Car can’t be charged so can’t be driven and they can’t even find me a courtesy car even though I’m entitled to one. It’s a disgrace that this supposed elite brand car manufacturer is charging so much to repair a car with only 37.5k miles. The I-pace is notoriously unreliable, something I unfortunately learned after purchasing it. The car is literally costing me thousands, not what I expected when buying a Jaguar. £258 per hour labour!! How will this brand survive now that they plan on making only electric vehicles when the only one they’ve ever made has been a complete disaster?? Avoid Jaguar!!

Propriétaire d’une Jaguar de 23000 km,
J’ai un voyant orange qui c’est allumé, j’ai consulté la documentation qui préconise de s’adresser à la concession la plus proche. Je me suis rendue sur place à la concession de Bassusary et j’ai été très mal reçu par une dame qui m’a précisé qu’il fallait attendre deux mois pour avoir un rendez-vous. Je trouve cela inadmissible qu’une marque de prestige comme Jaguar n’´aie pas un technicien à disposition dans ce garage pour analyser l’importance de l’incident qui pourrait être grave et pourrait endommager le moteur et créer une panne beaucoup plus grave. Je suis très très déçu. C’est une concession a fuir.

If I could give minus stars I would. Service at the Norwich branch has been shocking and my I-Pace since purchase has regularly been developing a repeated fault. They took my car for what they told me would be a two week repair and I got it back 4 months later. Despite repeated attempts to find out what was happening there was no communication and no apology. Staff were rude and dismissive once I had signed for the car. Spend your money elsewhere.

My first review was removed - which proves JLR are trying to brush this issue under the carpet. Lots of JLR Diesel vehicles from 2017 upwards, some new ones too, are experiencing expensive fixes with the DIESEL PARTICULATE FILTER. Be warned, do your research, there are currently several class action law suits afoot. Lots of info online - sadly too late for me over £4000 to fix.

What a scam of a Car Company!
I bought my Jaguar from a reputed Car dealership JLR at Huddersfield for 60,000+ and in few months time it started showing alerts of low Coolent level.. took it back before the warranty ran out but they sent me back just replacing the Coolent pipe, without looking at what caused the leak!. Now again in another few months I am being told that the Head Gasket was gone, leaving me a bill for 4000 pounds. & JLR don't want to take responsibility as the warranty had run out! I would NEVER NEVER buy a Jaguar Land Rover & Wouldnt reccoomend it to anyone!.. VERY POOR MANUFACTURERS! & CHEATS!

Over a year and car still not repaired. DVSA now involved . Customer service act unawfully and repairs take years.

This is absolutely outrageous. A car with just 120,000 km (74,000 miles), fully serviced at the official dealership, now needs a complete engine replacement? That’s beyond unacceptable. I followed every guideline, did every service on time, and still ended up with a catastrophic failure. This is either a manufacturing defect or a complete lack of quality control. I trusted this brand, and now I’m left with a massive repair bill. Never again.

So disappointed.

Appalling customer service - continual issues with AC over the last 9 months.

In for a 2nd warranty repair and 3 months later no resolution. We want to hand back the car under voluntary termination but we can't, and no-one can give us any clarity on when the car will be repaired.

Whilst it drives very well, the customer service from head office has been poor and whilst the retailer in Melksham has done what they can to help - we are without our car and have no idea of when it will be repaired.

We just want to get rid of the Jaguar IPace now and buy a reliable car!

0/10 - WOULD NOT RECOMMEND JAGUAR. Sad as we thought we were buying into a premium, reliable brand with great customer service.

Je téléphone au garage parce que ma batterie est totalement déchargée et je ne peux plus ouvrir la coffre où elle est placée pour la recharger.
Le responsable me répond que la garage ne se déplace pas et qu'il faut amener la voiture .... !!!
La voiture est totalement immobilisée et j'avoue qu'un garage qui vous laisse volontairement dans la difficulté ne mérite pas de représenter Jaguar.

Own a 2019 Land Rover Sport SDV with less than 39000 miles covered. The vehicle was serviced in October of last year and has been in use daily since then. The engine oil has leaked out of the oil filter and ran the oil to a level where it was catastrophic for the engine but no oil warning light appeared. Called JLR to tell them of my dilemma and they showed zero interest whatsoever. This will be the last Range Rover I will buy as the repair bill is over 15K ! Got zero choice but to have it repaired. Complete crate engine and new turbos are required. What an absolute dreadful product and even worse customer service.

Engine issues on my evoque which, although now out of the warranty period, has only done 29k miles. JLR couldn't care less, local service team never answer the phone and I couldn't even communicate with then through the call centre because they couldn't get in touch with them either. I even went down the route of trading this car for another brand new evoque, despite the issues, yet I got treated just as badly as a potential sales customer! Having put a deposit down and committed myself to a substantial 4 year lease I was given radio silence in return; no thanks for my custom and no response to an email I sent checking everything was ok. When I rang a few days later to check next steps I was greeted with a 'what do you want' tone and the statement of 'i only get in touch if there is a problem'. I cancelled the order and opted for a repair at a local JLR approved garage since I couldn't get anywhere with JLR service dept. Now JLR are refusing to acknowledge the incredibly poor quality of their engines by hiding behind the fact they didn't do the work like that somehow gives them an argument that the work wasn't required 🤯

My Discovery Sport P300 Hybrid went in for a re-call/Service and engine management light in Nov 2024. Re-call work and Service was caried out but unable to remove the engine management light and was advised the vehicle needed a main battery pack. As the engine management light is on I was unable to give the car its first MOT in Jan and the car is still off the road as JLR advise there is still no ETA for the part and they have no idea when it will be available even after 4 months of waiting for it.

How can JLR continue to promote electric/Hybrid vehicles when they have no ability to replace a main battery pack when it fails?

There must be batteries available and JLR choose to prioritise and manufacture new vehicles and not use them for faulty in warranty repairs even when a customer is without a vehicle until repaired.

J'ai emmené ma landrover au garage landrover Paris pour un problème de clefs. On me présente une facture de plus de 1500 euro pour changer tout le système. Il s'avère que je me suis aperçue qu'il fallait juste changer les piles des clefs ! Elles fonctionnent parfaitement bien. A fuir !

Had a great superb salesman in the form of Harry Godsland in the Swan valley Sytner JLS.
From the initial enquiry to driving it off the forecourt he was super efficient, knowledgeable, very proactive and very professional.

He was very personable and a massive asset to your company, with a turnaround in just 4 days as I was car-less and needed the vehicle pronto.

He took his time to explain, was very patient and was very thorough in his desire to make sure we were comfortable at every stage of the process.

He also made sure this was the right vehicle we were buying and along with the showroom team were very welcoming in their approach to greet us.

Range Rover Evoque in for m.o.t failed on front sub-frame. After having owned car for 13 years regularly serviced. Now being told 9th of April before the new sub-frame will arrive no support what so ever from JLR absolutely appalling service from them, 4 month without a car. Will never buy from JLR again