jiomart.com Bewertungen 364

This has been one of the most disappointing customer service experiences I’ve had. I placed an order on February 28 on the jio mart app with an expected delivery during the first week of March, yet the order status still shows “under process” with no meaningful update.

What makes the situation even more frustrating is the lack of proper customer support. The chat service repeatedly responds that it cannot understand my complaint or that it cannot assist with the issue. As a customer, it is extremely frustrating to be unable to get even a basic update about an order.

For a platform that handles online orders, timely communication and responsive customer support should be the minimum standard. Unfortunately, my experience so far has been far from satisfactory. I sincerely hope the company improves its support system and order tracking transparency for customers.

I have ordered Anjeer 250 + 250 gms pack,
i received Raisins 250 gms pack

I called customer care, they redirected me to Chat on mobile app,

Mobile app chat is giving me pre meditated answers, for wrong product complaint, the chat mentioned since there is no return policy we can not do any thing

i had ordered it on 24th feb, i got delivery on 4th march. This is the worst experience in last few years.

The worst service ,I placed an order for first time , after making payment I am not able to view my order in the app , it's showing empty and no updates about the order placed. The app is not even loading the home page.

They give offers on some of the things and when it comes to checkout the price becomes the original one they think we won't notice, the whole checkout list is some unnecessary useless stuff they give the total amount more than 1k while my total is 525 (with the discount price) but they also shows the discounted amount that makes no sense and at the end the whole total bill of yours will be the original price like 850 while they showed the discount amount as 525. Jiomart is a total scam. There should be one 0 star they don't even deserve the 1star.

1 star because I cannot give a minus 100 stars to JioMart.

You get good pricing, but once you receive a bad/damaged product the customer service sucks. You will have to make a lot of calls, send a lot of emails but still probably not receive a resolution.

Extremely disappointed with JioMart. They promise quick delivery, but it has been almost 16 HOURS and my order is still not delivered.
I have called customer support multiple times, and every single time I was given false assurances like “5 minutes” or “10 minutes”. This is highly misleading and shows complete lack of professionalism.
The customer service agents are, dismissive, and irresponsible. I have called, sent emails, and even raised a formal complaint, yet there has been no resolution, no clarity, and no accountability.
If JioMart cannot meet its own delivery commitments, they should stop advertising fake timelines. This experience has wasted my entire day and caused unnecessary frustration.
Do NOT order from JioMart. Worst delivery experience, poor customer support, and zero respect for customers’ time.

Overall, JioMart has a lot of potential to become really good for online groceries, but right now it seriously lacks smoothness. The website feels laggy and buggy, and sometimes even a small wrong click randomly throws you back to the homepage, which is super frustrating. The app is even worse than the website it’s way too slow, products aren’t listed properly, and half the time you can’t even find items through normal search. Weirdly, if you search the same product on Google with “JioMart” added, it shows up, which just makes things harder for the customer. The whole platform needs to be more efficient and less buggy, and something like a dark mode could actually help users view products more comfortably. Also, instead of showing heavy discounts and then sending old stock, it would be better to sell at original prices with fresher products. A 2-month gap is understandable, but getting products that are around 8 months old really ruins the experience. Overall, the idea is strong, but the execution still needs a lot of work.

Really not happy with the delivery experience especially the delivery boy .

Not calling and just horning his bike at front of my house and then calling me and approaching me in in a rogue voice. Handling a bag to pick up all the delivery products.

Really a worst case scenario.

Kindly follow up on this order regarding the delivery and take strict action on the delivery boy.Not fit for this job.

Prince.

I had ordered few things by prepaying. As it was taking them forever to ever process my order I cancelled it and they never happen to refund my money but the app shows that it has been refunded. When I try to reach the helpline there are only bots which doesn't solve my problem at all. I wasn't expecting such scam from this mart,no wonder they're so rich because they steal money like this from everyone. So irresponsible, stop looting the poor people. Just give my money back

Didn't Dileverd my Order ,when I Tried to connect Jiomart Agent they just don't connect any call !! After tracking Order app Showcase It's Dileverd and If We request to refund, app Don't Refund amount, Totally Waste of Money and Time ! Fake App I have Ever Used! My Rating Star is Zero 0

I ordered fruits and vegetables both were substandard and their services are also poor as their customer care and resolving query

Worst experience not Derlvary products I am unhappy to service

I ordered a specific product, but instead I received something completely different and even from another brand. When I tried to return it, the company refused to help and kept insisting that I return the product I originally ordered which I never received in the first place. Instead of fixing their mistake, they put the blame and burden on me, which was extremely frustrating and stressful. This kind of treatment feels like harassment toward a genuine customer who simply wanted what they paid for. This experience has been disappointing, inconvenient, and completely unacceptable.

They are not refunding money in prepaid orders. The unavailability is shown after the money paid. No customer service only recorded message you get.

There system and employe management is worst when we make and order form jiomart quick they will say some products are unavailable but the product still shows in the app the worst part is that the unavailability is informed after placing the order if you made a prepaid they will say after preparing the order or if you choose COD they will inform the unavailable during the delivery which both doesn't give and option to add an alternative product to our order . And these bad system being misused by the delivery boys they will intentionally say the things are not available that they feel important or exclusive to jiomart that we make an another order but i ordered the same product again that same moment and another delivery agent showed up with the exact products i wouldn't doubt this if there where many stores in my location but there is only one store . And i don't know if jiomart is intentionally doing or supporting this because we want to make orders from the brand that they promote or because we want to make more orders . Is jiomart being manipulative or the delivery boys if jiomart seeing this this doesn't increase your sales this will destroy your reputation and decrease the sales

I have ordered a cheese and 2 bounty chocolate where cheese was damaged and both the chocolates were expired from November itself and they sold me the product

I ordered an item with MRP Rs. 999, and JioMart delivered substandard items of the same brand with MRP Rs. 699. I raised a complaint but their reply is that both are cashews. JioMart's unprofessional employees don't even know that there are different qualities of cashews. I regret ordering from JioMart and will never come back.

Don’t buy anything from jiomart chip quality product selling. I have ordered rice 10 kg it completely packed product inside after opening it’s full of bugs insect no any response from jiomart customer care

I have had very bad experience with the jiomart app multiple times.
many times they send the wrong order or incomplete order.
Inspite of multiple calls and complaints the issue is never resolved.
after the while they will start saying that the window for refund or replacement is over. Even when the delay is from their side.
the need to learn some ethics from big companies like Amazon.

Completely useless company. Fraud and scams people. Sends wrong parcels and does not refund. Pathetic customer service. Please never ever shop from jiomart.