Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails wer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Mehr ansehen
Unternehmen hat geantwortet
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Mehr ansehen
Unternehmen hat geantwortet
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Kontaktinformationen
76E Stoddard Road, Mount Roskill, 1041, Auckland, Neuseeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,5
Hervorragend
329 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great and positive experience 🖤
Such a great and positive experience 🖤
The shop I ordered from didn’t ship to my country, so I had to look up for alternatives and found Jetkrate. I was skeptical at first but everything was perfect!!
I’m very grateful for the support I got when I made a mistake with my order address. They replied very quickly and helped me fix everything. (Thank you, Hannah!) Such lovely service and shipping to Finland was super fast <3 I strongly recommend
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Mina,
Thank you so much for the lovely 5-star review 🖤
We’re really glad Jetkrate could help when the store didn’t ship to your country, and even happier to hear everything worked out smoothly in the end. Mistakes happen, so it’s great to know Hannah was able to jump in quickly and get things sorted for you.
Super pleased your parcel made it to Finland quickly as well. We really appreciate the recommendation and would love to help you again anytime 😊
Fast communication
Fast communication, excellent customer service, regular postal shipping not available so this was my only hope.
19. November 2025
Antwort von Jetkrate
Hi there,
Thanks so much for the 5-star review!
Glad to hear our communication was fast and that our team could help with a solution when regular postal shipping was not an option. Really appreciate you putting your trust in Jetkrate.
If you ever need anything else, we’re here to help 🙂
The receiving and updating of parcels…
The receiving and updating of parcels received was one of the fastest experienced.Customer service replies excellent with timely response.
18. November 2025
Antwort von Jetkrate
Hi Dan,
Thanks so much for the 5-star review!
Really happy to hear that our parcel receiving and updates have been some of the fastest you’ve experienced, and that the team’s replies have been timely and helpful.
We really appreciate you choosing Jetkrate and look forward to helping you again soon 🙂
Everything Great with Jetkrate
It was absolutely everything great and safe. Thank you for the outstanding service.
Will use Jetkrate 100% again:)
17. November 2025
Antwort von Jetkrate
Hi Lukas,
Thanks so much for the 5-star review! Really glad to hear everything went smoothly and you felt your shipment was safe and well looked after.
We appreciate you choosing Jetkrate and can’t wait to help you again next time 🙌
Thanks again!
Antwort von Jetkrate
Hi Rick,
Thanks so much for updating your review – we really appreciate it. Glad we could work through the issue together and get things sorted for you.
If you ever need anything in the future, we’re here to help. Thanks again!
Excellent service and very quick
Excellent service and very quick! Well done to all of you! Thank you very much!
28. Oktober 2025
Antwort von Jetkrate
Hi Spyros,
Thank you for the brilliant feedback! We’re delighted you found the service excellent and quick. I’ll pass your kind words on to the team – they’ll love hearing this. Thanks again for choosing Jetkrate!
Antwort von Jetkrate
Thanks so much for your kind review! We're glad you found our forwarding service quick and reliable — that’s exactly what we aim for. We appreciate your support and hope to assist you again soon! 🚀
Reliable and easy to use
Easy to find my items and the support staff are very helpful when I have queries.
However, I hope you have other means of payment method, rather than just PayPal & Bitcoin.
23. Oktober 2025
Antwort von Jetkrate
Thank you, Anita! We're so pleased to hear you find Jetkrate reliable and easy to use, and that our support team has been helpful.
You’ll be happy to know that as of last week, we now accept debit and credit card payments directly, along with Google Pay and Apple Pay – in addition to PayPal and Bitpay. We hope this makes things even easier for you next time!
Every thing was easy to manage and very…
Every thing was easy to manage and very quickly done
I recommend
23. Oktober 2025
Antwort von Jetkrate
Thank you so much for your feedback! We're glad to hear everything was easy to manage and processed quickly. We really appreciate your recommendation and look forward to helping you again soon. 🚀
A outstanding plateform - Great professional
I was supported perfectly from start to finish. At every stage, the team guided me, responded promptly, and found the right solution. Special shout-out to Hannah for her professionalism and kindness—clear, responsive, and always proactive.
In short, an impeccable experience—if I could give 10 stars, I absolutely would!
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Thank you so much, Audrey! We're delighted to hear you had such a smooth experience from start to finish. Your kind words about Hannah and the team mean a lot — we’ll be sure to share your feedback with her. We truly appreciate your support and look forward to assisting you again soon! 🌟
Highly recommend
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Director of the company & was shown genuine compassion, empathy & he was always available to reply to my emails etc. I would definitely recommend Jetkrate. Thank you so very much, Varun.
10. September 2025
Antwort von Jetkrate
Hi Moote,
Thank you for the fantastic review! We’re delighted you found us reliable, and we really appreciate the recommendation. We look forward to helping with your next shipment.
Great service at zero costs
I made just one shipping for now and was perfect. Looking forward to continue using this service in Australia.
17. September 2025
Antwort von Jetkrate
Hi Alan,
Thank you for the brilliant review! We’re chuffed to hear your first shipment went perfectly. We can’t wait to keep helping you with future deliveries in Australia. Thanks for choosing Jetkrate!
Love the service
Love the service. Forwarding is technically challenging for most couriers and requires trust. I think Jetkrate is a trustworthy company and enabled me to expand my business. Efficient, fast and transparent. They know what they are doing. Please don't change. Thanks Hannah.
26. August 2025
Antwort von Jetkrate
Hi Big Oz Lebowski,
Thank you so much for your fantastic review! We’re thrilled to hear that Jetkrate has helped you expand your business and that you’ve found our service efficient, fast, and transparent. Trust is at the heart of what we do, and it means a lot to know we’ve earned yours.
Hannah and the team really appreciate your kind words - and don’t worry, we’ll keep doing what we do best!
Well executed
Fast, convenient, and well executed with a minimum of fuss. The web site could be a little easier to navigate, but worked perfectly, was quick and did everything it was supposed to do, which is something or a rarity on todays e-commerce sites.
The only downside was the postage was more than I was expecting from the advertising. I'm not sure what could be small enough to qualify for the advertised "From" price. A sheet of scented tissue paper perhaps?
27. August 2025
First time user
I was nervous about ordering a designer handbag from New Zealand but I really wanted the bag and it was sold out everywhere. I am so pleased that I used Jetkrate to get it to me in Aus! It was quick and straightforward and the bag arrived in perfect condition! I would not hesitate to do this again if needed in the future
22. August 2025
Antwort von Jetkrate
Hi Kristy,
Thank you for sharing your experience! We’re so pleased to hear that your first time using Jetkrate was such a positive one and that your designer handbag arrived quickly and in perfect condition. It’s always a bit nerve-wracking with high-value items, so we’re glad we could make the process smooth and straightforward for you.
We really appreciate your trust in us and look forward to helping you again whenever you need.
The repacking was fantastic and the…
The repacking was fantastic and the service itself but had I have know that the cost to ship $40 worth of tea to NZ would cost substantially more than the product itself I probably wouldn't have bothered.
21. August 2025
Antwort von Jetkrate
Hi AJ,
Thank you for your feedback - we’re glad to hear you were happy with our repacking and the service overall.
We do understand your concern about shipping costs. International couriers charge based on the greater of the scale weight or the volumetric weight, which can sometimes make the cost disproportionate to the value of lower-priced goods. While we always strive to provide competitive rates, shipping small, lightweight but bulky items can unfortunately lead to higher costs than expected.
We appreciate your honesty and will continue working on ways to make our pricing as clear and transparent as possible upfront. We hope we can assist you again in the future with a shipment that provides even better value.
Antwort von Jetkrate
Hi there,
Thanks so much for the 5 stars! We’re chuffed we could help you get an item you couldn’t find anywhere else. That’s exactly what Jetkrate is here for. Appreciate the shout‑out and we’re here whenever you need us next.
Antwort von Jetkrate
Hi there,
Thank you for your wonderful feedback! We’re glad to hear your item arrived on time and that our communication met your expectations. We’d be delighted to assist you again in the future.
Antwort von Jetkrate
Hi there,
Thank you for your kind words! We’re so pleased to hear you found our forwarding service quick and easy. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.