Jdhsonline Bewertungen 

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

Thank you for taking the time to share your experience, and we’re truly sorry. Waiting eight weeks and then receiving your light damaged is not the experience we want for anyone, and we understand your frustration.

We want to be open about what happened. During the July and August heatwave, demand for our fan lights was far higher than we expected, and it caught us completely off guard. To keep up with orders, some items were sent directly from our overseas supplier, which led to the long delivery times and, in your case, damage in transit. We take full responsibility for this.

Since then, we’ve made important changes. Our products are now stocked here in the UK, so orders are delivered within our stated timeframes, and the delays you experienced have been resolved.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re sorry to hear about your experience. Delivery times in July and August fell well short of what we promise. Demand during the heatwave was far higher than we expected, and we didn’t handle it as well as we should have. Our products are now stocked in the UK, and those delays have been resolved.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re sorry for the frustration you’ve experienced, and you’re right that the returns process wasn’t handled as it should have been. During the summer, demand was much higher than we expected, and our service fell short. We’ve since moved our stock to the UK and reviewed how we handle returns.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re sorry. Sending the wrong item and then being slow to put it right isn’t acceptable, and you shouldn’t have had to chase us. When the wrong item is delivered, the customer should receive the correct item or a full refund, not a partial offer.

During the summer, demand was much higher than we expected, and our service fell short. Our products are now stocked in the UK, and we’ve improved how quickly we respond to customers.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re very sorry. You returned your order correctly, with tracking and proof of delivery, and your refund should have been processed promptly. Instead, you had to chase us and go through your bank. That isn’t acceptable, and we apologise.

We can confirm that the full amount for both orders has now been returned to you through your card provider, so there is nothing further outstanding on your account.

Our team was overwhelmed by much higher demand than expected over the summer, and some returns weren’t processed when they should have been. We’ve since made changes so that returns are now refunded on time.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re sorry to hear about your experience. When a customer sends an item back, they should receive their refund promptly, and we fell short of that over the summer when demand was much higher than we expected.

Since then, we’ve worked through our outstanding returns and processed refunds for customers whose returns we’ve received. We’ve also changed our process so that returns are now refunded on time.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re sorry. If an item arrives damaged, you’re entitled to a full refund, including the cost of sending it back, and you shouldn’t have had to chase us for it. Over the summer, demand was much higher than we expected and returns weren’t processed as quickly as they should have been. We apologise.

We’ve since worked through our outstanding returns and changed our process so that refunds are issued promptly once a return is received.

Antwort von Jdhsonline

14. Okt. 2026

Dear Megan,

We’re sorry for the frustration, and for not keeping you updated after we told you your refund was on its way. That isn’t the level of service we aim for.

JDHSONLINE is run by JAHANDHS LTD, a company registered in England and Wales (company no. 17024621). Over the summer, demand was much higher than we expected and our responses were slower than they should have been. We’ve since made changes to improve this.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re very sorry. A burning smell from an electrical product is a safety concern, and you should have had a reply straight away. Please stop using the fan and keep it unplugged.

Your emails should never have gone unanswered, and we apologise. Over the summer, demand was far higher than we expected and our responses fell well behind. We’ve since made changes to make sure customer messages are answered promptly.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re sorry your item arrived damaged and not as you expected. That’s not acceptable, and we apologise.

Over the summer, some orders were sent directly from our overseas supplier while we dealt with unexpectedly high demand, which led to longer delivery times and, in some cases, damage in transit. Our products are now stocked in the UK, so orders are checked and delivered faster.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re sorry for the delay, and for replies that didn’t answer your questions. You deserved clear, specific answers and accurate tracking, and we let you down.

Over the summer, demand was much higher than we expected and some orders were sent from our overseas supplier, which caused delays and limited tracking. Our products are now stocked in the UK, so orders arrive faster with full tracking. We’ve also improved how we respond to customer messages.

Antwort von Jdhsonline

14. Okt. 2026

Dear Customer,

We’re sorry that only one of your two lights arrived, and that you were left chasing us for the second. Repeated promises without a result aren’t good enough, and we apologise.

Over the summer, demand was much higher than we expected, and some items were sent separately from our overseas supplier, which caused long delays. Our products are now stocked in the UK, so complete orders arrive together and much faster.