iWofly Bewertungen 

168
TrustScore 3.5 von 5

3,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

Hi, I tried to contact the customer service via email, since I need to amend the passenger's information, but I received no reply. I also tried calling the international numbers provided, but in vain.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can hav... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to... Mehr ansehen

Unternehmensdetails

  1. Reisebüro

Vom Unternehmen geschrieben

HELLO! We are iWofly, an online flight booking site for travel enthusiasts, value seekers and destination hunters! With a team full of professional, playful and passionate practitioners, we are constantly perfecting our technologies and methods to make your online booking experience easier and faster. No matter your next destination is under the Arctic Sky or above the Tasman Sea, we are thrilled to be the portal to your extraordinary journeys! ✈️


Kontaktinformationen

3,3

Akzeptabel

TrustScore 3.5 von 5

168 Bewertungen

5 Sterne
4 Sterne
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1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,3

Alle Bewertungen

(168)

22 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Booked a flight for my family for…

Booked a flight for my family for summer vacation. Everything went well and all my inquiries about the flight and other related matters were handled professionally and smoothly.

Cheers!! will be using/booking future flights with iWolfy.

31. Januar 2023
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Miss Gigi Marie,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Look forward to serving you again!

Judy

Bewertet mit 4 von 5 Sternen

-Is it trusted or no?

-Is it trusted or no?
Yes.

-How to check in?
You need to go to the check in counter and show your booking number. You cant self check in.

-Procee duration?
Around 1-3days. Honestly not that slow. U can even get confirmation w/i 24hrs.

Honestly, they’re so patient. At first when i tried to check in online, it cant bc it asked the their phone number which chinese number. I asked them many times how to book thru email. Imagine there are tons of people like me out there. iwofly is good. So bc i didnt know how to check in, i asked the airport staff and they told me to go to the counter. As i check iin very late, i luckily obtained hot seat lmao haha anw thanks iwofly for your patience.

P/s: their operation hrs is starting from 9:30am(gmt8) so dont expect early replies before tht hrs.

15. Dezember 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear client,
It is our pleasure to assist you.We thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Assuring you of our best attention at all times.

Look forward to serving you again!

Bewertet mit 4 von 5 Sternen

They are responsive

19. Dezember 2022
iWofly-Logo

Antwort von iWofly

Dear Client,

Thank you for your positive feedback! We are delighted to hear that you found our team responsive. Your satisfaction is important to us, and we appreciate your acknowledgment of our efforts.

If you have any further comments or suggestions on how we can enhance your experience, please feel free to share. We look forward to serving you in the future.

Best regards,
Customer Service Team

Bewertet mit 4 von 5 Sternen

Booked the cheapest price during the…

Booked the cheapest price during the holiday peak from this site, and they gave the eticket reference ID of the airline of which I was able to check that we did have check in baggage allowance, Iwofly email confirmation indicated “no baggage”. I hope they can improve their site for management of tickets and for chat service.

26. Dezember 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Mica Mendoza,

Thank you for choosing us for your travel needs and for sharing your feedback. We appreciate your valuable comment regarding the disparity in baggage information between the airline's e-ticket reference ID and our confirmation email.

We apologize for any confusion caused and are committed to enhancing our ticket management processes to provide more accurate and consistent information. Additionally, we acknowledge your suggestion about improving our chat service, and we will certainly work on refining this aspect.

Your feedback is crucial to our continuous improvement, and we thank you for bringing these concerns to our attention. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.

Kind regards,
Customer Service Team

Bewertet mit 5 von 5 Sternen

This is the first time I have used…

This is the first time I have used iWofly serrvice.
FYI, I booked a round trip from KLIA to Kota Kinabalu for my family consisting of seven passengers.
I am satisfied with their service because everything I booked was in accordance with, what they advertised and promised. In terms of customer service, they replied to my email timely and swiftly. The most important thing here is we must check our email and keep ourselves updated.
I would like to thank them for making my journery enjoyable and memorable.

17. Dezember 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Kamsuri Mohamed,

Thank you for choosing iWofly for your journey, and we truly appreciate your positive feedback. We are delighted to hear that your first experience with our service, booking a round trip for your family, met your expectations.

It's heartening to know that everything you booked aligned with our promises. We also appreciate your acknowledgment of our timely and swift email responses. Your emphasis on staying updated via email is well noted, and we will continue to strive for seamless communication.

We are thrilled to have contributed to making your journey enjoyable and memorable. We look forward to serving you again in the future.

Best regards,
Customer Service Team

Bewertet mit 5 von 5 Sternen

Customer services very helpful.

Customer services very helpful.. I have press wrong detial for my 2nd passenger.. I have send email to ask them to change it for me.. They reply me very fast.. No need to wait for long time they have change for me already..

15. Dezember 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Supattra Kwang,

Thank you for sharing your positive experience with our customer service team. We are pleased to hear that our team was able to assist you promptly and efficiently when you encountered an issue with the details of your second passenger.

Your feedback is valuable to us, and we appreciate your acknowledgment of our quick response and resolution. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.

We look forward to serving you again in the future.

Best regards,
Customer Service Team

Bewertet mit 5 von 5 Sternen

good job iwofly

good job iwofly! thank you for the immediate response for my inquiries 💕
i arrived safely and the price was reasonable! till next fly ✈️

10. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DONT BOOK FROM iWofly

DONT BOOK FROM iWofly. Bad service!

They just simply cancel my flight booking the next day because they said the price went up and blame me because my name is too long so they cannot proceed. this is such a lame excuse. i've never encountered this problem in my whole life.. This is so stupid. Waiting for the refund takes ages and i have to book again, and of course, i will never book from them again!

7. Dezember 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Client,

We genuinely apologize for the inconvenience you've encountered and appreciate you taking the time to share your experience. We deeply regret any frustration caused by the cancellation of your flight booking due to a price change and the issue with your name length.

We understand the importance of reliability and clear communication, and we acknowledge that this experience fell short of your expectations. We are actively reviewing our processes to prevent such situations in the future and improve our overall service.

Once again, we apologize for any inconvenience caused and appreciate your understanding during this process.

Best regards,
Customer Service Team

Bewertet mit 1 von 5 Sternen

Horrible experience!

Horrible experience!!
I booked and paid for round trip, when I got to the airport , the staff told me there was no my record on it !!
Ended up I have to get a new one with double price for only one way also stayed up at the airport for 6 hours!!
What the fuxking poor and unreliable service !! DO NOT BOOK THIS COMPANY !! It’s a mess !!

26. November 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Lai shan Yeung,

We have not received your email reply for a long time, and we have been trying to contact you, please check your email box, we need you to provide your Receipt for re-purchasing tickets, and we will apply for reimbursement for you.

Bewertet mit 5 von 5 Sternen

l book my flight ticket and happy with…

l book my flight ticket and happy with the price. This in my first time booked through this ticket egents. thank you very much

17. November 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Esmael Harun,

Thank you very much for your support, we will try our best to provide better service and preferential air tickets for our customers.

Bewertet mit 1 von 5 Sternen

I will never book with iWofly Service…

I will never book with iWofly Service again. They added another person to our ticket purchase. What the hell? Asked the airline about it and they stated that iWofly Service used an old pandemic coupon to book this other person. Also, airline had incorrect booking information to identify that we did pay. We called iWofly Service who looked into and corrected the mistake. I felt that they should have checked everything when they took our money. Asked for a refund and they refused. I just want t refund for their poor customer service. Oh well. DO NOT USE iWofly Service for anything.

4. November 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Wayne C. Robinson,

It's a pleasure to serve a little celebrity like you.
Regarding your order issue, we have dealt with it for you in a timely manner after receiving your email, and we sincerely apologize for this.

But you chose to apply for a refund, unfortunately, the ticket you bought was a LOW-PRICE airline ticket, and you know your ticket rules before you buy the ticket. so you cannot apply for a refund, and you threatened us that you would give us a bad review.

We are sorry, each ticket has ticket rules, and we must abide by the airline ticket rules unless it is under the influence of force majeure.

We apologize again for the inconvenience caused to you, and we will continue to improve our workflow and web design to make passengers trust us more.

Bewertet mit 1 von 5 Sternen

Worse experience ever

Worse experience ever! I would give them zero stars if possible. DO NOT BOOK FROM IWOFLY! Had to cancel my booking because the airline changed schedule conveniently after I successfully booked the flight. No initiative or update from their side and kept blaming the airline when asked about the refund. Finally got my refund after 6 long months. And after I kept emailing them again and again. Funny that they asked me to be patient when they took 6 months to process the refund. Poor service!

Update: You have 76 reviews here and 71% of those are rated 1 star. The negative reviews all revolves around having to experience crappy service from your company so stop giving excuses. Poor service period!

1. November 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Ms Jamaludin,

We're sorry to have made you wait 4 months to get your money back, but we did send you a schedule change notice.

Bewertet mit 1 von 5 Sternen

SCAM website

SCAM website, do not buy!
I just booked a ticket with them and through all pages it showed a low price (with taxes and all additional services) when you finally press "pay" the price suddenly increases by over 50% without notifying you that you are agreeing to a new, changed price. Currently writing the credit card company to deny the booking.Customer support also does not reply

Edit: The website blames this on the common change of flight prices in industry. Any other website usually notifies you when there is a price change. This is my first experience where a website will make you go through seat, baggage, insurance selection and consisently show you the same price. Then when you are shown the final price and agree to pay you are directed to selecting your method of payment. That is when in the upper right corner, the tiny number representing the price changes (by way over 50%). Showing prices way below all competitors and then only changing it at the very last second is definatly intentional in order to hope customers won't notice they will actually be charged way more. And apparently this is quite common for this website. Or maybe it is just a coincidence that almost 80% of their reviews are 1star. I would recommend everybody to not support this scam website.

5. November 2022
Bewertung ohne vorherige Einladung
iWofly-Logo

Antwort von iWofly

Dear Ms SALHOFER,
Thank you for choosing IWofly.
We are so sorry for your bad experience. But in the air ticket industry, the price change is unavoidable. We guarantee that passengers are aware of the changed price before clicking to pay. Passengers can decisively abandon the payment after seeing the price change. We don't have any tricks to induce passengers to pay.

Bewertet mit 1 von 5 Sternen

I have booked a ticket from Istanbul to…

I have booked a ticket from Istanbul to Abu Dhabi from iWofly suddenly they stated that, that ticket offer was for students only and so I asked them to refund my money the promised to do that but the amount has been taken from my account and they did not refund it yet WF221030UESBA. I feel this company is cheating, I will post my experience with iwofly in all the social media

31. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I recently bought a ticket MY-SG

I recently bought a ticket MY-SG. Although I didn't get the ticket from the airlines immediately (30 minutes later), eventually I did. Double checked the booking number with the airlines as well and it's there. Cheaper than the airline website too. So, yeah.
But do take note the email that they send to the official airlines is a different email and not the one you input into iWofly.

29. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Prices shown on initial pages are fake, at check out 50% increase

iWofly is a scam. When searching for the flights, it comes up with very low price, initial 4 tickets showed me SGD 1050. When i clicked to the next page, before i added anything else, it showed SGD1250. By the time i added the insurance and baggage which totals SGD235, plus a payment fee of SGD15, it didnt total SGD1500, but instead SGD 2190 (around there). What a scam and wasted my time in inputting all the passport details etc! Do not waste your time looking at this website.

22. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Not a scam.

Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to airport abit earlier to check in. Would be best if their customer service was fully in English as i has a hard time figuring out but all came to the same outcome. Hafe a safe trip everyone😊

27. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very hassle experience

I booked a flight for my family worth 17k pesos and in the email it showed that my booking was cancelled but the amount was deducted to my credit card. I went to the bank and ask if the transaction was successful because the customer service of iwofly said that it was not successful. Now I have to wait for 5 banking days if the money will be returned said the bank.

10. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Cannot use ticket bought on IWOFLY

“They do not gave the airline my correct contact (email) so when there is problem with my ticket the airline refused to work with me.”

After I received the confirmation email I realized my name is not in the correct format. I contacted the airline and they said it could be easily dealt with as long as I contact them using the email I registered on my ticket. I was baffled when the airline informed me that the email address I used to write them does not match with the email was registered in my ticket.

So it seemed that either IWOFLY made a mistake with my contact info which now they will not help me modify.

I am now stuck with a ticket I cannot use. Money totally wasted.

Also, I would like to add that IWOFLY does not provide you with a proper ETicket, instead, just an email with your name and your PNR. Very unprofessional.
Never use their service again.

1. Oktober 2022
Bewertung ohne vorherige Einladung

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