iTrip Bewertungen 142

They completely changed my negative review of their property to five stars. These folks are the worst. Stay far away. You can't trust anything they write. The property was rundown and there is nobody local to answer anything.I have rented in this location for 30+ years with only good management companies. These people are dishonest to the max!

Stay away from this company. Renting from them has been a disaster. Terrible service and arrogant. I would NEVER use this company. I wish I had seen the other bad reviews before I booked with them.

We stayed at seahorse cottages in Treasure Island for 1 months. Cottage was so cozy and cute with many unexpected upgrades. Nice small community of cottages, able to meet and hang out by the fire with neighbors. Great location, lots to do. ITrip vacations helped us out and honored any and all requests and concerns in a very timely manner. Thank you Eric for taking care of use and recommending great places to kayak. And a big thank you to Liz for helping us book early for next year, after our rental was canceled with Florida rental.Best month spent!!

So disappointing!!! Definitely do not recommend. For $1,700 a night, the condo is extremely old and run down, hot water only worked in half the unit, dishes in cabinet were dirty upon arrival, heat only worked occasionally in unit, appliances were cheap and some broken. They advertise a shuttle service, but it’s 2 shuttles that service 40+ units so it’s very difficult to schedule. I will say drivers are exceptional!
Contacted company, iTrip, and while they appear to be attentive and such, not one thing was fixed during our stay. Really a pretty lousy experience all around.

Prior to reserving the property Maliblue with iTrip Vacations Beaches of 30A for five weeks beginning Jan. '23, I confirmed by email that the rental included a credit of $150/per week for a total of $750 towards beach gear rentals at Vacayzen. I completed the booking, paying the required deposit & final balance on time. 30 days prior to check-in, I received an email with instructions & information regarding the Vacayzen rental credit. I sent a text to iTrip requesting the coupon code & confirming the credit amount.

"Karen" from iTrip responded w/the code & said the credit was $150. After some back & forth, I shared screen shots of the emails confirming the credit was a total of $750. I asked that the amount be honored since it was provided in writing prior to the booking & requested a manager to call me. 15 min later, Karen (not the manager) called & repeated the credit would only be $150. I asked again for the full promised amount to be honored & to speak with a manager. Karen became increasingly short & said the manager wouldn’t tell me anything different. I politely said that if I couldn’t speak with a manager that I may need to consult with my attorney. Karen quickly interrupted, refused to speak with me & hung up abruptly. The conversation lasted less than 1 min.

At noon, I received a voice message from "Jason", accusing me of being “verbally abusive” & “threatening” to their staff member, & having consulted with the property owner, decided to cancel the reservation. He never spoke with me directly or tried to remedy the situation but instead told me never to contact the office again. By 1:18 pm, I received an email stating my rental had been canceled & payment refunded. Later that day, I checked the listing on AirBnB & VRBO which showed the dates released & rental rates nearly doubled.

At no time was I ever “verbally abusive” or “threatening” to anyone at iTrip. I did my due diligence prior to booking the property, confirming the Vacayzen credit. I simply asked for the company to honor & deliver on the agreement. As for my comment about possibly consulting legal counsel, I have a right as a consumer to receive the services I paid for. I did receive a full refund, however, my entire trip was cancelled less than 30 days from check-in. Please be careful when dealing with iTrip Vacations.

I submitted an inquiry to become a franchisee and experienced the presentation from Doni.

I was able to stomach his arrogance in during the presentation.

The objective takeaway was the fact their value prop is a proprietary software; however, they’ve been in business 15+ years and only have 100 franchisees. If the proprietary software is such a game changer, I propose they would either have a SaaS product that generates 10x their current franchisee business, or they would have a significantly larger number of franchisees.

Additionally, there was no speak of how to generate property owner accounts; the suggested growth to anticipate was 30 properties within your first 2 years- this is terrible, and further confirmation they don’t have a real strategic advantage by way of process and marketing.

I don’t leave reviews- in fact this may be my first – but having successfully built and sold a property management company, and my continued passion for the industry, I feel obligated to warn anyone considering paying for their model.

We rented a home in Cape Coral for a week and although it is a beautiful home very dirty inside and the pool heater and hot tub has never worked
Unfortunately I take one vacation a year and not having use of the pool has really impacted our vacation

THEY ARE INTO FRAUD BUSINESS AND JUST WANT TO CHEAT VISITORS. We recently visited to their vacation homes during Christmas vacations and it was worst experience of our lives. In a nutshell this company thinks providing running hot water at vacation home is not their responsibility and they will still charge visitors for the inconvenience caused. when we tried to request for full refund they responded that the issue due to which there was no hot water in the house is basically NOT their problem. The original rate for the house was $736 and later they charged at $941. Such a fraud company. PEOPLE BEWARE OF SUCH FRAUD COMPANIES.

We stayed at 403 Harborview Grande condo, Dec 20-27, booked through AirBnB, managed by iTrip Vacations. We paid $2791 + $174 insurance, total $2965. With all the issues that need attention, we feel we should receive 2 nights' refund. Maintenance came and looked at things, said they needed replacing, and that they contacted the owner, but nothing else was done. The fridge was leaking water when we got there. They shut off the water, so we had no ice. They said it needs replacing. The dryer doesn't work at all, wasn't replaced. We packed with the intention of washing and drying clothes. None of us had 7 days worth of clothes. They took forever to dry hanging up (a chore we weren't expecting). A quick trip to Lowe's or Home Depot could have brought in a new dryer. The toilet seats are broken/don't work properly. The exhaust fan in the small bath doesn't work, and in the master sounds like it's about to break after it runs for a minute. The master bath sliding door is messed up. The large soaking tub is great, but leaks the water out very quickly. The ceiling fan in the living room doesn't work (or the remote is broken). The front door definitely needs some attention (the gaps are huge). And this entire past week, the unit directly above us was doing remodeling work, making all kinds of loud noise (shouldn't be allowed during a holiday week). Needs better cleaning crew. The place would be great if it were given some attention. And the fact that other people have complained about the appliances two other times in the guest book, leads me to believe that the owner knows, and isn't fixing it. The host was uncaring, unhelpful, didn't offer an apology or refund. Would never book with iTrip Vacations. Kevin needs customer service training. We only asked for dryer to be fixed. If we had broken any of their rules, we would have been charged money. But we have no recourse from them breaking their end of the contract/falsely advertising the property. Very unhappy for $400/night. Customer support with AirBnB was not able to make the company do anything (very disappointing). This company, and Kevin, both have lots of bad reviews on multiple sites. They are scamming people out of their money. How are guests protected when these businesses false advertise?

This company is full of crap ! They LIE just like responding to my review with a ( we have Excellent reviews with VRBO , Airbnb. All reviews I read are all negative. We know why too. They do not take care of there guest.

Updated response to iTrip:
We discovered the dirty bedding when we went to bed the first night. Luckily there were sheets for the sofabed we weren't using, so we changed the sheets ourselves and dusted the hair off the headboard. When we changed the sheets we saw that the mattress pad was also covered with pet hair, so we asked for a clean mattress pad, which the cleaning people did not bring. We gave the hairy comforter and pillows to the cleaning people, but they just put them in a closet. They clearly don't ever clean them. Since we had to clean the furniture, change our bedding, and never got a clean mattress pad, I think it would be reasonable to refund our cleaning fee. There are many decorative pillows in the house, most of which have pet hair on them. I guess that's what "pet-friendly" means. There was also mold in the bathrooms. I wish I could upload multiple photos.
Our bedding had pet hair all over the comforter and pillows and inside the sheets, which had obviously not been changed. Even the furniture had hair all over it, so the room had not even been dusted. itrip was slow to respond and never completely resolved the issue and refused to refund our cleaning fee. I would never rent through them again.

Arrived at property booked prior to departure,described as a West Bradenton Spanish pool home. We had checked reviews on Trip Advisor and although they were mixed we thought all would be well. How wronf we were, the pool was green with things floating in it, the propery smelt and worksurfaces were sticky, the balcony had broken glass and the decking was unsafe, in addition to this there were two huge dead cockroaches in the kitchen area. I immediately rang Debbie at Itrip to complain and request an alternative rental. Within half an hour a representative from the cleaning company arrived to inspect the property and within an hour we were offered a fabulous property in Sarasota(7908 Broadmoor Pines). This was a new rental and we accepted two out of three tvs had yet to be set up. A couple of hours after arriving at initial horror property we were relocated to this superior property. Debbie arrived the following day to set up a second tv and check that we were happy with new property. We spent a wonderful week here and can only praise the outstanding customer service that we recieved. Thank you so much Debbie for the support you offered it was very much appreciated.

I booked a town house in Panama city beach @17195 Front Beach Rd, Panama City Beach, FL 32413 unit 2 for 5 nights july 2- july 7 reservation #3368379 and no it wasn't a good stay the first night and next day there i had to clean the house wasn't clean when we got there and i did call and text them immediately i had requested to have all liens to be left out for me to rewash and im glad i did because they where dirty not clean the kitchen was not clean at all the stove top was dirty the drawers were full of rat poop touching the cooking utensils the dishwasher wasn't finished and they unloaded it it was full of water the countertops still had sand on them the ceiling fans where covered in a inch worth of dust none of the furniture was windex or polished all the glass doors where covered in hand prints all of the floors had to be swept the rugs had to be swept because there isn't a vacuum there so i wasn't able to vacuum them and in front of the rug in the kitchen i had to scrub up food that was left behind by previous guest the grout is grey not black all the tubs i had to reclean they are slimy when wet they are not using comet on them just spraying in cleaners and rinsing them and on top of all of that there is black mold in the ceilings in the kitchen and the master bedroom next to the air vent and the closet the air intake vent in the hall way between the bedrooms is covered in dust i did sweep the base boards down that i could reach without moving furniture i have tried to contact anyone there but nothing i just want my two days back not asking for the entire trip just the two days i missed with my family i did request another day instead of a refund but it was a back to back so i couldn't stay and a refund of a 184 dollars for a cleaning fee will not work and no a cleaning crew couldn't come back out one i have kids and i had a lot of money and hand guns with me so no it wasn't a option i wish i was able to post pictures but it wont let me i have emailed,called and texted but still no response i just want the 972.96 back not the full 3,268.23 im seriously about to get a lawyer because im not getting a response and on top of everything there was mold in the house that i do have pictures of and i have kids one of them has breathing problems

Update
Your only replying here because i cant post the pictures here go to Google reviews to see them and don't lie you have never contacted me because thats all your team can do is lie and tell anyone what they want to hear not what they need to hear but thats fine like i said in my email that i received at midnight last night ill be calling my lawyer i never said mold in the wall its the ceiling and pictures don't lie i told your employee my son has breathing problems but they didn't care and if i could post both emails from me and you i would but its not letting me or replying to you so im left updating my original post here

Mark, We thoroughly enjoyed Unit E201 at Riverside Club. Let it JUST AS WE FOUND IT. You guys are getting a HUGE THUMBS UP from us. Spectacular home away from home you've created! Your decor is like no other rental we have stayed in save Oahu, HI home on vrbo! Neighbors & whole community here in Marco are so friendly, outgoing, helpful & kind. We loved friends we have made & look forward to our next visit. WILL DEFINITELY BE BACK! You guys have thought of EVERYTHING. When key code an issue, you resolved practically within 10 mins of our call. Reset and so nice about it all. Convenient location and superb stay! We cannot be more thrilled & Be well until next time....Adios Marco! John & Denise

This company requires holders of international credit cards to submit to an extra identity verification step (send a photo of themselves holding their ID and the credit card used to book). When I refused because I found this to be an insinuation that I am not to be trusted due to not living in the US (I have never been asked to do this in 10+ years of booking vacation rentals), the agency said that they do this because they run an online business and need to have a photo to verify identity - but only for holders of foreign credit cards. They then cancelled by booking. This is discrimination plain and simple against holders of foreign credit cards. I implore anyone who does not want to be treated like a criminal based solely on your country of residence to NEVER book with this agency.

UPDATE: I cannot upload a screenshot, but below is the initial email I received from the business which sparked this complaint (also my card was not declined and the booking was made more than 1 month before check in). The discriminatory practice against foreigners is quite clear:

Thank you for booking with iTrip! In order to confirm your booking due to your international card, we do have a couple of security measures in place which require a photo of the cardholder, holding their ID up, along with the card used.

Once this is received, we will proceed with confirming your booking and providing check-in information.

Very nice condo in Orange Beach, AL

When checking in the lady “Dory” was extremely rude. I have stayed at Kingston Plantation for approximately 10 years and never dealt with ITrips until now. NEVER AGAIN…. The checkout time was conflicting from the app, information given at check in and the information posted on the refrigerator. Our Villa was not available at the check in time of 4pm as it was supposed to be. I would NOT recommend this company!

Itrip made no mention of a cancellation fee when booking. In fact, it said: Free Cancellation. Then they took 100$ when I canceled (2 months outside their cancellation period.)

I have tried multiple times to contact the company but no response. I had to get a third party to collect on my behalf and trip snubbed them too.

Itrip represents dishonesty and poor customer service.

We stayed in gulf shores plantation in dunes #5510 it was so beautiful and peaceful we had a great time and iTrip was a very easy to use site.