iPrimus Bewertungen 

If 0 stars was an option I’d be doing that. Worst customer service, it’s like talking to a robot who only knows 5 lines. They have been charging me for a home phone service for 5 years and I wasn’t aware, I keep asking them to change it but every bill they don’t remove it. I spoke to Linda, part of the billing team today and she stayed silent for over 5min hoping I’d close the phone (so it doesn’t look like she’s the one that hung up). Afterwards she came back and refused to acknowledge me and was so rude. Eventually she just hung up without resolving anything for me. I was on this call all afternoon and put on hold for a long time in intervals. A couple of times they unmuted the hold, and it would sound like a party in the Philippines. These services that outsource their customer service communications will be the downfall of their company. I highly do not recommend iprimus. They’re basically a scam. I will be contacting my bank to block them from taking money as I genuinely don’t believe they will stop my service despite telling them to do so. There is no chain of command or any management you can speak to ever. Not even a supervisor. Worst experience ever. I’ve heard Aussie-broadband is good, so for anyone who needs to be pointed in the right direction I hope this review helps.

I have been with them since 2019 and most of the time are pretty ok, except lately I have been having dropouts and 3 NBN technicians 3 different times analyzing the issues and they said nothing wrong with the line as mine is still ADSL2 (copper) from NBN hub to my premises. They keep saying modem/router faults and bought 2 new modem TPLINK AX1800v and one stage from 17Aug-24Aug running solidly without a drop out. Then on 24Aug dropouts came back again. I have even ordered their router on 11Aug and they took $180 from my Master Card as shown in my statement and they claimed they did not receive the money ?? and in the middle of rectifying this issue and there is no communication of delivery of router/modem, until nearly 2 weeks from 11Aug till now 26Aug I rang to check the modem, and they said nothing was sent, and with the excuse that money not received ... don't know what game they are playing with a good customer like me for 6yrs. I found them very frustrating putting me so many different people, everytime calling them, asking same questions of who I am, where I live, what date of birth ... and then not reading the previous incident history, and keep coming back with this 'router/modem' issue ... it is just going round and round the circle. What a joke and I am in the middle of planning to move away from them, even I have been loyal and happy client for long time. It is NOT recommended to go with them at this rate of bad supports, so whoever trying to go with them, please do your homework first before signing it. Thank you and hope this will help you with my story.

I would give 0 stars if it was an option. Since changing the way they handle payments the payments every single month that are allegedly direct debit fail every single time. The website is useless, the new link to the “no longer a toolbox” for self service options is non functional. The live chat is a chat bot that is usually non functioning, but he calls every single month are the same banal apology, the 7 days a week call line is in fact not 7 days a week and despite asking for my complaint to be escalated every month when I have to call yet again to fix the same issue as the month before it never is and every month the person I speak to insists that the problem is solved.
I swear they are trying to shut themselves down through loss of customers and revenue that leads to voluntary administration

We have been waiting more than 3/4 of hour on the help line so far - they haven't answered yet!!! Repeat tacky music and advice to check the website. If I wanted to do that I would not be ringing. Absolutely appalling customer service.

I had a bit of a hiccup that cost me money . BUT they came back and now I'm as happy as a pig in mud. The deal I have now is awesome and the young lady that helped my was awesome and very understanding. I have been with Iprimus for nearly 25 years and they have shown that staying with a company means something

Iprimus have multiple issues. 1. Service is poor connection drops regularly. 2. Online website is terrible.. no option to update payment details. 3. Unable to call or use chat feature or contact them in any way. The site says calling hours are 7 days a week 9am til 6pm but no matter when you call get told it's out of business hours and hang up on you. I have no option but to allow my account to lapse and join with another internet provider.

I've called Iprimus 4 times and all 4 times I have waited 2 hrs on hold. A total of 8 hrs before anyone answered.
Thats a whole days wages of waiting to talk to someone about why my internet was cancelled. Little did I know that they had a new system in place, one which doesn't se d out our Monthly Bill.
For the last 2 months Ive had Overdue notices saying I haven't paid. (Does this affect my credit rating. Probably!) Also how ridiculus is this 14 character password we have to try and remember?

2 hr minimum wait times
Internet breaking up
Nowhere to amend bank details
14 character password
No email notification of Bill

If I could give 1 point of a star I would!

My account was cancelled when I moved and I reactivated new account at new address. Iprimus are trying to charge me for old account now getting debt collectors for overdue bill that was cancelled which is not accurate and more than my monthly bill. It was cancelled. Complete harassment, I crime to get threats of outside debt collectors in fact iprimus owes me!

Long time customer, always paid on time - however the recent change from post-paid to pre-paid was incredibly poorly done. Like a few others on here, I ended up with an overdue bill because in the very small fine print, I had to set up a new account in a different section of their website. I didn't receive a reminder email like I normally did on my old account. I got a surprise when I got a phone call from someone in their customer service team asking when I was going to pay my outstanding bill. When I mentioned that I had not yet received an invoice and could not find anything in my toolbox, that was when she informed me that I had a new account in a different area of the website and my invoice was in there. I was unable to login to this new account and therefore unable to read my invoice. When I asked if she could send me a copy of my invoice to my email address, I was very firmly told no, they don't do that. I then had to spend over an hour on hold with a different department to sort out my login issue - which was only able to be resolved by talking to someone, not via the normal means of a forgotten login/password - incredibly frustrating.

Additionally, the amounts charged changed drastically - where I was paying 84/month, in recent months (the last 3 -4) I was paying close to 100/month and I was never able to get an answer as to why. I do not expect to get a refund due to the excruciating process of going through customer service.

Ringing customer service is always a long, drawn-out process. Often spending 45+ minutes on hold, just to have the call disconnected or be put through to someone who then tells me they can't help.

When I decided to move away to a new company, I (finally) managed to talk to someone in iPrimus' customer service, who assured me that my current router was unlocked and I would be able to use it with my new provider. In trying to set up my new service, my new provider (nothing but exceptional service!!) informed me that unfortunately the router was locked, and iPrimus often misinform their customers as such.

Unacceptable service. I will never recommend iPrimus to anyone.

I'm on hold now , they disconnected my Internet whist in the middle of working..wouldn't reconnect it , they said I owed money then said it was a mistake ..said they would transfer my call... 1 hour later still waiting
Changing providers.

Been a customer for... gosh, over 10 years?
The switch from post-paid to pre-paid was poorly executed. I have an overdue bill because in the fine print, I had to go set up a new account elsewhere and never got a bill or reminder. I also had little clarity on when the new due dates came into effect and got a surprise. Like others here, I hated the removal of manual payments. I always pay by the due date, but only when I have more freedom to do it based on my financial schedule.
More concerningly, for whatever reason, my charged amounts on the new site are lower than what I was billed. I have been charged 74/month for most of this year. According to the new site, I was charged 67/month on the same invoice numbers (Id post screencaps if I could). Will I get a refund for the difference? Unlikely.
Quite unacceptable. Will be moving away immedietely, with a bad taste in my mouth and a recommendation to everyone to stay away from iPrimus.
All this said, if you can get through to customer service, they tend to be polite and mostly kind, though ultimately unhelpful and rigid.

After several attempts and a review I finally solved my issue with Iprimus.

I have Internet which drops out after 15-20 mins. Technical customer service is nonexistent and I’ve spent 45-60 mins twice in the last week trying to get to their technical team. The worst internet provider I have had in two decades - you should avoid it like the plague.

I did a BIG MISTAKE of going to iprimus, tried reaching out to them 2 times and after waiting for an hour, no response.
When you try to get connection, they reply in 1 min.
I have not started using their internet, I am just worried of getting into this bond with them

Worst customer service, Log in UX, and many more. I never signed up for a phone service however got charged for 10$ everymonth. tired to cancel it a couple of times, affects the internet speed somehow.

After 1.5 years of decent service (nbn FTTP) our connection started dropping and we were offline for hours many days of the week. iPrimus support was terrible. After figuring out that the router they sold us was conveniently just out of warranty they insisted it’s the root cause and needs to be replaced (at our cost). We canceled the contract and switched to another ISP and are happily using that modem and it works perfectly fine. The actual issue was that the nbn modem was faulty but iPrimus was unable to figure that out after 2 weeks of troubleshooting and “monitoring”.

I've been with iprimus since 2009 . Recently I rang them in regards to them up dating there payments details they said I had to pay a 1 of payment of $42.90 on top of my monthly $74.00.00 I told them I wasn't happy about the 1 of extra payment . They said they would wave the $42.90 because I've allways paided my bill on time . They have charged me $116.00 extra . Not only that they over charged me for 2 year's because I was paying for 50megs when they knew very well the box out side my house could only recive up to 27megs . They gave me 3 months credit back out of 2 year's of being over charged . I'm not on a contract and told them I've gone to a better service provider and wish to leave and they are still trying to take money out of my bank account . I had the bank put a block on them but they have still took $116.00.00 . I highly recommend avoiding iprimus at all costs there a pack of crooks

Don’t even bother with them.
Was told reconnection would take 2 hours and now it’s apparently 4 hours. What an absolute joke of a company and of a customer service team.

What a sham of an internet provider. They continue to charge my late wife for an account she closed. Luckly, I put a block on the direct debit at the bank, past experience with iPrimus has made me very untrusting of their actions. Tried to resolve the issue with "customer service" but just went in circles for half an hour, while they continued to change their story. Said they couldn't see why it was being charged since the account was closed and they could only talk to her since it was her account ????. Do not deal with these clowns. I've put a complaint in with the Ombudsman.

I've been waiting 4 hours this morning for an NBN upgrade and no ones turned up or bothered to notify me.
Primus just wasted my day.