Karan was very helpful and polite when discussing my query today. The matter was handled very quickly. Shame about the long wait before speaking ( hold music ), but Karan made up for that being so h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The agent Becks McKay went out of her way to help with the claim. Although there was a lot of documentation that was needed, her requests were always explicit and it helped clear the claim quickly
Unternehmen hat geantwortet
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Mehr ansehen
Unternehmen hat geantwortet
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Ins... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Kontaktinformationen
40 Rushworth Street, SE1 0RB, London, Vereinigtes Königreich
- installsure.co.uk
4,0
Gut
188 Bewertungen
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
G8 service
G8 service, very easy to use.
Prompt response by Karen. Happy to recommened 👍
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience !
No Issues
Was assisted by Karan Tharmakulaseelan with opening a membership with Installsure. A swift and easy process. No issues.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’ll continue working hard to make every interaction with exceptional and memorable !
I dealt with Demi who was very good and…
I dealt with Demi who was very good and very accommodating.
Thank you
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Karan is very helpful
Karan is very helpful, responded to my missed call quickly, answered my questions clearly, and sent me the documents I need with additional confirmation and explanation provided. Great service, much appreciated!
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Problem solved swiftly
I was assisted with a problem today by Karan Tharmakulaseelan who was excellent and very professional with resolving my issue. Thank you, Karan
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Prompt and helpful
On needing to urgently source a guarantee document today, I received a callback very quickly and promptly received the guarantee policy document in my inbox - very pleased with the service I received today
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Very helpful
Very helpful, guiding me through the process. They were very thorough and professional throughout and you get a personal advisor who you communicate with who knows your case, which streamlines everything.
Highly recommend this company.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Insured with Installsure £100 excess…
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Installsure should be responsible for level of workmanship they are insuring. Total waste of time being with them.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns regarding the £100 excess and fully understand how frustrating this may have felt.
The excess forms part of your insurance policy and is a pre-agreed amount that policyholders are required to pay when a claim is approved. This amount is outlined in the policy documentation provided at the start of your cover, and we are required to collect it before authorising any remedial work.
We genuinely want the process to feel fair and transparent for you. If anything in our communication was unclear, or if you believe the excess may have been applied incorrectly, we would be more than happy to review this further. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
“Thank you for helping me today
“Thank you for helping me today. I spoke with one of your team members, Karan Seelan. He showed great dedication and helped me resolve my issue. I truly believe every department and company should have someone like him—someone who genuinely cares about assisting customers. Best of luck, and thank you again.”
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do !
Great experience with installsure
Great experience with installsure, kept us up to date , claims handler very efficient . A+ Richard T.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Terrible process from start to finish
Terrible process from start to finish. Unclear instruction on completing required paperwork, how to and who to get quotes from, whether to go ahead with job, whether claim would be paid. The whole time I felt like Instalsure were trying to get out of paying. I still have to wait another 4 weeks to actually get the money back. Why?
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’re very sorry to hear about your experience and the frustration caused during your claim process. This is not the level of service we aim to provide, and we sincerely apologize for any confusion around the paperwork, quoting process, or payment timeline.
Our goal is to make every claim as clear and straightforward as possible, so we appreciate your feedback—it helps us identify where we need to improve.
We’d like to look into your case in detail to see what went wrong and ensure your payment is resolved as quickly as possible. Could you please contact us directly at claims@installsure.co.uk with your claim reference number.
If your inquiry has not met your expectations, please email complaints@installsure.co.uk
Thank you for bringing this to our attention, and again, we apologise for the inconvenience you’ve experienced.
Seamless with minimal effort!
Karan was the member of staff who helped me fly through this application. Nothing was too much trouble and excellent communication throughout.
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
Excellent Service
Very helpful and had taken the time to explain how to apply within the portal for an IBG policy.
Found out the answer to my question and was very polite and helpful. Thank you
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Avoid this company!
It is now ten months since the fault was first reported, ten very frustrating and infuriating months trying to deal with people at Installsure whose idea of customer service is to be as obstructive as possible. We are now waiting to hear from the Financial Ombudsman Service.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Excellent service
Excellent service, good communication and fast response
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Leaves customers vulnerable
Our experience with Installsure has been appalling. Our door is still within the 10-year warranty, and the installsure have admitted in writing to taking over Safestyle’s accounts — yet they refuses to provide proper support.
Instead, they sent us a 3-page form demanding proof of payment (despite already having our policy details) and told us to chase quotes from their so-called “approved tradespeople,” none of whom answer the phone or return calls. By the time Installsure bothered to reply, we had already had to organise and paid a trusted local tradesman to fix the problem ourselves.
What makes this worse is that the faulty door actually invalidated our home insurance. If someone had broken in through this door, we wouldn’t be covered — but Installsure simply doesn’t care. Their lack of urgency and support has left us completely exposed and out of pocket.
This company makes the claims process deliberately difficult, takes no responsibility, and leaves customers vulnerable. We feel utterly let down and can not recommend them to anyone.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
We are truly sorry to hear about the challenges you have experienced in making a claim with us. We understand that this process can be stressful, and our aim is always to make it as straightforward as possible for our policyholders. Due to a high volume of claims, our current processing timeframe is approximately 6–8 weeks. However, we recognise that in some circumstances, policyholders may be unable to wait this long, particularly where there are security or safety concerns. To address this, we have an emergency procedure that allows policyholders to complete the necessary work and then submit their claim with the invoice for consideration. We always strive to provide the best possible service to our policy holders, by making sure their claim is processed from the start to finish. As you are eligible to make a emergency claim with us, please can you provide us with the invoice your local tradesmen had sent to you, to fix the door. Please contact us at claims@installsure.co.uk, or you can call us on our claims line at 0207 645 3744
Instant help and great interpersonal…
Instant help and great interpersonal skills.
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Excellent - especially Demi
Thanks so much to Demi for keeping my claim moving. Whilst I found the communication a little vague when I fist logged my claim - there was no email confirmation so i took a screen shot of the instruction to proceed so I recommend all claimants do this at the first stage. Once the claim got underway Demi was on hand and kept me informed and dealt with my reimbursement really efficiently.
Dealing with any form of insurance is often a minefield and you can feel that the insurers objective is to reimburse you as little as possible - this is NOT the case with Installsure. All the major house and car insurers should take note!
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Well I thought the process would take…
Well I thought the process would take ages. It did not. I also thought it would be difficult to fill out over complicated forms.It wasn’t. And the team asked me how I was getting along with the forms. The communication has been clear and each step explained. I am now just waiting for the work to start once we have a mutual date
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Disappointing experience
I didn't hold out much hope for my claim after reading the reviews. It proved right. A very simple claim took 7 weeks to reply to after jumping through all the paperwork hoops to be declined. Apparently is reasonable for the locking mechanism to fail after 12 months. The products are diabolical. I should have.paid a little more.to go elsewhere as was recommended when obtaining quotes for composite doors in the first place.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Installsure
We sincerely apologize for the delay, in responding back to your claim. All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
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