Instacart Bewertungen 214

I am one of the shopper who shop for instacart one day morning I get an email that if u complete 5 orders today you will get atleast 70$ plus all your tips and I didn't got 70$ after completion and I contacted them they told me it will take 24-48 hours for update and I didn't got it and after 4-5 days they flipped and told me I'll not get it and blahh blahhh they told me I didn't completed 5 batches although on their own app it's showing I completed 5 batches

So far top grocery delivery service during this pandemic! I first heard about Instacart over a year ago and checked it out, but never ordered as I didn't need anything instantly and could go out myself. Fast forward to March and we were quarantining in our home for 14 days due to travel , symptoms and immuno compromised systems. We have a Loblaws very close but were not going out. So I ordered Mar 21 and scheduled delivery 25th. Not bad. I input replacement options for each item and notes hoping all would be great. I could add or delete to my order anytime up to the day of delivery which was really nice. The best part that I didn't realize until it happened was that I could communicate with my shopper live while they were shopping my order to approve the replacement. In some cases my shopper took pictures of the only options available. It was fantastic! I got everything important that we needed. Then it was delivered and a picture of my order at my door. So now we have placed 6 orders and I subscribed monthly to avoid the delivery charge. I am so appreciative of the shoppers and round up the recommended tip because they are going out when I cannot. I am able to plan to be available @ the time they start shopping and I message that I am here to chat for any substitutes. And they always communicate. Some chat during, some at the end - but it has always worked out just fine - really good actually. I also put a note on our door for the Instacart person and have that in our delivery notes so they know they have the right delivery location since we want them to leave at the door for safety. I have also checked my charges and all are absolutely correct - no issues. I am very surprised that so many others have negative experiences. That's really too bad because my friends have tried other delivery services which do not offer any substitutions or changes and if out of the exact brand of milk you chose - no milk delivered. It was a bit challenging to get delivery windows at first and none were available for same day or next day, but I realized if you checked first thing early morning that is when windows opened up so I would have my cart ready and check out when one became available. Now they have lots of windows open . I book about a week in advance...it takes planning. We checked other sites out and none had any availability or too expensive, too restrictive - really this is the best in this situation. Thank you Instacart!

Well, so much for convenience. Ordering from Instacart was an added headache to all the craziness of COVID-19 Pandemic. I waited for a week to finally receive my groceries which I understand with the pandemic going. The day came where somebody is finally doing my shopping. She texted me for lots of items to be replaced because they were not there. So I approved replacements. Here's the thing, she asked me for replacement for a box of noodles that cost $20 dollars, she replaced it with 4 packs that cost 1.29 each and never adjusted the price. Then the frozen broccoli I ordered the big sizes and she got me the small sizes so there's another 8 dollar lost there. Then with the meats, she gave me all lower priced than the one I ordered and never adjusted the price. Over all, I paid $350+ dollars for a $200 worth of groceries. Oh, and the frozen stuff were all thawed so I can't even put them in freezer. And the most frustrating thing is, I have emailed them 3 times now to have these resolved and so far, nothing (they have no contact number) . I called Real Canadian Superstore and of course they told me they can't do anything as instacart is a third party. My advice, don't trust instacart to do your grocery shopping for you. I know it's tough these days but wear a mask and do it yourself.
PS: I'm jealous that some reviewers here were contated back by instacart. I never was. Hmnn...

I wish I could give zero stars!
Shopper texted me that he had begun shopping. He asked about a replacement item which I approved.

I had my son sit here the entire two hours of our time window (3pm-5pm) to accept the delivery. We got the “delivery in 15 minutes” text about 2.5 hours in but nothing was ever delivered.

I got ahold of someone on the online chat who said I’ll receive a refund. After reading these reviews I’m just praying I’ll actually receive one! I also found an extra “service fee” on my receipt.

I just got back from the grocery store because I had to do the shopping myself. That item that he said was out and a replacement would be given? On the shelf. I don’t even think the shopper was in the store. His name is Mark in Saskatoon.

I waited for over a week to receive my order. (I understand that everyone is busy.) After 8:30PM, last night, I received a text from my shopper to say she was processing my order. A lot of what I ordered was not available and there was a lot of back & forth texting for about an hour. I then received a text saying my order was on it's way. I was home so I waited for the arrival. The next text I received said, my order had been delivered. It had been delivered ….JUST NOT TO MY HOUSE! I tried to get in touch with my shopper-delivery person but, was told they were logged out for the night. $260.00 worth of my groceries sent to someone else's house. After calling her cell number several times, I finally spoke with the driver who casually claimed she was given the wrong delivery information? (Very suspicious???) So now what do I do? BUYER BE WHERE...IT IS YOUR JOB TO CLEAN UP THEIR MESS!!! I now had to log into Instacart and try to reclaim my $260.00. I was in an online live chart with someone who I could tell their first language was not English. I had to explain 4 times my groceries were never delivered to my house. Of course, they had to get in touch with my shopper/driver person which took a while. After about 1.5 hours of re-explaining over & over and having my shopper/driver admit they delivered the groceries to the wrong address, they finally said, they would refund my account which would take 7-10 business days. There is nothing in my Instacart account to acknowledge what happened. It just said, "Order received." YES, RECEIVED BY SOMEONE WHO DID NOT ORDER OR PAY FOR MY GROCERIES! Nothing about their mistake or about giving me a refund was included on my account information. I had to call back again this morning and spend 2 more hours to fight for my refund. I requested an email detailing my refund information. The request for my refund was only done today after I called for the second time. This has been a terrible experience which feels like a scam. Guess I will find out in 7-10 business days?

Never received the groceries, was sent text messages saying the order was accepted, being picked, on the way and then that it was delivered by Chantal. THIEF!!!!!. I WAS CHARGED $225.00 for the groceries and my elderly parents never received them. I want my pound of flesh. These guys are CROOKS!!

Never received the groceries I ordered. Company put through the $175 on my visa and sent me a receipt saying the order was complete, but I never received the groceries. I have sent five emails to support but they are not responding. I wish people would come back on here to update their comments. Let us know whether your issue was resolved. I will do the same.
The charge went onto my visa and I received a receipt for the groceries on April 14/20. As of today, Apr 18/20 I haven't heard anything back from Instacart.
Update April 20/20. Instacart credited my visa for the tip amount, but still nothing for the groceries.
Update April 22/20. Instacart sent email saying they would issue credit to my account. I replied that I wanted a credit to my visa. I'm waiting for the credit to show up in my visa transactions.
Update April 23/20. Instacart gave me a visa credit for the groceries not received and it is showing under my visa transactions.
I cancelled my monthly membership.

I work for Instacart in Vancouver and I take pride of our service. I always chat with customer about how they doing during this time and ask if they need anything else. I also make some suggestions on essential items and replacement if the requested item is not available. While putting order, customer can actually put request for specific item with no replacement option so that the shopper does not get a replacement items. We are trying best to serve the customer's needs as much as possible during this Pandemic. Now let's talk about expensive items and over charges: you go to shopping groceries specially these days, it takes lot more time as you wait in the lineup to get in the store, then shop for you while maintaining distance from others, then you deal with last minutes added items and then you again wait in the line to pay for the order. I typically spend over 2 hours for a $100 order. So if you are paying for someone's else time spent for you to shop, delivery charges, a generous tip to put our life and health at stake, stop crying for that extra bit which went out of your pocket. Nothing comes free in today's world. You pay for convenience while sitting home and staying safe while we take all the risk. Last, if someone delivered bad quality items to your door steps then it is not company's fault as we all know that some people are taking advantage of their services to make extra money and we all know that not all employees will be good. Some will cheat and some will find ways to slack around. Please file complaint against such instacart shoppers if they did not provide good service and product, you can reveiw them and give them negative comments. I am having to respond to compnay if I get a negative review within 7 days and if I get too many of them, they will suspend my employment with them. Company was started with a great idea of helping those who cant do to shop for their groceries and it is working. Yes, it is crazy busy as I work 12 hours and still not able to finish all the orders in my area due to long waiting time inside and outside of the grocery store. Please drive by and take a look by yourself and then think about before saying anything. I am proud of my job and I love to help people in need. One more thing, when putting order, please indicate if you would like a message or call before leaving your order at your doorsteps otherwise most of the order get left at the doorsteps to maintain social distancing and a picture is sent to customer with their order at the doorstep. We would like to see your faces and talk to you but choosing not to because we dont want to put your health at stake as who knows when we will be exposed to the virus even though we wear gloves, masks and clean all the stuff.

Waste of money unable to get any delivery window

Horrible
Order was cancelled on March 31 for 160$ because the shopper didn’t want to stand in line at Walmart
Got a refund 4 days later and then unbelievably was charged 160$ yesterday
They don’t respond to emails or take phone calls
Trying now to contact the bank but again very long wait times
Do not use!

I was overcharged 50 dollar extra for 1 dozen banana.my order number was [Instacart Care] Re: Issues with Order #358519743
It had been more than 3 weeks they didn't reply back to me .

They texted me at 3 to tell me my groceries would be coming, at 7 to tell me my groceries would be late, and at 7:45 to tell me that after me waiting a week, they wouldn’t be coming at all. Then they emailed me a week later -tonight - to encourage me to check my cart through again - and I could have 10$ on my *next* order! It would have been better if they hadn’t bothered trying to save the sale (which had 25$ in fees). Will never, ever trust them again. Yes, these are unprecedented times but offering me the chance to buy my groceries a week after they cancelled them is tone-deaf. Insulting, even.

Used Instacart today, and received my order about 75 minutes after placing the order. Received a text when shopping started, another about two replacement items, another to let me know my groceries were on the way. I was very happy with my shopper and the delivery from the Spruce Grove Superstore

Spent over 250 from Superstore and the groceries never came! Superstore won’t do anything and Instacart isn’t answering their phone or emails!!

Update - we finally got in touch with someone over their live chat. They were really good and advised they could refund us the money within 10 business days and we received a full refund. I guess some of the people they hire sometimes take advantage of the systems - especially in these hard times.

The shopper texted me on March 26 Thursday night indicating that she got the groceries list and it has to be completed tonight but the problem is Costco is already closed and the shopper cancelled my orders. My groceries does not have to be delivered until Monday March 30. She told me to call customer service to reorder. I called customer service and the wait is 5 hrs. The report a problem link does not even work. It has no dialog box where user could write and report the problem. This system is so unorganized and the shopper from the way she texted me is kind of rude. Don’t use this app or this delivery system. It is a rip-off. If you want to get rip off, go for it.

I would rate lower if I could, but obviously can’t.
I ordered my groceries on a flexible delivery plan, strategically thinking that they would favour a customer who could be flexible. They said that my delivery would come sometime between Tuesday and Saturday. No problem I thought. Saturday rolled around and I am thinking that I should hear something soon... At 7:00pm they confirmed via e-mail that it was still going to be coming... Okay, that’s a relief since I know that Walmart closes at 8:00pm! Then at 8:42pm they e-mailed and said that the order was cancelled. What the heck!!!
My wife then got onto their website and got in touch with the online support. They looked into it and said that their must have been a glitch. Then they confirmed that the order was cancelled and apologized. No effort to reschedule. No service whatsoever... So shocking!!!
Now we look at their schedule and there is nothing available for the foreseeable future... Seriously, they just dropped their customer!!!
I get being busy, especially during these unprecedented times. I can understand deferring me, but dropping me altogether, that’s Un-excusable!!!
Bottom Line = Your reputation is destroyed with me and my network!!!
E joy your business boom in the short-run, but I assure you that your business is done in the long-run!!!
Service and ethics always prevail!!!

I'm very disappointed by the way they are dealing with the delivery of groceries in the current scenario. There are absolutely no delivery times available because they have a high demand given the situation, which I do understand. When I was able to see a possible delivery slot, apparently 'fast &flexible' I placed my order with the hope of atleast receiving it even though it was a 5 day long wait. I was scheduled for delivery in the afternoon, got a notification that my order was running late and then by the end of the day it was cancelled. Forget about getting my items, it's been days I haven't been refunded my $115 that they charged to my account and on the top of it had deducted the express delivery fee as well. I tried to go to the app and cancel the membership cuz I didn't get any deliveries in April (and don't want to use it either now) and it says I'm not eligible for a refund cuz I used the membership for express delivery for an order (which got cancelled and never arrived in the first place). I'm so so disappointed, I need my money back instacart. Don't use these hard times as an excuse to cover up for your lack in customer service. If you think you don't have enough shoppers, please dismiss your service for the time being and stop fooling us. I hope you'll get back to me asap for my refund.

We placed a fair sized order, for us, almost $200, got a delivery date for about 10 days later. Supposed to deliver Tuesday April 7th between 6 and 8 p.m. They email at 7:45 running late, be here at 8:15 to 8:45. No problem. At 8:05 they say they can't keep up, we can either cancel your order or reorder it again. Delivery days for a re-booked order would take at least 10 days and the same thing could happen. Fortunately, we had a small order booked for Thursday at Walmart for pickup, and we added all the Instacart items to it. Surprisingly they had almost all 30 items we ordered, just one was out of stock. Instacart should have delivered the next morning. Walmart was great, had all the items Instacart did not deliver and Walmart got almost $200 worth of business and we will never use Instacart again.

Total crap! Placed an order on Sunday for delivery Thursday, after stores closed for the long weekend, they canceled my order.......uninstalled the app and will never use this over priced service again!

Dishonest accounting
Like several others, we have been overcharged by Instacart by a non-trivial amount. Their platform's item subtotal is not the same as what the store actually charged.

As a result, they charged us $20 more than we actually had to pay for. No idea who is pocketing the money on their end, but someone is. What is annoying is they already tack on a great deal of fees, and the extra $20 could have gotten several more items on our list.

Use one of their competitors.