Although the booking was very short notice, the booking team provided me with the prep materials that I needed and introduced me to the client to get the connection information and links I would need. Also, they followed up to make sure that I received them and answered the questions I had.
It would be helpful in the future to inform the interpreter that the booking session will be recorded and shared externally. I only found out when the session started.

This was my first experience with Insignlanguage, and it was a great one. They initially contacted me via email and I also received a follow-up message on WhatsApp to make sure I had reviewed the email. The staff were professional, friendly, and very easy to communicate with. Although the assignment was unfortunately cancelled at the last minute by the client, the team at Insignlanguage made sure to keep me informed—even contacting me while I was already on-site to make sure that the venue was aware of the clients reasons for cancellation. Despite not getting to complete the job, it was an absolute pleasure dealing with them and I hope to have more opportunities to work with them in the future.

They haven't paid their freelance interpreters for work carried out and are still booking interpreters knowing they can't pay.

I'm a freelance Interpreter and this agency is a pleasure to deal with. Clear booking information,friendly team, transparent pricing and invoices paid promptly.

The team is a diverse team, it makes us feel inclusive and it is a Deaf/BSL friendly team. Their services are amazing. Worth to use their services if need.

Their sign language interpreters and deaf translators are really friendly, helpful and their signing is outstanding - excellent articulating, clear British Sign Language. I highly recommend them for BSL.

Very friendly staff and excellent service! Definitely recommend.