Horrendous experience
Inhouse blinds also known as Yorkshire blinds, Jayne’s blinds, Melissa’s blinds, Diva blinds.
Currently trading from Eastfield garden centre, Bridlington.
Had I done my research beforehand I would not had wasted my time and money on a family business that provides terrible service.
12th April, deposit paid.
8th May was the day the blind was to be fitted but cancelled an hour beforehand, things happen so I didn’t have a problem with this.
10th May Shane arrived and the blind was a completely different colour than I ordered but was told “let’s fit it and see”
When fit it was still the wrong colour 😬 so I said I wanted the colour I’d ordered. I was told it was a factory error and the correct blind would be fit on 17th May. The motor/remote also didn’t work so that would be replaced too.
27th May still no blind or communication so I emailed asking for an update to which I received a reply saying my blind material was the wrong colour as white was out of stock 🤦♀️
31st May Shane arrived with the correct colour fabric but he had a nightmare getting it into the rail. He fit the blind and the left fitting started coming out of the plaster so a new hole was drilled and the blind put up.A new motor was fit and the remote worked perfectly. Invoice paid (£400)
Shortly afterwards I showed my husband how to use the remote and he noticed the blind wasn’t level at the bottom. He looked up and the fitting at the right was coming away.
I immediately emailed asking for this to be fixed and added a photo. No reply.
3rd June I text both numbers that Shane had previously contacted me on with the photo and a screenshot of the email, Both texts read but again no response!
12th June … the blind fell off! It damaged the newly plastered wall and snapped the key in our newly installed window.
14th June I sent an email including photos and requesting the blind to be collected and a full refund to be issued. Again no reply.
I looked on company house and it says Yorkshire blinds ceased trading on 28th May and is now trading as in-house blinds. Avoid this company unless you have money to throw away.
I will be taking this to court as £400 is a lot of money.
I always like to support local but this is turning out to be a big mistake on my part.