Unprofessional and Untrustworthy
My experience was a business owner's worst nightmare. I was switching from square to clover. My sales rep was Johnathan Heard. After Johnathan collected all my personal and business information 5/16/23 he ghosted me. Could not reach him nothing. I called the 1877 number on the back of the folder and that line was busy. I googled the company finally got a working number. I spoke to Ingrid, she was a very unprofessional, disrespectful, and combative I mean it was terrible. The beginning of the conversation I explained that I could not get a hold of my rep and I should be getting installed today (tuesday 5/30) she said that they have been getting a lot of calls like that and asked me what was the reps name, I told her Jonathan Heard. I asked her if he worked there she did verify Johnathan Heard worked there then told me she didnt have an application for me. When I questioned her what happened to the application she became irate and disrespectful saying that she could not give me any information. It was like she was covering up for what JH did. She then hung up. I called back, I'm pretty sure she answered and immediately placed me on hold. I called back she did it again. I had to call from a different number in order to speak to manager. Thomas plumber spoke to me said he was the president, I explained the situation he said he would follow up and call back. He did not do so in a timely fashion as I called again. Spoke to Ingrid again and she hung up again. Thomas then called back stated that JH sent my account to someone who doesnt work there. He stated that he even though JH said that he would set the machine up 5/30 that wasnt true and that it takes weeks for the account to signed up. He said that because I spoke to his employees rudely ( which was a complete lie Ingrid was very rude once I said JH name) that he no longer wanted to do business. This company does have a Aplus rating with BBB but they are not accredited with BBB and has a 1 star rating . i would not do business with them from what I understand there is a contract which JH of course did not go instead he bragged about making 500k a month because he set up an account and no longer has to do these type of accounts. He stated that was about to retire and he was doing this as a favor to someone who referred me to him. This experience was a complete waste of energy and time. These people are disrespectful and rude. They do not have handle customers well if there is a problem.