Incredible ConnectionBewertungen 

What great service from incredible connection cradlestone keep up the good work PETER

What a great service from incredible connection cradlestone from PETER MOHALE. You are the star. I will come back for your service again

I bought a MacBook from Incredible Connection with a promised delivery window of 2–5 working days. The purchase itself was smooth — no complaints there.

But the delivery (via Amarex) was a disaster. Despite tracking clearly showing it wouldn’t arrive on time, I reached out multiple times to both companies with no urgency or proper feedback from either. The item was supposed to be delivered by Wednesday, and I had critical deadlines based on that. No one took responsibility or even tried to assist meaningfully.

Extremely disappointed. I won't be using either service again.

The worst service I’ve received from the group at delivery phase
Someone at the warehouse just sleeps on his/her job when the order have been placed and payed for.

My tv was only delivered days later after making numerous calls and emails surpassing timeframe they have given me.

I do not recommend this company there many alternatives try them first.

Great service. Frank was very friendly.

Great service from Rosebank mall, Frank Thema assisted me professionally and he was friendly and didn't undermine me even when I didn't know how to figure out the device I bought. Frank is the person to ask for a incredible connection rosebank

Xolile and mohau gave me a good service today thank you

I was dealing with Gatang wow such a patient man, very understanding goes an extra mile to give an incredible experience

I visited mall of the south on 02.03.2025. my query was attended to with great professionalism and patience. Thank you Snazo, Joseph and Neo for your incredible,super service. Much appreciated 😊

thanx to Lerato for incredible service she gave

This has to be the worst delivery service in SA, it is either incredible connection change their courier partner or they will lose customers.
Aramax received my item 2 days ago they are still packaging it to this day I have place an order on the 20th of Feb now as I write this it is 27th of Feb no communication,nothing.
Do not place order online rather go and get your item yourself.

I received great service from Incredible connection riverwalk from Moya as she was assisting me in checking my laptop and registering extended warranty.

Rogues please help they stole my money

I am writing to formally lodge a serious complaint against Incredible Connection regarding an order I placed on February 7th for a 3-piece set of suitcases—a high-value purchase I made specifically for my upcoming travels on February 20th. I assumed that placing my order almost two weeks in advance would allow more than enough time for delivery. However, the experience I have had with your company has been nothing short of frustrating, unprofessional, and completely unacceptable.

Instead of receiving the full 3-piece set I paid for, I was delivered only one suitcase, which is worth less than half of what I originally paid. Naturally, I attempted to log a query immediately upon delivery, expecting prompt assistance to resolve this mistake. I was assured that a complaint had been logged on my behalf and that I would receive feedback within 24 hours.

However, after receiving no communication whatsoever, I contacted customer service again—only to find out that my query had never been logged in the first place! Instead, I was told that it would now be logged at that point. Why was I misled about this from the start?

Following this, I was asked to provide photos of the incorrect product, which I did immediately. Despite my prompt response, it then took another four days for me to receive any further communication. I was eventually informed that the incorrect order would be collected yesterday, but, as expected, this did not happen—further delaying the process and adding unnecessary frustration.

When I inquired with Modjadji Maimela about whether I could return the incorrect order myself to the warehouse and collect the correct one, I received insufficient and vague information. No apology has ever been expressed to me for this complete failure of service.

This is beyond unacceptable. I demand to be put in direct contact with a senior representative from Incredible Connection who is actually capable of resolving this matter. I must receive my correct order by today—NO EXCEPTIONS. Given the amount of money I have spent, I refuse to tolerate any further delays, poor communication, or incompetence.

I expect an urgent resolution, or I will have no choice but to escalate this further.

Useless. They do not care whether you receive your online shopping or not. They don’t follow up with the courier company at all. I purchased a kindle online on the 20 January received an email from Incredible Connection on the 24 to say it was delivered when it wasn’t. I logged a query with Incredible connection only to be told it’s out for delivery. Today I cancelled the transaction as 6 days later as I have not received it. Incredible connection couldn’t be bothered. I called the courier company to check if they had my correct details and they confirmed that my address was correct. Incredible Connection do not care. They use an incompetent courier company and make no effort to make sure there online purchases are delivered timeously. I will never shop with them again. The worst online shopping experience that I’ve had

I placed a laptop order with Incredible connection on the 21/01/25. I paid first instalment using Payflex, the payment went through on my bank account. Immediately after placing an order and paying my order was cancelled. I called them trying to find out why was the order cancelled, a consultant told it was cancelled due to no payment, when I told them I paid and the payment went through they told me to take the matter with payflex. I contacted Payflex and Payflex asked me to wait for few days for Incredible connection to update their system- and claimed that on their side the payment and order was successful . After 6 days still there’s no order found for me in Incredible Connection . I then contacted Payflex again and they confirmed that they have paid them and provided evidence.
INCREDIBLE CONNECTION REFUND ME!

Incredible Connection Springs Mall🙌👌 Thank you Refiloe for your assistance & patience. You made the whole process (purchase) easy going💐

Mulalo from Eastgate Mall assisted me regarding
my password re-set. I had a very pleasant service from her.

Thanks

I placed an online order with incredible connection and I have not been helped at all. I made a purchase 10 days ago which I was told could not be fulfilled due to lack of stock... Which was a lie as I went to the store myself and they had stock, which I had to pay AGAIN to purchase as it was a store order and the previous one was an online order. So now I have spent R8,000 in total on two of same item. My online refund I have been fighting for 10 days to get a refund and despite providing multiple bank account details no money has been received and no POP sent. I'm furious now and will be taking further action against this company for withholding my money.