Impact Guru Bewertungen 110

Antwort von Impact Guru

8. Apr. 2026

Hi Sneha, thank you so much for your kind words. We’re truly glad we could support you during such a critical time. Your trust means a lot to us and motivates us to continue making a meaningful difference.

Antwort von Impact Guru

Veröffentlicht am 6. Apr. 2026

Hi, we’re sorry that your experience felt this way. We would like to assure you that ImpactGuru operates with a transparent fee structure and compliance-based fund disbursement. Your concerns regarding calls and support are noted. Please share your details at info@impactguru.com so we can assist.

Antwort von Impact Guru

17. März 2026

Hi, thank you for your encouraging words. We’re delighted to know you had a great experience. Our goal is to build a trusted platform that enables communities to come together and support those in need, and your support truly motivates us.

Antwort von Impact Guru

Aktualisiert am 25. Feb. 2026

Hi, we respectfully disagree with this claim. ImpactGuru provides secure platform infrastructure, compliance support, payment processing, and fundraising guidance. Crowdfunding success primarily depends on network outreach, No platform can guarantee external donations. Please share your campaign ID or fundraiser link to info@impactguru.com to review your campaign .

Antwort von Impact Guru

20. Feb. 2026

We are deeply sorry for your loss. Losing a child is unimaginable, and we understand how painful and overwhelming this situation must be for the family.

We would like to clarify that ImpactGuru does not withhold funds without reason. In cases where a patient unfortunately passes away, disbursement may require additional documentation and compliance verification before funds can be released to the legal beneficiary. This process is necessary to ensure lawful and appropriate transfer of the raised amount.

However, there should never be a communication gap. If you have not received responses or are facing difficulty reaching us, we sincerely apologize for that experience.

We request you to please share:

The campaign ID
The registered contact number/email
The beneficiary details

at info@impactguru.com with the subject line “Urgent – Deceased Beneficiary Case”. Our senior compliance and fund transfer team will review this on priority and provide a clear update regarding fund status and next steps.

We assure you that funds raised are not retained unlawfully. They are processed in accordance with documentation and regulatory requirements.

Once again, we extend our condolences to the family, and we remain committed to resolving this matter responsibly and transparently.

Antwort von Impact Guru

20. Feb. 2026

We are extremely concerned to read your review and would like to address this clearly.

ImpactGuru does not deduct 40% of the funds raised. When we mention “0% platform fee” in certain campaigns, it refers specifically to the platform service fee. However, statutory charges such as:

Payment gateway processing charges
GST applicable on those charges
Any selected optional services (if applicable)

may still apply. These are industry-standard and not hidden deductions.

A deduction of ₹75,000 on ₹1,65,000 is significant, and we would like to review this immediately to provide a detailed, itemized reconciliation. Such a large variance would typically indicate either a misunderstanding of gross vs. net amounts, refunds/chargebacks, or pending compliance adjustments — but we need to verify the specifics of your case.

Regarding disbursement delays: fund transfers are subject to KYC verification, beneficiary validation, and compliance checks. While this can take some time, a two-week delay without clear communication is not the experience we aim to provide.

We request you to urgently share your campaign ID and registered contact details at info@impactguru.com
with the subject line “Trustpilot Escalation – Disbursement,” so our senior support and Fund transfer team can:

Provide a complete breakdown of deductions
Confirm the current withdrawal status
Clarify the expected disbursement timeline

We are committed to transparency and resolving this matter on priority.

Antwort von Impact Guru

20. Feb. 2026

We are sorry to hear that your experience felt disappointing. However, we would like to clarify a few important points.

ImpactGuru does not deduct 35–40% of funds raised. Our deductions typically include:

A predefined platform service fee
Applicable GST on the platform fee
Payment gateway processing charges (including GST)

These components are disclosed prior to campaign activation. There are no hidden charges beyond statutory and operational costs. If your final receivable amount appeared significantly lower than expected, we would like the opportunity to provide a detailed, itemized reconciliation.

Regarding outreach — crowdfunding globally works on a network-driven model. Campaigners are encouraged to share within their personal and extended networks because social proof plays a critical role in fundraising success. Our team may guide and follow up to support this process, but it is not intended to pressure or inconvenience anyone.

We understand that expectations around external donor inflow and platform-driven contributions can differ, and we regret if that expectation was not aligned clearly at the beginning.

Please share your campaign ID and registered contact details at info@impactguru.com so our senior support team can review your case and provide a complete breakdown and clarification.

We remain committed to transparency, compliance, and improving campaigner experience.

Antwort von Impact Guru

20. Feb. 2026

We are genuinely sorry to read that your experience did not meet expectations. We understand that fundraising often happens during extremely difficult circumstances, and expectations around support and outreach are understandably high.

We would like to clarify that ImpactGuru is a crowdfunding platform that provides the technology infrastructure, payment processing, compliance framework, and campaign management tools required to raise funds securely. In addition, our team offers guidance on optimizing campaign content, sharing strategies, and outreach best practices.

However, crowdfunding fundamentally works through social proof and network-driven sharing. While we may run platform-level promotions or highlight selected cases, the primary traction of most campaigns comes from the campaigner’s own extended network. We do not guarantee external donor inflow or assured fundraising outcomes, and we strive to communicate this transparently.

Regarding fees — our platform fee, applicable GST, and payment gateway charges are disclosed before activation. There are no hidden deductions beyond these clearly defined components.

If you feel that specific commitments were not honored or adequate guidance was not provided, we would like to review your case in detail. Please share your campaign ID and registered contact details at info@impactguru.com, and our senior team will assess the matter thoroughly.

We remain committed to ethical operations, transparency, and continuously improving our support systems

Antwort von Impact Guru

Aktualisiert am 20. Feb. 2026

We’re sorry to read that you feel this way. Fundraising is often associated with deeply emotional and challenging situations, and we understand how important empathy and trust are during such times.

ImpactGuru operates as a regulated crowdfunding platform that enables individuals and families to raise funds for medical and social causes. Our role is to provide the technology infrastructure, compliance framework, payment processing systems, and support required to facilitate secure fundraising. Platform fees help us maintain these services, but our core purpose remains to support patients and beneficiaries responsibly.

We respect that donors may choose to contribute through NGOs or other channels based on their preference. However, we strongly refute the suggestion that we operate without integrity. Transparency, compliance, and accountability are fundamental to how we function.

If you have had a specific experience that led to this feedback, we would genuinely like to review it. Please share your details at info@impactguru.com
, and our senior team will examine the matter.

We remain committed to ethical fundraising and continuous improvement.

Antwort von Impact Guru

20. Feb. 2026

We’re sorry to hear that you feel this way and would like to clarify a few important points.

Crowdfunding platforms, including ImpactGuru, function by enabling individuals to raise funds primarily through their own networks — family, friends, and social circles. Our role is to provide the technology platform, payment processing infrastructure, compliance support, and fundraising guidance to help campaigns reach their goals. This is the standard operating model of crowdfunding globally.

Regarding the 12% deduction you mentioned — ImpactGuru charges a clearly defined platform fee, along with applicable GST and payment gateway charges. These are disclosed before a campaign goes live. They are not hidden deductions, nor are they taken without prior communication. The platform fee supports campaign hosting, donor management systems, payment processing, verification, and customer support services.

We do not “use” or retain campaign funds beyond the agreed service fee and statutory charges. All eligible funds are transferred to the campaign beneficiary after required verification and compliance checks.

If you would like us to review your specific campaign and provide a detailed breakdown of deductions applied, please share your campaign ID and registered contact details at info@impactguru.com . We will be happy to provide a transparent reconciliation.

We remain committed to ethical fundraising practices and clear communication.

Antwort von Impact Guru

20. Feb. 2026

We strongly refute the allegation that funds are collected and not disbursed. ImpactGuru does not retain campaign funds unlawfully. All eligible funds are released to campaigners after completion of required documentation and compliance verification processes.

Fund disbursement may be subject to:

KYC and beneficiary verification
Medical or utilization documentation (where applicable)
Regulatory and payment gateway compliance checks

These safeguards are essential to protect donors, campaigners, and ensure lawful fund utilization. Funds are not withheld arbitrarily or “kept” by the platform.

If you are facing a delay or issue with withdrawal, we request you to share your campaign ID and registered contact details at info@impactguru.com . Our senior support and compliance team will review the case and provide a clear written update.

We understand that fundraising often happens during stressful circumstances, and we remain committed to transparency, compliance, and responsible fund disbursement.

Antwort von Impact Guru

20. Feb. 2026

We take concerns related to data privacy and security extremely seriously, and we are sorry to hear about your experience.

ImpactGuru does not sell, share, or leak donor data to third parties. We operate under strict data protection protocols, controlled access systems, and secure payment gateway integrations. Any allegation of internal data leakage is something we treat with the highest level of seriousness.

Unfortunately, scam calls and phishing attempts have become widespread across India and globally. Fraudsters often obtain phone numbers through multiple external sources unrelated to any specific platform. However, we understand why the timing you experienced would raise concern.

We would like to investigate this properly. If possible, please share:

The approximate date of your donation
The nature of the scam messages/calls
Screenshots (if available)

You may email these details to infot@impactguru.com
with the subject line “Data Security Concern – Trustpilot.” Our compliance and information security team will review this on priority.

Protecting donor trust is fundamental to us, and we appreciate you bringing this to our attention

Antwort von Impact Guru

20. Feb. 2026

We sincerely regret the experience you’ve described. What you’ve highlighted — particularly regarding subscription consent, cancellation difficulty, and international access limitations — is concerning and not aligned with the experience we aim to provide.

To clarify, recurring donations are activated only after donor authorization. They are not intended to be enrolled without clear consent. If there was any miscommunication during the call, we take that very seriously and would like to review the interaction internally.

We also acknowledge your concerns regarding:

Login challenges from desktop
App instability while managing subscriptions
Difficulty accessing support from outside India
Delays in email response

These are important usability and accessibility issues, especially for NRIs, and we appreciate you detailing them clearly.

If you have already managed to cancel the subscription, we’re glad that part has been resolved. However, we would still like to investigate the billing and technical concerns thoroughly. Please share your registered email ID and donation details at info@impactguru.com , and mark the subject line as “Subscription Escalation – Trustpilot,” so our senior support and tech team can review this on priority.

We are committed to ethical fundraising practices, donor control over subscriptions, and improving cross-border accessibility. Thank you for bringing these issues to our attention

Antwort von Impact Guru

6. Apr. 2026

Hi Adil,

Thank you for sharing your feedback. We take such concerns seriously, especially when they relate to donor trust, fund utilization, and internal processes.

We would like to clarify that ImpactGuru operates with defined compliance protocols and audit mechanisms for fund utilization. Funds raised are disbursed in accordance with documented requirements, and Fund Utilisation Reports (FURs) are prepared based on available documentation and hospital/beneficiary confirmations. We do not intentionally misrepresent fund usage.

Regarding campaigns continuing after a medical procedure — in certain cases, funds may continue to be utilized for ongoing treatment, post-operative care, or, where applicable, for other patients in need. Such transitions are governed by internal policies, though we acknowledge that clarity in communication is critical and can always be improved.

On the GEM (Give Every Month) program — this initiative is designed to support multiple patients who may not receive sufficient traction individually. Donations may be allocated across cases to maximize impact, and we strive to communicate this transparently.

We are also concerned to hear about your experience related to exit formalities and compensation. Employee-related matters are handled as per company policy, and we would like to review your case if there are any unresolved concerns.

While we respect your right to share your personal experience, we strongly refute any implication of intentional wrongdoing or lack of integrity. Transparency, compliance, and ethical fundraising remain central to our operations.

We would be open to reviewing your concerns in detail. You may write to us at hr@impactguru.com or info@impactguru.com so that the relevant teams can look into the matters raised.

We appreciate your time with the organization and wish you the best going forward.

Antwort von Impact Guru

20. Feb. 2026

Thank you for sharing your feedback. We truly understand how concerning it can feel when deductions appear higher than expected, especially during an important fundraising effort.

At ImpactGuru, deductions typically include:

Platform service fee
GST applicable on the platform fee
Payment gateway processing charges (along with applicable GST)

These components are outlined prior to campaign activation. We do not deduct taxes on the total funds raised beyond statutory and operational charges. If the final amount appears to be significantly lower, it may be due to a combination of platform fee selection, gateway charges, and compliance-related adjustments — but this should always be clearly explained.

We sincerely regret if the breakdown was not communicated in a way that was easy to understand. Transparency is extremely important to us.

We request you to please share your campaign ID and registered contact details at info@impactguru.com , so our team can provide a detailed, itemized reconciliation of the deductions applied in your case.

We appreciate your feedback and remain committed to improving clarity and communication for all campaigners.

Antwort von Impact Guru

20. Feb. 2026

We’re sorry to hear that you feel this way, and we appreciate you sharing your concerns.

ImpactGuru does not have hidden charges. Our platform fee, applicable GST, and payment gateway charges are disclosed before a campaign goes live. There are no undisclosed deductions beyond these statutory and operational costs. If any part of the fee structure was unclear, we sincerely regret the confusion and would be happy to provide a detailed breakdown.

Regarding donation visibility — the total amount raised for a campaign is displayed on the campaign page. However, individual donor amounts or certain contribution details may not always be publicly visible due to privacy preferences, donor anonymity selections, or compliance considerations. We prioritize protecting donor and patient data while maintaining transparency about overall funds raised.

We understand that visibility builds trust, and feedback like yours is important. If you would like us to review a specific campaign or clarify how amounts are displayed, please share the campaign link or details at info@impactguru.com , and our team will gladly assist.

We remain committed to transparency, compliance, and continuously improving the donor experience

Antwort von Impact Guru

20. Feb. 2026

Thank you for sharing this detailed feedback and for being a past donor. We genuinely appreciate your support and understand why this experience would feel disappointing.

We would like to clarify that ImpactGuru supports both individual patient campaigns (“Profiled Patient”) and a broader “Critically Ill Patients” fund, which helps patients who may not be able to raise sufficient funds independently. The donation page allows donors to choose their preferred allocation.

However, we fully acknowledge your concern regarding the default selection and how it may create confusion if not carefully reviewed. Transparency and donor intent are extremely important to us, and it is never our intention to mislead or redirect contributions without visibility.

The note and selection option are placed on the donation page to ensure donors can make an informed decision. That said, your feedback is valuable — if the user journey creates even the perception of ambiguity, it is something we take seriously and review internally.

If you would like us to check your past donation and confirm where it was allocated, please share your transaction details at info@impactguru.com , and our team will provide a complete clarification.

We sincerely thank you for bringing this to our attention. Constructive feedback like yours helps us improve both transparency and donor experience.

Antwort von Impact Guru

20. Feb. 2026

We are truly sorry to read about your experience and understand how upsetting this situation must feel.

We would like to clarify that ImpactGuru operates with a clearly defined and transparent fee structure. All applicable platform fees, GST, and payment gateway charges are communicated before a campaign is launched. There are no hidden charges, and funds are never withheld without documented compliance or verification requirements.

Fund withdrawals may sometimes be delayed due to mandatory KYC, medical verification, or regulatory checks, but these processes are in place to ensure donor trust and legal compliance. That said, communication should always be clear and respectful, and we sincerely apologize if you felt harassed or unsupported.

We take such feedback very seriously. Please share your campaign ID and registered contact details with us at info@impactguru.com , and our senior support team will review your case thoroughly and provide a detailed clarification.

We remain committed to transparency, ethical fundraising practices, and supporting patients and families responsibly. We hope you will allow us the opportunity to resolve your concerns

Antwort von Impact Guru

20. Feb. 2026

We are deeply concerned to read your review and sincerely regret the distress you’ve experienced. We understand that fundraising is often done during extremely difficult times, and clarity around deductions and withdrawals is very important.

At ImpactGuru, all platform fees, applicable taxes, and payment gateway charges are transparently communicated before a campaign goes live. We do not deduct arbitrary amounts, and a 20% deduction would not be applied without a clearly defined breakdown (such as platform fee structure, GST, and payment processing charges). We would like to review your specific case to provide a complete reconciliation of the amount deducted.

We also take concerns regarding communication by any team member very seriously. If there has been any misunderstanding or miscommunication regarding charges, we want to investigate it immediately.

Kindly share your campaign ID and registered contact details at info@impactguru.com
so that our senior support and compliance team can conduct a detailed review and respond to you with a documented clarification.

We remain committed to transparency, compliance, and supporting patients and families responsibly. We genuinely hope you will allow us the opportunity to address your concerns properly.

Antwort von Impact Guru

20. Feb. 2026

We’re truly sorry to hear that you had an unpleasant experience. That is certainly not the impression we want anyone to have.

Our outreach calls are intended to provide updates about campaigns and offer assistance, but they should always be conducted respectfully. We sincerely apologize if any interaction made you feel uncomfortable or pressured — that is not in line with our communication standards.

We take feedback like this very seriously. Please share your contact details with us at info@impactguru.com so we can review the call interactions internally and ensure corrective action is taken if required.

We appreciate you bringing this to our attention and remain committed to improving the experience for our donors and campaigners.