iHealth Labs Bewertungen 

188
•
TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Rixi Lara, who was my tech support person, did a fabulous job of walking me step-by-step through two setup problems. I'm happy to report that iHealth tech support is as good as their blood pressure ma... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My husband is legally blind and although he can see images, it is quite difficult for him to see the LCD screen so needs my assistance. I also have vision problems so needed to contact customer suppp... Mehr ansehen

Bewertet mit 5 von 5 Sternen

What impressed me most was the immediate replies I received from Rixi. Everything went smoothly after you checked out my complaint. When you have heart failure you don’t want a runaround. Thank you... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Purchase just a year ago the blood pressure machine BP 5S failed to connect to the phone. Apparently out of warranty. I expect better. This is a worthless product never purchased from this company aga... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lieferant medizinischer Geräte

Vom Unternehmen geschrieben

iHealth is dedicated to empowering healthier lives. As a pioneer of digital health from Silicon Valley, iHealth was founded in 2010 and launched the world's first Bluetooth-connected blood pressure monitor that worked with iOS devices. Through more than a decade of development, by integrating its FDA-approved, award-winning consumer medical devices and remote patient monitoring platform, iHealth has established a digital health ecosystem, the Unified Care model, for healthcare providers to manage chronic diseases remotely. To date, iHealth is one of the top brands in digital health & wellness and has expanded its Unified Care model to 13 states with significant clinical outcomes in hypertension and diabetes management. During the first year of COVID-19 pandemic, iHealth was actively supporting the fight against COVID-19 by being one of the leading manufacturers of thermometers, shipping millions of them to its customers. On November 5th, 2021, the U.S. Food and Drug Administration (FDA) issued an Emergency Use Authorization (EUA) for over the counter (OTC) sale of iHealth's COVID-19 Antigen Rapid Test. iHealth has since been a major supplier of at-home tests to the federal government, state governments, nonprofit organizations, and individuals.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

188 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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4,4

Alle Bewertungen

(188)

32 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

This company and its support staff are…

This company and its support staff are a wonderful team. They went above and beyond to help me get my issue resolved with one of my devices. Dave and Jada were such a blessing in getting me the best possible resolution for my issue. The support from this company has made me a life long customer and I will never buy from another company if the product is available through iHealth. The professionalism and the friendliness made me feel that they where on my side and would not rest till the issue I was having was resolved and that I was able to get the best possible health data to my drs. I am a myasthenia Gravis patient who is sennonegative and getting my drs my vitals daily is extremely important. Dave and Jada wasted no time in finding a solution and applying it immediately so that I only lost 1 day of data. These 2 people are without a doubt truly the best at their jobs. Because of their diligence and dedication they are the reason I am now a life long customer. God bless them and I would highly recommend that everyone who is looking for medical devices should buy iHealth products for their quality and for the great after the sale support staff.
Thank you Jada and Dave. You are truly amazing.

24. April 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for sharing your experience with us! We are happy to hear our team was able to assist you with troubleshooting your medical device. Wishing you continued good health and wellness!

Bewertet mit 5 von 5 Sternen

Extremely helpful and patient customer service…

Extremely helpful and patient customer service from Keiwanda. She researched my issue and sent me useful advice. A good ambassador for the brand

25. April 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your review! We're delighted to hear you had a positive experience with our customer service team. Customer satisfaction is our top priority! Thank you for being an iHealth Labs customer!

Bewertet mit 5 von 5 Sternen

Great service

I have had iHealth products for some time now. I have Their PB cuff and pulse ox meter work great. So I recently added the iHealth Nexus Pro scale. Well upon arrival I could not get it to work so off to the phone I went. Where I met my new friend Kiwanda a very nice a helpful person, however we were not able to fix my problem and we determined the scale may have a problem so a return was in order. Long story in between with UPS but, I got the new scale today, but I needed to call iHealth again as I was having trouble so with Kiwanda and some backup help from Dave we got it figured out lol operator error on my end I was picking the wrong scale in the app my bad. But throughout all of this the reps at iHealth were very nice and Pleasant any very patient with with me. Thank you ihealth Kiwanda and Dave

4. April 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for sharing your experience! We're thrilled to hear that Keiwanda and Dave were able to assist you effectively. If you ever need further assistance, don't hesitate to reach out. Happy tracking with your iHealth products!

Bewertet mit 5 von 5 Sternen

Bluetooth Problem

I was having trouble connecting to Bluetooth on my BP monitor. Keiwanda was very responsive and helpful. I deleted the app and reinstalled it. The photo of my monitor appeared. It was easy going after that.
Thank you, Keiwanda

26. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for sharing your experience! We're glad to hear that our customer service agent was able to assist you promptly and effectively. Sometimes a simple solution like reinstalling the app can make all the difference. If you have any further questions or concerns, feel free to reach out. We're here to help!

Bewertet mit 5 von 5 Sternen

The BP cuff is easy to use

The BP cuff is easy to use. Green, Yellow, Red makes you visually aware of your actual blood pressure if you are not versed in medicine.
And you can add notes like took BP med or forgot BP med so you can keep good notes. The graphs are also a great visual. And customer service is quick and responsive.

25. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your glowing review! We're thrilled to hear that you find our BP cuff easy to use and appreciate the visual indicators for blood pressure levels. We're committed to providing quick and responsive customer service. Happy tracking with your iHealth products!

Bewertet mit 5 von 5 Sternen

Kewanda was amazing with her support…

Kewanda was amazing with her support and got me connected right away! Thank you so much!!!

19. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your feedback! We are happy to hear our customer service agent was able to swiftly assist you with your questions. Thank you for being an iHealthLabs customer!

Bewertet mit 5 von 5 Sternen

Very prompt response to an issue I was…

Very prompt response to an issue I was having with my scale. Problem resolved quickly!

18. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your review! Our goal is to provide outstanding customer service. Thank you for being an iHealth Labs customer!

Bewertet mit 5 von 5 Sternen

Great customer service, great product!

I purchased my monitor in August 2023. The armband was defective, and needed to be replaced. Customer service was fantastic! I provided them with a copy of my Amazon receipt and they sent a replacement. I like the unit. It's easy to use in the app is great for tracking my info.

14. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your feedback, we appreciate it! We're pleased to know that our customer service team promptly assisted you in replacing your device. Our goal is to provide outstanding customer service. Thank you for choosing iHealth Labs!

Bewertet mit 5 von 5 Sternen

Customer service was great

Customer service was great. Thank for sending a replacement blood pressure monitor.

13. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for sharing your experience with us! We're pleased to know that our customer service team promptly assisted you in replacing your device. We look forward to continuing to serve you!

Bewertet mit 5 von 5 Sternen

Great service

Amazing customer service

12. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your review! We're thrilled to hear about your positive experience with our customer service team and that you received the assistance you required. Thank you for being an iHealth Labs customer!

Bewertet mit 5 von 5 Sternen

WOW!!! Great customer service

WOW!!! Outstanding customer service!
I nominate the customer service representative & entire department including training & supervisory staff for this company’s “Highest Award”!!!!
Amazingly quick response to my information request. I use the I Health BP Heart Model 550BT. This product is a Very Reasonably Priced personal medical device with Highly Advanced Technology; A True Life & Game Changer for all heart patients, like me. It is so easy to set-up, not complicated to use, received proper size cuff AND NO PAPER BLOOD PRESSURE LOG is necessary anymore!!! I can send all BP readings to my cardiologist. AWESOME Staff, Technology, Product & Company!!

13. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your glowing feedback! We're thrilled to hear that our customer service team and products have made such a positive impact on your life. Thank you for choosing iHealth Labs!

Bewertet mit 5 von 5 Sternen

Excellent customer service

Pulse Oximeter started acting up past usual Amazon return date. Rixi L. provided very responsive customer service and promptly provided a replacement as the device was less than a year old. This level of customer service will insure my continued use and purchase of iHealth Labs products and supplies.

13. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your feedback! We're glad to hear our customer service team was able to provide responsive customer service and promptly replace the device for you. Your continued support means a lot to us, and we're committed to ensuring your satisfaction with iHealth Labs products and supplies!

Bewertet mit 5 von 5 Sternen

So far I really like the blood pressure…

So far I really like the blood pressure machine I bought but I had a question so I called and left a message and customer service got back to me within a couple of hours. And was able to answer my question.

12. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for sharing your experience with us! We are happy to hear our customer service team was able to promptly assist with your questions. We look forward to continuing to serve you!

Bewertet mit 5 von 5 Sternen

Successful product exchange

I received a malfunctioning wrist BP monitor. Keiwanda J. from iHealth resolved my issue quickly, professionally, and courteously and I was able to make a successful exchange through Amazon.

11. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your feedback! We are happy to hear our customer service agent was able to swiftly assist you with the replacement of your device. Thank you for being an iHealthLabs customer!

Bewertet mit 5 von 5 Sternen

Quick and effective solutions

Quick and effective solution for the issue I was facing. Really appreciate the help!

11. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your feedback, we appreciate it! We're thrilled to hear that our solution was able to swiftly resolve the issue you were experiencing. Thank you for choosing iHealth Labs!

Bewertet mit 5 von 5 Sternen

My phone inquiry as to expiration…

My phone inquiry as to expiration dates,verification of lot #'s, and purchase options was handled efficiently, courteously, and professionally. Wait time was minimal. This experience was what I expect for true customer service. Steve Morrow R.Ph.

8. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for sharing your experience! We're delighted to hear you had a positive experience with our customer service team. Thank you for being an iHealth Labs customer!

Bewertet mit 5 von 5 Sternen

I have confidence in the tests and the customer service!

The tests are easy to use and I can rely on them. This time I questioned the depth of color on control line vs the very dark test line. The tech clearly explained everything to me! Thank you!

6. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your review! We are happy to hear our tests were user-friendly and reliable, and that you had a great experience with our customer service team. We look forward to continuing to serve you!

Bewertet mit 5 von 5 Sternen

Jomelle Rose Acido THE BEST!!!

Jomelle Rose Acido was superb in every way and very pleasant to work with.

5. März 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your review! We are happy to hear you had a positive experience with our customer service agent Jomelle! Thank you for being an iHealth Labs customer!

Bewertet mit 5 von 5 Sternen

Had an issue with a blood pressure…

Had an issue with a blood pressure monitor. I had the opportunity to work with a customer service employee by the name of Jade. Very professional and went above and beyond to replace my unit. Not much more I could say except very happy with the way customer service handles my issue. Thanks again.

27. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your feedback! We are happy to hear you had a positive experience with our customer service team! Thank you for choosing iHealth Labs!

Bewertet mit 5 von 5 Sternen

Excellent Custimer Service

Some of the reviews I read was a nightmare however, thats wasn't my experience. I received a call back immediately, within the hour that I made the call. The rep was courtesy, resourceful, and kind 😇

29. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von iHealth Labs

Thank you for your feedback, we appreciate it! We're delighted to hear about your positive experience with us! We look forward to continuing to serve you!

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