Clear evidence of bias in favour of holiday companies. DO NOT TRUST THEM. The system is loaded against the customer. They deliberately misinterpret claims and dismiss evidence as opinion and it wi... Mehr ansehen
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Das sagen Bewerter
Agree with previous people who can clearly see how Hunt are massively in the pockets of the bigger companies. Definitely consider taking your claim to Small Claims Court, I wish I had. ABTA, ADR, Omb... Mehr ansehen
Unternehmen hat geantwortet
The team at HuntADR are brilliant, I was a little apprehensive about mediation as this was all new to me. However, I should not have worried, they put me at ease and I found them to be genuinely nice... Mehr ansehen
Unternehmen hat geantwortet
I completed the 5 day Mediation Course with Gregg, Kelly and John and thoroughly enjoyed myself. It was intense and it was involved but wow, what a lot to learn. I spent a week with a wonderful group... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hunt ADR is a leading provider of mediation and arbitration services, with a strong reputation for excellence in training and professional development. We specialise in accredited mediation training programmes, helping individuals gain the skills and confidence to practise as mediators and we offer comprehensive CPD programmes to ensure that mediators and arbitrators maintain and enhance their expertise throughout their careers. Our training is delivered by experienced practitioners and is designed to combine practical learning with a deep understanding of the principles of dispute resolution. We provide CPD opportunities ranging from refresher courses to advanced workshops, ensuring that professionals at every stage of their career can continue to grow. Alongside training, Hunt ADR administers mediation and arbitration services for civil and commercial disputes, including dedicated schemes in the travel sector. All cases are decided independently by qualified arbitrators and mediators, ensuring impartiality, fairness and transparency in every matter. Whether you are seeking a trusted forum to resolve disputes or aiming to develop your skills as a dispute resolution professional, Hunt ADR is committed to raising standards, supporting practitioners, and delivering fair outcomes. We are also proud supporters of local foodbanks, helping to give back to the communities we serve.
Kontaktinformationen
PO Box 12627, CM12 2EZ, Billericay, Vereinigtes Königreich
- 02070431674
- adr@huntadr.com
- huntadr.com
Hat 84 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Absolutely appalling,
Absolutely appalling,
Clearly did not look into the evidence I provided as most of this was conducted on resort either face to face or over the phone,
Obviously they took the company’s word over the customer which is more than likely due to loyalty between them,
Will not be holidaying abroad as it isn’t worth paying over the odds for a holiday that will more than likely have problems (isn’t the first time), and you (ME) ends up paying Arbitration for the privilege of ruling against the customer,

Antwort von Hunt ADR Limited
Fair and full explanation of findings
Fair and full explanation of findings, easy to use, professional service. I would definitely recommend them to anyone who has had serious issues with a holiday company. In my case TUI.

Antwort von Hunt ADR Limited
Nobody actually talks to you...... Try calling... Chaotic software.
Appalling Communication, you can never speak to a person, chaotic software, generic emails to problems, more hassle than the complaint they are handling!!!!
Wish I'd never got involved with them. I would simply prefer a refund on my initial payment and walk a way.

Antwort von Hunt ADR Limited
A fair, honest and professional company
A fair, honest and professional company and I am happy with the result. Albeit a slightly slow turnaround due to the volume of cases they deal with but communication was clear and helpful. Would definitely use again.

Antwort von Hunt ADR Limited
Easy to use
I thought it would be complicated and wasn't going to bother, but all was straight forward. I did have some issues downloading the correspondence to the portal but my son did it for me! After 6 months I got a positive outcome. So pleased!

Antwort von Hunt ADR Limited
Your actual words were "I would expect the arbitrator had seen the evidence, thus taking all of it into account" which is just assuming as I said before.
My complaint was backed up with numerous trip advisor reviews ,which are acceptable, but not once were these mentioned at any time, so from the beginning I had no chance of succeeding. Go to the small claims court, it is so much easier and made clear as to what happens. I don't even know if my evidence was taken into account.
This is an update after reading their reply. Before I submitted this review I asked whether the Arbitrator had looked at the reviews as evidence and they could not confirm this, they still can't - they only assume so because it was uploaded.

Antwort von Hunt ADR Limited
Bad experience.
Bad experience.
The process was slow, communication wasn’t great and “action dates” were often missed, not major issues, but compounded by the fact that when the arbitrator did make his final decision, he got basic details of the case completely wrong. The details were pivotal to the case, and well evidenced. It’s frankly unacceptable for an “award” be made based on information that is factually wrong.
I suspect that the arbitrator did not have the time/motivation to review the case with any seriousness, but it also possible that the potential for these large travel firms to partner with a different arbitration firm for their future work loads does affect Hunt ADR’s impartiality. Either way, aside from the financial implications, it’s deeply frustrating that the travel agency has not been held to account. The travel agency in question has countless negative reviews for ripping people off in similar ways to what I experienced, and certainly in my case they have now been allowed to act with impunity.
It should be noted that before leaving this review, I did contact Hunt ADR directly to resolve this. With regards to their complaint’s procedure, I was told;
As you are aware, in line with our Service Complaints Procedure, we are only able to accept and investigate specific types of complaints, and I must remind you that the complaints which we are not able to accept are those which concern:
• the content of an Arbitration Award;
• the process undertaken by the Arbitrator in reaching their decision; or
• the validity of the procedures, rules, or timescales for the Scheme.
Refusing to accept complaints on the above points seems utterly ridiculous, as it basically means they will not accept complaints about any aspect of the service they offer!!!
When I did lodge a complaint, it took 5-6weeks to receive a response, and this was only after I prompted them. Their response was just to reiterate the above, and not to address the issues raised in my complaint.
I have now asked for the CEO to review the situation and have asked for details of any governing bodies that regulate the arbitration industry, so Hunt ADR’s handling of my case can be reviewed by an external party.
I would strongly advise using the small claims court instead of Hunt ADR.

Antwort von Hunt ADR Limited
as long as they the get their initial…
as long as they the get their initial money they forget about you,if you wan to pursue the case the start asking for more money ,you better off with a solicitor or citizen advise,DON'T PAY THEM ANY MONEY

Antwort von Hunt ADR Limited
Fair arbitration starts with selection of arbritrator
Tui refused to provide a detailed response as required by the ABTA Code 5b.
ABTA refused to investigate 15 breaches of Code and suggested I use their Arbitrator which will cost even more money.
Arbitrators are normally chosen by agreement by both parties, often from a list presented to them. This supports independency. I am sure HUNT would agree with this principle.
But ABTA dont appear to give this option and therefore the process starts from lack of independence or trust. I now see that HUNT receive majority negative feedback from people that have used them. So, the Law it will have to be
UPDATE Abta have confirmed again, internal review. Up to 6 mths to carry out. Not commented on arbitration process being totally selected by them. In summary, no comfort to consumers other than financial if the tour operator goes bust. They are supporting a Tui complaints process designed not to answer detail of any complaint, even when possible fraud and breach of GDPR has occurred.
In response to HUNT - in my experience arbiters are not chosen by the party looking after the interests of the alleged party. You are not a judge so comparison invalid. Most of the positive reviews I have read about HUNT relate to training services. You appear to have not indicated the percentage of your income for arbritation services coming just from ABTA, no doubt commercial secret. I will judge on your lack of transparency. Beware consumers, especially those of Tui who will not give you a detailed response, as require by the Code which has no teeth, even if there is suspected fraud, WHICH THEY REFUSE TO COMMENT.

Antwort von Hunt ADR Limited
We complained to TUI regarding a…
We complained to TUI regarding a holiday sold and they didn’t agree so we decided to go further we were only offered this company so we paid the fee and we are still waiting for a resolution I have never experienced such rubbish customer service in my life they do not want to help you and just keep saying we are very busy. Do they not realise that we only complain when we have had a rubbish experience and expect a resolution within a good time line and not still waiting 12 months after the initial complaint definitely avoid, it’s obvious that this company have been added to represent TUI and not the actual customer complaining

Antwort von Hunt ADR Limited
Unregulated Corrupt organisation used…
Unregulated Corrupt organisation used by ABTA.
I have just used this appalling Organisation. ABTA directed me to HUNT after Jet 2 sold a package holiday full of service failures under the package holiday act 2018.
Unfortunately, HUNT will effectively steal your money and then deliberately put the case in favour of Jet 2 from my experience 2022.
The staff at HUNT are completely rude and unprofessional. The organisation will then fail to explain the process and in turn fail to use your evidence.
The case took over 6 months before anyone looked into the case. Nobody including the arbitrator will contact you during your case. Before you know it, your case will automatically fail in favour of the travel firm leaving you with further debt to pay.
I decided to make a formal complaint, the complaints manager was totally unprofessional in not accepting any service failures.
Basically, HUNT is completely corrupt and offers no help with your complaints against Jet 2 in my experience.
The organisation is totally biased and corrupt in every aspect. I can’t stress enough, do not use this corrupt organisation through ABTA!
FACT ~ HUNT are not regulated like most decent firms. This means, they make their own rules up leaving you isolated from reaching out for additional support.
The package holiday act 2018 Requires travel Arbitration firms to adhere to these rules. if you’re a victim of this act, the travel firm must adhere to this act. HUNT appears to turn a blind eye to the act and will automatically deny you of any fair chance of having your case investigated. Once, you lose your case, you have a further option to have your case reviewed in an appeal with another of HUNTS arbitrator. This costs around an additional £400. It’s obvious here, they have put this amount in place to put you off. What person would give the HUNT any more money when they have demonstrated what a scammer would do to someone. I feel Scammed by HUNT when you go to lengths to provide independent reports with substantial evidence that is not considered by HUNT!
My advice to anyone thinking of using HUNT don’t ! I would consider the small claims court after speaking to the travel firm. At least, you will have a chance here with trusted people unlike this corrupt organisation!
I don’t understand who would work at this organisation, they’re complete scammers and would hope, trading standards will close this organisation down shortly. Absolutely disgusting organisation that have left my family out of pocket!!
😡😡😡😡😡😡😡😡😡
I have now escalated the complaint to senior management of HUNT who’s name incidentally is the same name as the Firm.
~~~~~~~~~~~~~~~
I’ve received a final response from HUNT stating that most customers will read my review and think I’m being aggressive. I’m a very nice person who wanted a family holiday from Jet 2 at a cost of over £5000 but didn’t get one as agreed under 2018 package holiday act. HUNT have fully protected Jet 2 at all costs despite demonstrating clear substantial evidence Jet 2 breached the contract. HUNT have responded stating they’re going to update this review soon with their own response, however please don’t be fooled by HUNT. I will now continue to escalate this complaint to trading standards as HUNT do not like being told the truth in that they protect travel companies like JET 2 at all costs even if this mean turning a blind eye to independent evidence reports. HUNT know exactly how to protect travel organisations, it’s almost laughable to see how unprofessional they’re. My advice again, stay clear of HUNT.
~~~~~~~~~~~~~
NEW UPDATE FROM HUNT WITH MY REACTION 😡
As stated, Hunt have now exhausted their complaints procedure and issued their final response below 23 August 2023 to attempt to judge my opinion in that I’ve issued Misleading information and that my tone was aggressive. May I explain, in this timeframe neither manager or CEO has contacted me directly to discuss the complaint in person. HUNT are never to be trusted in any situation regarding your much needed case facts. The only person at HUNT you will speak with is an aggressive lady who has great pleasure in being rude and unhelpful providing misleading information.
HUNT ignored the evidence I gave to them period! which was substantial! HUNT stated they’re cheap in their trust pilot response, they’re are cheap for one reason, they’re truly unprofessional and will leave you financially worse off. HUNT and ABTA want to give the impression ABTA’s dedicated arbitration team (HUNT) are economical for all users. It’s nothing but a tactic to wear you out forcing you to surrender.
ABTA were fully responsible for choosing HUNT as an arbitration. HUNT stated I chose HUNT, absolutely incorrect statement from the head of HUNT. HUNT are nothing but Scammers who operate with ABTA

Antwort von Hunt ADR Limited
Foundation in Mediation & ADR
Well presented and informative online learning, with manageable modules. Lots of essential information along with useful and helpful advice. Provides a greater understanding of approaches and techniques that can be applied even outside of any formal process in order to achieve a mutually agreeable outcome.

Antwort von Hunt ADR Limited
Should have enrolled years ago!
Really enjoyable, practical course which is delivered by highly experienced trainers. The course is fast paced and designed to give a good understanding of the mediation process and provide a thorough grounding for both the assessment and subsequent application as a professional mediator. Most enjoyable part for me was understanding more about the underlying psychology relating to managing the parties.

Antwort von Hunt ADR Limited
Mediation Training Course
I recently completed the accredited mediation training course with Hunt ADR. Gregg and his team were brilliant! They had such a wealth of experience between them to pass on and I gained so much from the week. The team made sure that I was fully ready for the assessment. Would definitely recommend this course 👍. Victoria

Antwort von Hunt ADR Limited
Great experience agreeing a fair…
Great experience agreeing a fair decision with our holiday complaint. Ella kept us updated along the way. Thank you for great customer service and a positive outcome

Antwort von Hunt ADR Limited
I found the help & encouragement from…
I found the help & encouragement from Ella in arbitration invaluable. I think that without her unbiased but kindly support I would have truly given up! My results were fare & I am very happy but without Arbitration they would have been the total opposite!

Antwort von Hunt ADR Limited
Proving that you can teach an old dog…
Proving that you can teach an old dog new tricks, Gregg, Kelly, Diana and John made this an interesting and enjoyable week that really helped you to evaluate a situation of conflict in a new way, focused on resolution rather than legal answers. It was informative, challenging and like all great learning environments, fun. Thanks to Gregg and the HuntADR team.

Antwort von Hunt ADR Limited
Great mediation training
I was very pleased with the mediation training that Hunt ADR provided. It was very professional, rigorous, and informative. I'm happy to recommend Hunt ADR for any ADR training.

Antwort von Hunt ADR Limited
I was happy with the way the training…
I was happy with the way the training was done, with clear guidance on what was expected of us at the end. The assessment was not daunting, as we had already been through a couple of mock assessments with video simulations of what to do. I will recommend them at any time.

Antwort von Hunt ADR Limited
CMC Registered Training Program
My name is Marzia Rahman Proma. Im doing LLM in International Commercial Law and ADR at Ulster University. I did my training under Hunt ADR in March, 2023. It was very fruitful for me as for the first time I had practically learned about mediation process. I enjoyed the training session specially the role play sessions. Many thanks to Hunt ADR for arranging such an effective training program.

Antwort von Hunt ADR Limited
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