My son and I used forest bikes in london on friday 1st May, I had to use bank card for my account and credit card for his account. The bikes were ok to use, but 2 days later i have had fraudulent tran... Mehr ansehen
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Das sagen Bewerter
Forced me to go to a parking zone that's too far away and in order to get there, I had to go through a really sketchy area full of cars and just all around a really unsafe area. I had to stop and just... Mehr ansehen
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If I could give no stars i would. I lived in Brentford for a few years and would always use electric bikes to get around locally. I moved away, and returned to find forest had replaced lime for bike... Mehr ansehen
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I don't usually post trustpilot reviews but this time I had enough. First of all your app is the slowest app out of the competitors I used. It's like you didn't even try on android...most... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Kontaktinformationen
London, Vereinigtes Königreich
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,4
Ungenügend
331 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really awful
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Babak,
Thank you so much for taking the time to share your feedback with us!
I'm really sorry to hear that you haven't had a good experience with the app. If you have a moment and are able to share more detailed feedback with us at cs@humanforest.co.uk we'd be really happy to hear it as we work to improve the service for all of our riders.
Best wishes,
Gareth
Forest Team 🌳
Nope, just not worth the hassle.
First off, your app is awful. Looks like it was created for 6 year olds. Unclear, cluttered and childish. Second, how the hell do you know which bike to ride? Says you can start with bike xxxx but then can you find it? No. Sorry, but you need to do WAY better than this to be considered competition to Lime.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Charles,
Thank you so much for taking the time to share your feedback with us!
I'm really sorry to hear that you haven't had a good experience with the app.
You can use the search for a bike feature on the home page to find the nearest bike to you, or view the bikes closest to you on the in-app map. By clicking on a bike you can get directions to the bike and once there, you can begin the ride by scanning the QR code.
If you need any further assistance our support team is also available to help.
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Best wishes,
Gareth
Forest Team 🌳
STAYAWAY, DO NOT USE
I used their bikes twice a day for 3 days.
Each time I was overcharged !!!
Tried calling them, phones out of service!
Tried sending an email, AI response received.
It seems this company is making MILLIONS by overcharging Londoners.
I'm never using their bikes again.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Clarence,
Thank you so much for taking the time to share your feedback with us!
I'm really sorry to hear that you've had issues on your rides.
Due to the increase in demand from the tube strikes, our phone lines have been closed this week, so we can get back to every enquiry faster.
Just to let you know, we are also available via live chat, you can get through to an agent right away by asking the bot to put you through to speak to someone.
If you haven't received a reply within 48 hours please kindly email us directly at cs@humanforest.co.uk.
We'd also advise checking your junk folder.
Best wishes,
Gareth
Forest Team 🌳
No response from customer service have…
No response from customer service have deducted money for unavailable bikes
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello,
Thank you so much for taking the time to share your feedback with us!
I'm sorry to hear that you're still awaiting a response from our support team. With the tube strikes we are a little behind at the moment, but you should receive a reply within 72 hours.
If you haven't received a reply within this time please kindly email us directly at cs@humanforest.co.uk.
We'd also advise checking your junk folder just in case.
Best wishes,
Gareth
Forest Team 🌳
Never use them!
Awful experience, the motor didn’t work and I lasted 8 minutes on leg power alone, when I tried to end my ride I was apparently’out of the forest’
I the app gave me no help in finding a correct parking area. I parked the faulty bike in a neat safe space and got fined. I’ll never use forest again, Lime bikes are much better, especially love the bundles of minutes option and ease of use of the app. I hope the forest dies.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Daisy,
Thank you so much for taking the time to share your feedback with us!
I'm really sorry to hear that you had an issue during your ride. Would it be possible if you could kindly reach out to our support team at cs@humanforest.co.uk regarding this.
I'm really sorry to hear your destination was outside of our operational area. This area is shaded in red on the map and when you first sign up and before your first ride we inform riders that they can't end their rides in these areas.
We’re truly excited about the prospect of bringing Forest and parking bays to every corner of London, it's a dream we're passionate about!
However, dockless parking is subject to regulation in each borough, and the rules can vary significantly. If you find that we’re not currently operating in your specific area, it’s because we haven’t yet secured the necessary permissions from that borough. We understand how frustrating this can be, but please know that we’re tirelessly working to expand Forest’s reach!
We would always advise checking the map before starting your ride to ensure your destination is within our operational area and is not a No Parking Area. The red zone marking the outside of our operational area is always visible and the No Parking Areas within our operational area can be viewed before you start your ride by clicking on a bike on the map.
Best wishes,
Gareth
Forest Team 🌳
horrible
horrible. thought I’d use it over lime - hoping you had improved in recent months since my last use. you’re still shit. why does it feel like half of London is a no parking zone. missed my train to work because of the prking fiasco and went over the “free 10mins daily” (which is actually £2.50 just to unlock a bike) because I was looking for parking. Lime is still cheaper, bikes feel faster and more secure and you can park them practically anywhere. Absolutely do no recommend
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Yehya,
Thank you so much for taking the time to share your feedback with us!
We’re really sorry to hear that some of your destinations have been No Parking Areas. We’re truly excited about the prospect of bringing Forest and parking bays to every corner of London—it's a dream we're passionate about!
However, dockless parking is subject to regulation in each borough, and the rules can vary significantly. If you find that we’re not currently operating in your specific area, it’s because we haven’t yet secured the necessary permissions from that borough. We understand how frustrating this can be, but please know that we’re tirelessly working to expand Forest’s reach!
We would always advise checking the map before starting your ride to ensure your destination is within our operational area and is not a No Parking Area. The red zone marking the outside of our operational area is always visible and the No Parking Areas within our operational area can be viewed before you start your ride by clicking on a bike on the map.
Best wishes,
Gareth
Forest Team 🌳
Unusable due to lack of bikes and parking
I’ve been using Forest for a few months, but unfortunately the service has become unusable. The lack of bike availability and the increasingly limited number of parking spaces mean that what should be a quick and convenient ride often turns into long walks searching for a bike or somewhere to leave it.
What started as a promising idea to have more than just Lime bikes in London has become unreliable and impractical for daily use. I’m back to Lime.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Clara,
Thanks for taking the time to leave your review.
I'm really sorry to hear that you've had issues with bike availability and parking areas. We've passed the feedback on bike availability onto our operations team.
Regarding, parking areas. We’re truly excited about the prospect of bringing Forest and parking bays to every corner of London, it's a dream we're passionate about!
However, dockless parking is subject to regulation in each borough, and the rules can vary significantly. If you find that we’re not currently operating in your specific area, it’s because we haven’t yet secured the necessary permissions from that borough. We understand how frustrating this can be, but please know that we’re tirelessly working to expand Forest’s reach and add more parking bays.
We would always advise checking the map before starting your ride to ensure your destination is within our operational area and is not a No Parking Area. The red zone marking the outside of our operational area is always visible and the No Parking Areas within our operational area can be viewed before you start your ride by clicking on a bike on the map.
Best wishes,
Gareth
The Forest Team 🌳
For a quick 5 mins ride they charge…
For a quick 5 mins ride they charge £2.50. £1 to unlock and they increased the service fee to a ridiculous £1.50. Free 10mins doesnt do anything for those who does regular short journeys. 3£ for 30mins aint worth it either as it expires in 1 day.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Imran,
We understand that price changes aren’t always welcome, and we really appreciate you taking the time to share your thoughts.
We’ve recently changed our Pay-As-You-Go pricing, the daily ride fee is now £1.50 (previously £0.90). The £1 unlock fee and 10 free minutes per day remain the same, and the £0.29 per-minute rate hasn’t changed.
In order to operate in each borough, we have to pay a fee. These fees vary borough to borough (just like the parking rules), but one thing that is consistent is that these fees have doubled in the past year. As a result of these rising borough fees, we’ve made the decision to raise our daily service fee to £1.50.
Even with this change, Forest is the cheapest shared ebike in London. A 10 minute PAYG trip is still 36% cheaper, and £1.40 less, compared to our biggest competitor. And our bundles remain the cheapest of all shared ebike operators in the city.
However, we’ve just introduced a new way to ride 30 minutes for just £1:
- No daily fee
- £1 unlock
- 30 free minutes (must be used within 90 minutes).
- Over 1,000 available each day, clearly marked on the map.
If the 24 hour Bundle doesn't suit you, we also have options that last 3 days, one week and 30 days.
Best wishes,
Gareth
The Forest Team 🌳
Let me list all the complaints:
Let me list all the complaints:
- The app logs me out frequently, whereas Lime almost never does. Super annoying when I want to grab a bike fast and am in a rush.
- The bike saddles are broken a significant amount of the time.
- The bike won't let me park it and I have to close and re-open the app 10+ times just to get it to accept where I've tried to park it.
- So many pop-ups in the app which I have to swipe through because they're all irrelevant to me.
- Numerous times the bike just wouldn't start working even after I activated it.
- Numerous times I've had to speak to support / live chat because the bike won't deactivate despite being in a parking bay.
Overall, disappointed in Forest. Lime is more efficient, less buggy, fewer in-app distractions, and simpler to use. I try and avoid Forest bikes whenever possible. The app experience is really poor.
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Patrick,
Thanks for taking the time to share your feedback, and we're sorry to hear about your experience. This isn’t the kind of experience we want for our riders.
We’ve passed your comments on to the relevant teams so they can look into the issues you've raised.
We really appreciate you bringing this to our attention, and we hope we can offer you a smoother experience in the future.
Best wishes,
Ashleigh
The Forest Team 🌳
Unfair £20 Charge and Poor Customer Support
I have been using Forest for over five months with hundreds of rides and initially found the service reliable. Unfortunately, the experience has deteriorated significantly in recent weeks.
Most recently, the app would not allow me to end a ride despite being clearly within a designated parking zone. I contacted customer support, only to be told—incorrectly—that I had parked in a restricted area. Despite providing evidence, I was charged £20.
The response I received from the representative 'Jack' handling my case was dismissive and unprofessional, which only compounded the issue. It is extremely disappointing to see a company risk losing loyal customers over such a matter, especially when their own app failed to function properly. The witty responses from the rep trying to 'prove me wrong' is only pushing me away more from the service.
Unless Forest resolves this charge fairly, I cannot recommend their service and will be moving to Lime and Voi very promptly
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Adam,
Thank you for getting in touch and for sharing your experience with us.
I’ve requested your information so I can look into your ride in more detail and review what happened.
Best wishes,
Ashleigh
Forest Team 🌳
Calamitous shambles
Seems I'm yet another victim of the GPS fault meaning the bike wouldn't dock although it was very clearly in a designated bay. From there it just got worse as there is no one to speak to about the issue apart from a bot that tells you everything is all fine while all the while you are continuing to be charged. Any time saving I had made by using the bike was lost because I was stood there scratching my head at how to resolve the issue with no support from forest. Ridiculously I went back 25 minutes later , and moved the bike out of the parking bay and onto the pavement where I was then allowed to end my ride. I was then initially refunded the wrong amount after I had to email the company, and my email back to forest to explain this was ignored. Utter shambles just don't bother with them, my first experience with forest will absolutely be my last
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Daniel,
Thank you for getting in touch and for sharing your experience with us.
I’ve requested your information so I can look into your ride in more detail and review what happened.
Best wishes,
Ashleigh
Forest Team 🌳
THE WORST - 0 STARS
THE BIKES ALLOWED US TO DRIVE INTO THE RED ZONE FOR 2 MILES BEFORE THEY STOPPED WORKING. WE WERE THEN STUCK AND TOLD TO WALK THE BIKES BACK TO THE ZONE. OBVIOUSLY, WE COULDN'T DO THAT, AND IT WAS CLEARLY THEIR FAULT FOR ALLOWING THE BIKES TO WORK IN THE RED ZONE IN THE FIRST PLACE. THEY THEN CHARGED US £20 EACH AS A FINE?? NO APOLOGIES, AND THE ONLINE CUSTOMER SERVICE IS USELESS. SAVE YOUR MONEY AND USE LIME BIKES OR WALK INSTEAD.
24. August 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Tyron,
Thanks for taking the time to leave your review.
The red no-parking zone is shown in the app both before and during your ride. This information is also included in the welcome email and welcome carousel when you first join, and a pop-up appears in the app the first time you start a ride to explain these zones.
Unfortunately, we do not currently have permission from the local council to allow ride endings in these zones.
I can see you’ve also contacted our support team via email, so we’ll be sending you a map of our operational area to avoid any future issues.
Best wishes,
Ashleigh
Forest Team 🌳
Bike died mid ride and kept charging me
I had a horrible situation where the bike died in the middle of the street and the app was still showing that I was riding and kept charging me, tried calling them automated msg, then their email didn’t really explain why that happend or offered any compensation. The bike kept charging for 40 minutes when I had just been driving for 5 minutes then I had to stop a stranger’s van to help me carry it to a parking spot to end the ride, it was beeping and looked like we were thieves. Don’t use this bike ever
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Afra,
Thank you for getting in touch and for leaving your review.
We're sorry to hear about your experience.
We've requested your information, as this will help us investigate the issue further and ensure that the bike has been taken offline.
Thank you in advance for your help.
Best wishes,
Ashleigh
Forest Team 🌳
Terrible company !!
I was riding a forest bike as normal for about an hour. I was going down a normal tarmac road and my back tire started bumping up and down and when I checked the tire was flat beyond repair. I have phoned Forest about the issue and still got no refund even after stopping immediately after this happening. I would like some sort of compensation. This happened in the new area of Hounslow !!!!! (this bike was rented under the email joshuabalmer3@ gmail.com )
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Kate,
Thanks for taking the time to leave your review. Keeping our bikes in good condition is a top priority, and we’ve passed your comments on to our operations team.
Unfortunately, as your ride was quite long, we’re unable to offer a full refund for the minutes used. However, we can confirm that additional minutes were added to your account.
Best wishes,
Ashleigh
Forest Team 🌳
App bugs cost me £40 for a 5 minute ride
Sadly, I'm yet another case of the app not letting me park due to bugs with their GPS system and being charged a fortune because of it. Clearly parked in a designated parking spot but the app seemed to think I was not. I was running late for an important meeting so didn't have time to sit around and wait for an email back from support, which seems to be their only option when countless app bugs punish innocent commuters. That's £40 down the drain and an incredibly blunt/indifferent exchange with support. Lime all the way!
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Patrick,
Thank you for taking the time to share your review.
We're sorry to hear about the issues you experienced. App stability is a high priority for us, and we’ll be passing your feedback to our tech team.
I've also requested your information and will be looking into this ride, along with your recent interactions with our support team, as soon as possible.
Best regards,
Ashleigh
Forest Team 🌳
I had at least 40 mins left on the app
I had at least 40 mins left on the app, it rained 2 days straight, only to turn on the app to find out all the minutes had been taken away!!! who does this?? what kind of a scam is this!!!
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Richie,
Thanks for taking the time to leave your review.
Just to clarify, all our minutes have an expiry date, which is stated at the time of purchase and can also be viewed in the app.
I've requested your information so I can take a closer look at your account and check if this was the case in your situation.
Best wishes,
Ashleigh
Forest Team 🌳
Get you bikes off pavement in benbow…
Get you bikes off pavement in benbow road w6 as I am disabled
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Susan,
Thank you for taking the time to leave your review. We’re sorry to hear that one of our bikes was left in an inappropriate location.
Please rest assured that we take this matter seriously and will be taking appropriate action with the last rider involved. We have also asked for the bike to be relocated as a priority.
If you encounter this issue again in the future, please email us at cs@humanforest.co.uk, this is the quickest way to reach us, and it allows us to relocate the bike as soon as possible.
Best wishes,
Ashleigh
Forest Team 🌳
The bikes are really bad quality
The bikes are really bad quality. I was late to work because the bike broke down. Sometimes the breaks are dodgy. Not comfortable using these any more.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Ayesha,
Thank you for taking the time to leave your review.
We’re really sorry to hear about your experience. If you could email us at cs@humanforest.co.uk, we’d be happy to look into your ride and see how we can help.
Thank you in advance, and we look forward to hearing from you.
Best wishes,
Ashleigh
Forest Team 🌳
They scammed me
I would like to express my disappointment with a decision forest bike had over an issue. Thats why I stopped riding forest bike, I just did it now because I received and e-mail with some free minutes. I feel like I just had been scammed. I was riding the bike and for bike issues I couldn't ride it anymore (it got to heavy as the breaks were on) and 20 pounds were taken from my bank account without even giving me a chance to explain myself. I didn't park outside the permitted area, I was ridding over a not permitted area and the bike stopped working the way it should, as I result I paused the ride while I was searching on the Internet if someone had a similar issue. After a few minutes my ride was stopped and I was charged 20 pounds.
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Raphael,
Thank you for taking the time to leave your feedback.
If you could please email us at cs@humanforest.co.uk, our team will be happy to look into your ride for you.
Best wishes,
Ashleigh
The Forest Team 🌳
Misleading advertising
Misleading advertising. Says 10 minutes for free but this is not correct. It costs a minimum of £1.90 for 10 minutes. This should be made clear but is only apparent after signing up and reading all the instructions.
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Azza,
Thank you so much for taking the time to share your feedback with us.
We’d like to clarify the £1.90 charge you noticed. This includes a £1 unlock fee and a 90p daily service fee, both of which are clearly displayed in the app before you begin your ride.
If you're using our Daily 10, this covers your riding time and is automatically added to your account each day you ride. These minutes are activated with your first ride and can be found in the Credit section of the app.
If you don’t currently have an active Bundle or subscription, the £1 unlock fee and 90p daily service fee apply to your first ride of the day.
We’re sorry for any confusion caused. We always aim to be as transparent as possible with our pricing, which is clearly explained when you first sign up, when you log into the app for the first time, in your welcome email, and again before each ride.
If you have any more questions, please feel free to email our support team at cs@humanforest.co.uk, they’ll be more than happy to help. 😊
Best wishes,
Ashleigh
Forest Team 🌳
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