i come here every week to get food for my reptiles and love seeing their reptile selection! staff have such a good knowledge on all the different animals and their needs! i recommend!
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Das sagen Bewerter
ordered reptile food on line, paying for 16oz and was sent 4oz. Even on the email saying it was coming, my order and the different amount they were sending was listed. Since it's with one of their on... Mehr ansehen
I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a r... Mehr ansehen
Unternehmen hat geantwortet
Bought my daughter in as she is desperate for a pet snake, but having never owned one, we need to research everything first. The shop staff we spoke to were so knowledgeable, helpful and patient with... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pet Shop Based in Wolverhampton, West Mids. We cater for Pets, Reptiles and Aquatics. We have a large range of products available in store and online. We have specialist staff who are happy to assist you in store with any questions and needs you may have.
Kontaktinformationen
Cooper Street, WV2 2JL, Wolverhampton, Vereinigtes Königreich
- 01902494860
- sales@hugglepets.co.uk
- hugglepets.co.uk
4,1
Gut
1836 Bewertungen
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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great staff and atmosphere
i come here every week to get food for my reptiles and love seeing their reptile selection! staff have such a good knowledge on all the different animals and their needs! i recommend!
10. November 2025
Bewertung ohne vorherige Einladung
HUGGLEPETS ARE EASY TO DEAL
HUGGLEPETS ARE EASY TO DEAL WITH AND THE COMMUNICATION IS SPOT ON...
9. März 2026
Bewertung ohne vorherige Einladung
False advertising. Fraudulently taking money.
ordered reptile food on line, paying for 16oz and was sent 4oz. Even on the email saying it was coming, my order and the different amount they were sending was listed. Since it's with one of their online companies, HugglePets, they say I have to contact the other company, who, guess what ... say I have to contact Debenhams.
False advertising. Fraudulently taking money. No means of redress
4. März 2026
Bewertung ohne vorherige Einladung
Easy to order online and fast delivery
Easy to order online and fast delivery, always use this company for my birds needs.
19. Februar 2026
Bewertung ohne vorherige Einladung
Lovely pet carriers
Lovely pet carriers delivered very quickly.
6. Februar 2026
Bewertung ohne vorherige Einladung
Excellent seller
Excellent service, very helpful
Quick delivery.
Amazing price
Highly recommend
27. Januar 2026
Bewertung ohne vorherige Einladung
Swift and efficient customer service
The item I ordered did not arrive, Evri tracking showed it had been on hold for a week. I contacted Hugglepets who chased it up with Evri for me. They were told the item had been lost in storage.
Hugglepets dealt with the matter swiftly and efficiently and they offered me a replacement or refund. I would recommend this company and would use them again.
20. Januar 2026
Bewertung ohne vorherige Einladung
Pretty cat bowl
I ordered a lovely cat bowl from Hugglepets! Perfect size for my cat Millie! Very pretty, pink with white spots! Shape of a cat face too! Service was great and delivered quickly! Thank you!
13. Januar 2026
Bewertung ohne vorherige Einladung
Had an issue but they dealt with it…
Had an issue but they dealt with it very promptly and quickly
9. Januar 2026
Bewertung ohne vorherige Einladung
Thanks suzie
Thanks to suzie for sorting out a delivery issue, have used this company several times and have always found them to be fantastic
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Hey Andrew, Thank you so much for your kind feedback! We’re really pleased to hear that Suzie was able to help resolve the delivery issue for you.
It means a lot to us that you’ve used us several times and have consistently had a great experience. We truly appreciate your continued support.
Kind regards,
HugglePets
Bestest ever quality bestest ever value…
Bestest ever quality bestest ever value for Ur money and appearance is so amazingly amazing top quality items seller is the bestest in high quality standard posted quickly received so quickly colours are fresh and amazing looking thankyou so so much for quality coloured stones seller needs 100 stars everytime not just 5 thankyou so so much all the best for 2026🧑🎄⛄🌲☃️❄️😁
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Hey Tryphena, Wow — thank you so, so much for such an amazing review!
We’re absolutely thrilled to hear how happy you are with the quality, value, colours, and fast delivery. Your kind words really mean a lot to us and put a huge smile on our faces.
Thank you for your support and encouragement — we truly appreciate it. Wishing you all the very best for 2026, too! 🎄✨
Kind regards,
HugglePets
Outstanding Aspen shavings and fast…
Outstanding Aspen shavings and fast delivery. Moreover, many thanks to Suzie for her excellent customer service.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Hey Sylvia. Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the aspen shavings and our fast delivery.
We’ll be sure to pass on your kind words to Suzie — she’ll be delighted to hear them. Thank you again for your support!
Antwort von HugglePets
Hey Ron. Thank you so much for your kind review! Have a great festive break. Kind regards, HugglePets
Great customer service
I made an error in my order and Suzie changed it before dispatch - and that's on Black Friday weekend. Really impressed.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Hey. Thank you so much for your kind review! We’re really pleased to hear that Suzie was able to help resolve the order change for you so quickly, especially during a busy Black Friday weekend.
We’re glad you were impressed and truly appreciate you taking the time to share your experience.
Have a great festive break.
Kind regards,
HugglePets
Visited the store to purchase filters…
Visited the store to purchase filters for my fish tank.The staff were very friendly and helpful. When I got home realised that there was an issue with my order, phoned and spoke to Suzie who was really helpful, along with the shop staff I spoke to on the phone who helped me trouble shoot my issue. All is working and my fish are happy.😃😃
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Hey Katie, thank you so much for sharing your review with us. We are pleased to hear you enjoyed your visit! We hope to see you again soon. Kind regards, HugglePets
Thank you Suzie for fab customer service
I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a real life person, Suzie! She was friendly, helpful, knowledgeable, and helped me amend my order. Thank you Suzie and keep up the great work!
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Hey Renaye, thank you so much for taking the time out of your day to share your review with us. We are so pleased to hear that Suzie helped resolve the issues you were having. We hope to speak to you again soon. Kind regards, HugglePets
Absolutely fantastic pet store
Absolutely fantastic pet store. Has everything you could want for your furry friends. Staff friendly and knowledgeable. Recommend to all!
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Good morning Jo, thank you for taking the time out of your day to share your review with us 😊 We hope to see you again soon! Thanks, HugglePets
Lovely jumpers for my dogs
Lovely jumpers for my dogs
Ordered jumpers for the cold weather as my border terriers are getting a bit older, they loved them and look so cool. Ordering was easy and delivery was great.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Good morning Lesley, thank you for taking the time out of your day to share your review with us 😊 We are glad to hear you are pleased with your purchases! Thanks, HugglePets
Received a large one through Amazon
Received a large Hugglepets crate through Amazon. Unfortunately one of the top bars won't go together. I hurt my hand several times trying to get it together. I packaged up & wanted to return (in the month timeframe). Unfortunately no printer at the moment. Contacted through Amazon to arrange a different return option and Hugglepets have just been incredibly difficult - asking for a photo of the crate. I said well it's packed up and a photo isn't going to show it doesn't go together. So now they are demanding a video. I don't want to try and put it together and hurt my hand again. Bearing in mind it's faulty and if I had a printer I could have just sent the item back, but no, they're being as difficult as possible. I still haven't got a refund 5 weeks later. Avoid.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Hey Danielle. I am sorry to hear this. I understand that this item has been resealed; however, we do require images in order to be able to provide you with a pre-paid return label for the fault reported. Once these images are received, we can then act further. Apologies for any inconvenience caused. Kind regards, HugglePets
Suzie hugglepets
After I purchased my item part was missing so I was corresponding with suzie who was absolutely brilliant and helped me get everything sorted out swiftly, many thanks to suzie I will continue useing this service again thankyou jackie
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von HugglePets
Good morning Jackie, thank you for taking the time out of your day to share your review with us, and for your understanding whilst we helped resolve the issues you had 😊 I will be sure to pass your comments onto Suzie! Kind regards, HugglePets
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