HubbleHQ Bewertungen 152

TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The booking confirmation provided an address which was closed because of fresh paint, and there was no communication to inform of this and to provide the alternate entry. Spent a good 15 min... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Hubble has been a great way of finding office spaces for team meetings and such - great variety of options and it's super simple booking through Hubble. What's particularly great is Hubble's customer... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have just started using HubbleHQ. The onboarding & prospecting was smooth and low pressure. It did not feel salesy at all, which I truly appreciate. Claire helped us find the perfect compromise... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We've been using Hubble Pass for a few months and I'm really impressed. Everyone is so helpful and responsive. All the advisors are ready to help with any questions and always get back to me quickly.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschäftsstelle
  2. Agentur für Gewerbeimmobilien
  3. Coworking-Space

Vom Unternehmen geschrieben

Hubble is a flexible workspace platform. We help businesses give their teams great places to work – whether that's a longer-term office, or on-demand access to a network of thousands of spaces to work and meet. Our solutions flex with your workspace needs, helping you reduce wasted office spend while keeping your employees happy and productive.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

152 Bewertungen

5 Sterne
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1 Stern

Hat keine negativen Bewertungen beantwortet

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Bewertet mit 5 von 5 Sternen

Incredibly helpful - Highly Recommend!

Top Company - arranged every single part of our viewing process, liaised and negotiated on our behalf and helped us find our dream space!

30. Mai 2022
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Antwort von HubbleHQ

We're so grateful for your feedback, thank you! We hope that you enjoy your new office space.

Bewertet mit 5 von 5 Sternen

A real benefit to our office search and a font of knowledge.

Henry from HubbleHQ was wonderful. Listened to our needs, found us a list of options to consider, joined us on office visits. He really was a benefit to our search and a font of knowledge.
Thank you!

27. Mai 2022
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Antwort von HubbleHQ

Thank you for your lovely review! We're so happy to hear that Henry was helpful with your search.

Bewertet mit 5 von 5 Sternen

Barney from Hubble was superstar

Barney from Hubble was superstar. He sorted days of bookings at short notice and met the brief exactly. The whole process was very simple and they took care of everything.

12. Mai 2022
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Antwort von HubbleHQ

Thank you for your kind words for Barney! We're so happy that he helped with your office search.

Bewertet mit 5 von 5 Sternen

Very helpful site

Very helpful site. Was able to book multiple visits to view offices. Staff very quick to get back to you. We were able to find an office quickly.

11. Mai 2022
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Antwort von HubbleHQ

We're so glad that the site was helpful to you and your office search. Thank you for your lovely review!

Bewertet mit 5 von 5 Sternen

Thank you to Kate at Hubble for helping…

Thank you to Kate at Hubble for helping me find my ideal office space! She was always responsive to my queries and mindful of my asks.

11. Mai 2022
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Antwort von HubbleHQ

Thank you for your lovely review for Kate! We're very happy to hear that she helped with your search.

Bewertet mit 5 von 5 Sternen

Barney made it really quick and easy to…

Barney made it really quick and easy to book viewings. Found our ideal office very quickly too due to array of choices offered to us fitting our team's needs.

4. Mai 2022
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Antwort von HubbleHQ

Thank you for leaving a lovely review for Barney! We're so happy to hear that you found an office through us.

Bewertet mit 5 von 5 Sternen

Great Customer Service

Great customer service. Barney was quick to respond to emails and scheduled a number of viewings for us in less than 24 hours, all of which met our requirements.

29. April 2022
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Antwort von HubbleHQ

Thank you for leaving a lovely review, we really appreciate it! We're so glad Barney provided a great service.

Bewertet mit 1 von 5 Sternen

Terrible terrible experience

Terrible terrible experience. We booked 10 office space viewings with Hubble. 6 of them got cancelled within a day of booking by the counter party. We showed up for the remaining 4 invites and the office owners were not aware of our visit and completely unprepared.

29. März 2022
Bewertung ohne vorherige Einladung
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Antwort von HubbleHQ

We're so sorry to hear about your negative experience with the booking process and your viewings. The team are investigating this to find out what happened as we want to ensure a positive experience going forward for you. We will be in touch shortly. Apologies again for the inconvenience caused.

Bewertet mit 5 von 5 Sternen

Eliot organised everything for us

Eliot organised everything for us. He was also a great advisor throughout the process. Kept me informed of everything I needed in order to make the correct decision.

23. März 2022
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Antwort von HubbleHQ

We're so happy to hear that Eliot provided a great service! Thank you for your lovely review.

Bewertet mit 5 von 5 Sternen

Chai was superb at finding us the…

Chai was superb at finding us the perfect spot! Quick responses and couldn't help us enough. Really impressed with our HubbleHQ customer service!

23. Februar 2022
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Antwort von HubbleHQ

So happy to hear that Chai helped with your search and provided a great service! Thank you for your review.

Bewertet mit 5 von 5 Sternen

Great service, recommended

Great service. Very good website offering plenty of option (location and prices). Real attraction is that the online is completed by a human, an advisor. Our advisor (Chai) was great, gave us plenty of good options, organise visits for us. Would use again. Recommend it to anyone looking for office space.

8. Februar 2022
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Antwort von HubbleHQ

Thank you for your lovely review! We're so happy to have shown you plenty of options for what you were looking for and that Chai helped along the way.

Bewertet mit 5 von 5 Sternen

Helpful & prompt

Excellent support from Kelly, who was incredibly helpful and prompt in her responses. We got the space we needed booked in addition to the coworking space, and found having a 'pay-as-you-go' model really beneficial for our company needs.

4. Februar 2022
Bewertung ohne vorherige Einladung
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Antwort von HubbleHQ

Thank you for your kind words for Kelly! We're happy to hear that the Hubble Pass worked well for the team.

Bewertet mit 5 von 5 Sternen

Great!

Georgina was great- responsive and easy to work with!

3. Februar 2022
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Antwort von HubbleHQ

Thank you for your lovely review for Georgina!

Bewertet mit 1 von 5 Sternen

over a month of back and forth emails yet offices cancelled my viewings for unknown reasons several times and I got nothing in the end so wasted time and money

I booked a viewing
I received thirteen emails from hubble, the last of which stated I had no viewing

contacted hubble customer service
they explained that was a bug

and also I did not provide my phone number
(I explained due to my disability, I did not and to be fair they were okay with that)

and for reasons unknown to me asked me to manually reply with my office requirements to then give me a shortlist of offices (confusing as I had already used the site to choose, but I complied anyway)

my advisor informed me he was on annual leave, then a few days later replied that he could not see the criteria I had searched

I typed it all out by email this time

and eventually was emailed a link for a shortlist which as mentioned previously was not what I really wanted again
Nevertheless I chose two potential ones from the link
got a reply stating my advisor was on annual leave again
confirmed my times for these two new viewings over a few more emails
no reply with any confirmation

I booked on the site again with my original preferred office
(Hosts normally respond in 24 hours or less)
they did not respond

emailed customer service, a different advisor replied telling me "hey also sent him (my original the following, regarding your Viewing Request: "
It was blank, after the colon, so I did not understand, what the host wanted

the second hubbleHQ advisor also stated my first advisor had forwarded my form to the host.
the two advisors told me to
" feel free to drop them a line to rearrange the viewing - that way you'll be able to arrange it directly with them.
"
took over a month booking, rebooking, emailing, viewings not being confirmed, and also being cancelled for no apparent reasons by one host
They have replied quickly to my review this time - but no explanations or response provided in 2017, nor now.

1. Februar 2022
Bewertung ohne vorherige Einladung
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Antwort von HubbleHQ

Thanks so much for sending over this feedback. We can see that this review is based on your experience that occurred back in 2017.

We’re sorry that this was the poor experience that you received from us then, and we’re proud to share that the customer journey and product experience has significantly improved since. We’d love to highlight just some of the changes that are relevant to your feedback below:

For example, today you will be able to simply fill out a quick onboarding tool to let us know your requirements and you will automatically be recommended and matched up with the most suitable options available. You can now save your searches to come back to later if needed, and all of these requirements also get sent to your dedicated Workspace Advisor who will be there to help find you the best deal.

Once you’ve shortlisted a few options and are happy to go ahead with a viewing, Hubble now allows you to schedule a viewing through the product itself. A calendar event will automatically be sent to your email and the host will be ready to show you around on the date and time that you picked.

If you need any additional help along the way, our Customer Support team operate on an average first response time of under 15 seconds via live chat, and are not targeted by the amount of time spent per customer, so they’ll help until you’re happy.

Again, thank you for sharing this feedback and we do hope you get a chance to give Hubble another try. We’d love to hear what you think of the updated product.

Bewertet mit 5 von 5 Sternen

Great service!

Great service that helped us quickly find our new HQ in London.

28. Januar 2022
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Antwort von HubbleHQ

Thank you for your feedback. We're so happy to hear that you've found your new HQ!

Bewertet mit 5 von 5 Sternen

Sagal has been fantastic!

Sagal has been a fantastic help to both myself and the wider business whilst we have been weighing up and exploring co work spaces within central London.
I love to ask a million questions and Sagal was able to help me with every one!
Hubble offer really great location options and are super flexible and cost effective, if like us you want to dip in and out of co working spaces as they offer a PAYG option! Great stuff - thanks Sagal - thanks Hubble :)

26. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von HubbleHQ

It's lovely to hear that Sagal helped you with your search for the best solution for the team! Thank you for the feedback.

Bewertet mit 5 von 5 Sternen

Georgina was an immense help in…

Georgina was an immense help in searching for a new co-working space. Having never done a search like this before, she presented us with a suitable shortlist of spaces, organised a large number of meetings, accompanied me to all locations and put in a lot of effort to make sure we had an amazing experience with Hubble. She is incredibly friendly and patient and has answered a million questions always with a smile on her lips. I wouldn't hesitate to recommend her and Hubble to anyone looking to move to a co-working space. We received access to visit incredible locations all over London and gained a lot of knowledge that helped us make a decision. I look forward to working with Georgina and Hubble again in the future. If you're looking for a co-working space in London they are the perfect guide to the entire process and turn it from something daunting into something fun.

10. Januar 2022
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Antwort von HubbleHQ

Thank you for your kind review. We're so happy to hear that our lovely Georgina provided an excellent service!

Bewertet mit 5 von 5 Sternen

Great platform and service

HubbleHQ provided the perfect platform for us to remain working flexibly whilst being able to meet up from time to time. My colleagues picked up the booking system very easily and within a few days were using the services themselves without any assistance needed.

Any queries I had were answered swiftly and I saw that many of the requests/suggestions I had discussed were implemented within a few months at most.

The sites/meeting rooms that we used via HubbleHQ were really easy to register with and provided us with a great experience.

4. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von HubbleHQ

Thank you for your lovely review, we really appreciate it! It's great to hear you had such a smooth experience with us and thanks for your suggestions too.

Bewertet mit 1 von 5 Sternen

Very disappointing service and whilst I…

Very disappointing service and whilst I do not particularly like writing bad reviews, I would rather discuss my concerns with the company, I am being bombarded with emailed from Hubble HQ asking me to write a review!

22. Dezember 2021
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Antwort von HubbleHQ

We're so sorry to hear that you've had a disappointing experience. The team will be in touch with you directly so that we can rectify any issues you faced.

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