HTNetwork Bewertungen 

Antwort von HTNetwork

Aktualisiert am 7. Mai 2024

Hello Monique,

This is quite perplexing. We've reviewed your email concerning inquiries about our package and find your claim that we didn't respond to be unfounded. Our records indicate we replied promptly on the same day, within two hours of receiving your email. We addressed all your queries comprehensively. Moreover, you didn't indicate any issues with functionality; rather, you sought clarification on how things operate, which we promptly provided.

Thus, we're puzzled by the discrepancy in your review and kindly request you to reflect a more accurate experience. Additionally, please understand that we cannot be held accountable for issues related to email delivery. We encourage you to revisit your inbox to verify our response.

Additionally, it's worth noting that our packages are among the most budget-friendly options available in the market. With a maximum price of $45, our offerings are exceptionally affordable compared to competitors. Others charge double or even more for similar packages, often lacking even comprehensive video guides.

We take pride in offering video tutorials, exclusive access to the HTNetwork auto installer application that no one else has, and a responsive support team. Despite the misconception, our support team promptly responded to your inquiries.

Thank you.

Antwort von HTNetwork

Aktualisiert am 20. Apr. 2024

Hello,

We find this review rather perplexing. We've made extensive efforts across all our communication channels, particularly on our Discord server, to inform users about how to access support from the official HTNetwork support team. This support is available via email and live chat.
We've made efforts across all our channels, including our Discord server, to inform users about accessing support from the official HTNetwork support team via email and live chat.
This is even visible as soon as you join the server, which you must have read upon joining.
It's stated clearly that our Discord server is community-managed, with official support available through email and live chat.
Without reaching out to us, it's impossible for us to provide assistance.
Our Discord server is managed by the customer community, so we kindly ask not to be held accountable for any deviation from the provided instructions.
We've also ensured accessibility by placing a chat icon on our website's bottom left corner and providing a clear contact page.

Thank you for your attention to this matter.

Antwort von HTNetwork

11. Apr. 2024

Hello Jayden,

Thank you for taking the time to share your feedback.

We've carefully examined your concerns and would like to clarify a few points. Firstly, our auto installer undergoes rigorous testing to ensure its functionality. Numerous customers, in addition to our own testing, have reported minimal issues with its performance. However, it appears there may have been some confusion regarding the installation process of certain mods, which could lead to the "invalid spawn code" error. It's important to note that while the installer may accurately place the mod files, the functionality ultimately depends on the mod's design, which we cannot control.
We kindly request that you refrain from attributing responsibility to us for errors originating from the mod creators.

Regarding instructions, we do provide comprehensive guidance, including a link to our Discord server where users can access keybinds and other essential information. We've noticed that you haven't joined our Discord community or verified your roles, which may explain why you haven't accessed this resource.

Furthermore, we've included a thorough set of instructions within the package, including video guides in the [Guides] folder. It's puzzling to hear your claim that instructions are lacking, considering the resources we've provided.

Additionally, our support team is always available to assist with any issues users may encounter. However, we have no record of any outreach from you regarding these difficulties. Without your communication, it's challenging for us to address and resolve your concerns effectively.

In conclusion, while we appreciate your feedback, it seems there may have been some misunderstandings regarding the functionality of our products and the support resources available. We remain committed to providing excellent service and support to all our customers and encourage you to reach out to us directly should you require assistance in the future.

Thank you for your understanding.

Best regards,
HTNetwork

Antwort von HTNetwork

9. Apr. 2024

Hi Yusuf,

Thank you for bringing your concerns to our attention. We're genuinely puzzled by your review and would appreciate the opportunity to clarify any misunderstandings.

You mentioned that we asked you to pay for the package twice, which is perplexing to us as we have had no communication with you via email or live chat ever. It's important to note that our policy includes unlimited downloads, and we would never request payment twice for the same package.

We kindly urge you to reach out to us before drawing any conclusions or taking further action. Your feedback is valuable to us, and we're here to address any issues or concerns you may have. We want to ensure that your experience with our company accurately reflects our operations and the level of service we strive to provide.

Please don't hesitate to contact us now so we can discuss this matter further and work towards a resolution together.
support@htnetwork.one

Best regards,
HTNetwork Support Team

Antwort von HTNetwork

3. Apr. 2024

Dear Shawn,

Thank you for taking the time to share your positive experience with us on Trustpilot. We're delighted to hear that you're enjoying your time on our FiveM server and that you're satisfied with your purchase.

Regarding your query about accessing certain jobs, allow us to provide some guidance. For jobs requiring activation, please ensure you've set your job using the /setjob command. For roles like the bus driver, simply navigate to the designated location on the map and utilize your interaction key to engage with the AI, where you can request work.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your continued enjoyment on our platform.

Antwort von HTNetwork

3. Apr. 2024

Thank you for your incredibly kind words and for sharing your experience with our services. We're thrilled to hear that despite initial hesitation, you took the leap and are pleased with your decision to purchase our package.

It's fantastic to know that our support team was able to assist you efficiently, and we're delighted that we could help set up your server to your satisfaction. Providing top-notch customer service is a priority for us, and we're glad to hear that our efforts didn't go unnoticed.

We're committed to ensuring that our mods run seamlessly and that our customers have a smooth experience on our platform. Additionally, we're glad you found our YouTube support videos helpful.

Thank you once again for choosing HTNetwork. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to support you every step of the way.

Antwort von HTNetwork

3. Apr. 2024

Thank you immensely for taking the time to share your glowing feedback. We're truly humbled by your kind words and delighted to have been of assistance to you and your staff team.

It's heartening to hear that our support team's efforts have been recognized and appreciated. We understand that navigating through technical processes can sometimes be daunting, and we're committed to providing swift and helpful responses to ensure a smooth experience for our customers.

Your recognition of our efforts to assist you in setting up your project means a great deal to us. We strive to not only meet but exceed the expectations of our customers, and we're thrilled to have had the opportunity to do so for you.

Your recommendation is the highest praise we could ask for, and we're honored to have earned your trust and satisfaction. Should you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to continue supporting you on your journey.

Antwort von HTNetwork

Aktualisiert am 13. Feb. 2024

Hey Lewis,
Unfortunately as you know, this is simply far from the truth of your experience with HTNetwork.
You and me both know that you did not receive a "Bad Server Bug" whatever that entails.
As you know, you bought one of our packages, you struggled a small amount setting it up.
You reached out to our support team, and we instantly got your server up and running and solved your problem.
You then decided out of nowhere that we had scammed you and that the product didn't meet what we advertised. We debunked that. You agreed.
Might I add the huge amounts of abuse our support team received from you during this time. You would not stop swearing at them whiles they simply tried to help you.
After we debunked that issue, you then moved on to claiming you didn't understand what FiveM was and your friend had lied to you and you wanted a refund.
Which clearly isn't true as we have had clear prior conversations and actually have had your server up and running and you were playing on it.
Additionally, it is unreasonable for you to assume responsibility of your friends opinion on us and then ask for a refund especially considering our products are instantly delivered and non tangible, despite that being a lie anyway.
You then decided that the scripts in the package didn't work, despite the fact you even screen recorded it for us.
They clearly were working.
Our support team even kindly went out of their way to make video guides for you to better understand how the scripts work.
Your mood quickly changed and you agreed yet again, they were working fine and that was the end of that.
A few hours later you came back and claimed that the QBCore package was too difficult to manage and you didn't get it and you asked for us to swap you to a different package.
And of course we happily, no questions asked swapped your package to a different more "easier to manage" package for someone who may not understand managing a FiveM server for FREE.
You were really happy with this, and in fact came back and for to our support for the next few days, with questions on adding new mods and we even helped with this!
All seemed well, you didn't complain once.

Then out of no where after all of that, you post this completely false review attempting to ruin our companies reputation?
I think you'll agree this is incredibly unfair and you know as well as me that this is a huge lie.
After everything our support team went through trying to make you happy, and eventually you were.
Now this?
Really Lewis.

We would appreciate it if you alter your review to a more truthful experience.